台灣路威股份有限公司(Louis Vuitton)

Program Overview Are you aspiring to be the next-generation retail leader? Are you inquisitive about the luxury industry? #YourJourneyStartsHere This 24-month Management Trainee Program will immerse Next Generation talents in an accelerated learning environment constituted by international onboarding experience, on-the-job training, diverse projects, personalized development plan as well as engagement with our leadership team. Retail and Corporate Rotations The Program offers a unique opportunity to rotate and experience across Retail and Corporate, you will gain multi-faceted operational experience and practical skills that prepare you to become our future leaders in Louis Vuitton. In the Retail function, you will gain hands-on experience with Clients as well as team and project management. You will partner closely with Client Development, Retail Operations, and different retail teams to create an exceptional client journey. For Corporate functions, you will be assigned to a diverse range of projects to gain first-hand exposure through collaborating with different functions and departments. Regional Exposure Throughout the Program, you will be part of a community of fellow Trainees in the North Asia Zone(Hong Kong, Macau, Taiwan, and South Korea) and have the opportunity to take part in regional projects. The Program will incorporate a range of learning opportunities as well as mentorship by senior leaders, so by the end of the Program, you will have built a robust and comprehensive foundation and ready to become a next-generation Leader in our Store Management Team. Your Profile • Passion for the Brand with a keen interest to build a career in Luxury Retail • Enjoy working with people with good interpersonal and communication skills • Accountable and self-motivated with confidence • Fast learner with resilience to adapt • Fluent in English and any Asian language in your local market • Fresh graduate or with less than three years of working experience • We are committed to creating an inclusive environment that values diverse perspectives and backgrounds Expected Mindsets • Self-Awareness: Cultivating a sense of self and an ability to regularly assess impact of others • Drive For Results: Reaching sustainable performance and excellence while respecting others • Growth Mindset: Turning every experience into an opportunity to learn and grow • Trusting & Enabling others: Creating and sustaining the conditions for people to achieve their objectives, operate in autonomy and express their full potential • Fostering Innovation: Promoting a collective environment that encourages curiosity, experimentation and risk-taking • Collective Spirits: Working collectively towards a common goal by sharing resources, tasks, skills and accountability • Embracing Changes: Welcome change with optimism and resilience while producing results • Navigating Paradoxes: Leading through complex and ambiguous environments

PRIMARY OBJECTIVE The Senior Client Development Manager is responsible for actively developing key and long-lasting relationships with our VIC and delivering an exceptional luxury experience. This will include the successful ongoing delivery of our VIC programs and design of future programs and activations, as well as the working closely with the stores to deliver an elevated experience throughout the customer lifecycle. JOB DUTIES & RESPONSIBILITIES Client Presentations • Client events planning, animation creation/diversify; vendor sourcing, on site set up, facilitation & dismantle • International client events planning, arrangement, cross functions collaboration to maximize result • Develop a yearly vision & strategy for all client presentations with clear client + KPI targets and data analyze • Monitor and be accountable for the planned + actual spending per client presentation within the store network • Evaluate the effectiveness of each client presentation. Consolidate and share post evaluations and best practices within country network in a timely manager. • Implement clear vision/actions on VIC SALONS Identify, propose and discuss partnership client event formats with countries to ensure the continual recruitment of high potential clients. High End Clients Experience • Develop a clear strategy to recruit + nurture the development of VIC’s from identifying high potential walk-in’s to developing strategic partnerships. • Establish a common annual planning + tracking operations for VIC management across the zone. Client State of Mind • Develop a network of in-store clienteling / correspondents to recruit, develop and retain high end clients through the zone store network based on store profile and country priorities. • Monitor the usage and development of various CLIENT tools in stores in support of clienteling efforts. • Establish clear operations procedures for the management of the VIC SALON while optimizing the activities and the salon decoration / design. • Nurture, educate (via specific training programs) and share clienteling best practices throughout the network. • Ensure in-store operations targets are met for data collection KEY REQUIREMENTS & COMPETENCIES • Customer focused with strategic business acumen and analytical skills • Excellent planning + organization skills with a drive to meet deadlines / budget control • Strong interpersonal & communication skills. Proactive problem solving with a can-do attitude. Fluent in English and Mandarin. • Personable with a high level of curiosity, initiative and a positive service attitude • Team Player