普發真空科技股份有限公司

- Seeking out new opportunities constantly with key account and meet sales goals and objectives. - Investigating market & customer trends and competitor’s news. - Handling customer clients as well as identifying and resolving their concerns. - Communicating product opportunities, feedback, special developments, or information collected during field activity to proper company staff in Taiwan, France and Germany. - Follow up on referrals and new leads resulting after field activity. - Developing and maintaining the existing product knowledge and sales materials. - Preparing proposals, presentations, and sales contracts. - Negotiating or assisting in the negotiation of contracts with customer within the company guideline. - Participating in marketing events like trade shows, seminars, and telemarketing events. - Preparing relevant Sales reports, documents & CRM reporting. - Collaborating with cross departmental teams within the organization to develop successful sales strategies for key customer with the objective of driving growth.

1. Responsible for performing the on-site, installation, upgrade, troubleshooting and repair of all a models of complex contamination management systems at the customer site. 2. Provides technical and service support to customers 3. Prepare reports on customer support issues and escalate to local FAE or Product Engineering/Applications team. 4. Serves as company liaison with customer on administrative and technical matters 5. Flexibility to support on-duty and travel domestic or international upon request.

Responsible for maintaining a high level of customer satisfaction by achieving specified equipment performance by being the first contact for customers or for FSE’s that need support. Answers all kind of technical questions related to software. Interfaces between customer, FSE/FAE and HQ concerning software support issues. - Responsible for communicating back to HQ (SW department) about issues, learnings, or suggestions of improvement. - Interaction with PV Taiwan and PV HQ - Assist FSE and FAE for all SW topics on solving Bugs - Gather and spread BKM to FAE, FSE team in Taiwan - Understand SW issues - Communicate with PV HQ SW team and decide on best solution. - Manage SW changes - According to PV Annecy rule in order to avoid multiples TSMC SW specific version - Manage IT operation for Tool setup, have a good knowledge of windows and settings (firewall, registry, … ) , applications management in general. - Works on site at the customer for specific software related problems and create, modify some 'helper tools' to solve small problematics on the field in a first time (Backup, logs analytics ,… ) - Manage SQL : Support data base issues, questions, … - Perform SW tests : Be the specialist of customer configuration and SW specification.

1. 負責在客戶端執行CMS系統的安裝、升級、問題處理及維修等相關工作. 2. 製作支援客戶議題的相關報告並協同FAE 或Product Engineering/Applications team共同處理解決問題. 3. 在行政及技術事務上為客戶對應的窗口, 提供客戶技術支援服務和諮詢, 協助客戶處理問題, 做好客戶關係維護. 4. 維修報告管理. 5. 機動性地配合工作需要之支援及因應國內外出差之需求.

1. 訂單銷售相關/完整作業流程之掌控及處理。 2. 將新品及維修品之訂單資訊正確的輸入SAP系統中。 3. 追蹤產品交期。 4. 回覆客戶對於產品各項問題的詢問 (電話及email)。 5. 維護公司內部及客戶系統資料之正確性。 6. 在SAP上開立發票，以及和財務部門合作確認帳務之一致性。

• Provide technical assistance for our products and applicable processes to our staff, representatives and customers. • Maintain an up-to-date library of all technical reference documents. • Assistance in the preparation of sales quotations. • Training of staff and customers as appropriate. • Proactively takes ownership on resolving service problems. • Interfaces with the customer regarding technical requirements analysis and schedule, maintain positive relationship with customer contacts. • exercises judgment based on the analysis of multiple sources of information