洢勵國際有限公司

我們正在尋找經驗豐富的中英文客服人員 工作內容 1. 處理文字客服、電子郵件等訊息回覆 2. 問題解決與客戶溝通 3. 解決客戶對於平台的問題，例如系統登錄問題 4. 熟悉公司產品，並向客戶有效介紹 5. 與各部門溝通與協調，收集客戶反饋，並向相關部門反饋和解決問題 6. 處理客戶後台設置與相關查詢 7. 維護內部檔案 條件要求 1. 優先考慮經濟、金融、企業管理或其他相關專業文憑 2. 具金融行業1年（含）以上客服相關經驗者優先考慮 3. 具客服經驗，金融業尤佳 4. 熟悉運用操作Windows Office軟體 5. 具團隊合作精神、服務熱忱及良好的溝通協調能力 6. 良好的邏輯思維，能夠快速理解問題並做出回應 7. 具備良好中英文溝通能力 8. 能配合輪班 We are looking for an experienced Customer Service Representative. Responsibilities 1. Manage live chats and emails in a responsive manner. 2. Professionally addressing clients’ inquiries and complaints. 3. Responsible for identifying and resolving clients' general platform issues, such as platform login problems. 4. Develop a comprehensive understanding of the company's products and effectively introduce them to clients. 5. Communicate and coordinate issues with various departments, collect feedback, including escalating customer service issues that requires attention or resolution from other teams 6. Perform Introducing Broker (IB) setting related and enquiries. 7. Perform sales profile maintenance. Qualifications 1. At least Diploma in Economics, Finance, Business Administration, or any other related majors are preferred. 2. Min. 1 year of working experience in financial industry’s customer service is preferred 3. Experience in supporting client’s enquiries and technical problem in the financial services, Forex and Futures industry is an added advantage. 4. Prominent level of ability in Microsoft office with strong numerate and analytical skills. 5. Excellent teamwork awareness, service awareness and normative awareness. 6. Good logical thinking, able to quickly understand the problems and respond to it. 7. Proficient in reading, writing, and speaking English and Mandarin 8. Willing to work flexibly and shift arrangement including weekends and holidays.

我們正在尋找經驗豐富的雙語客服人員。 工作內容 1. 處理文字客服、電子郵件等訊息回覆 2. 問題解決與客戶溝通 3. 解決客戶對於平台的問題，例如系統登錄問題 4. 熟悉公司產品，並向客戶有效介紹 5. 與各部門溝通與協調，收集客戶反饋，並向相關部門反饋和解決問題 6. 處理客戶後台設置與相關查詢 7. 維護內部檔案 條件要求 1. 優先考慮經濟、金融、企業管理或其他相關專業文憑 2. 具金融行業1年（含）以上客服相關經驗者優先考慮 3. 具客服經驗，金融業尤佳 4. 熟悉運用操作Windows Office軟體 5. 具團隊合作精神、服務熱忱及良好的溝通協調能力 6. 良好的邏輯思維，能夠快速理解問題並做出回應 7. 具備良好雙語溝通能力，精通中文以及以下任一種語言：韓文、泰文、日文、越南文 8. 能配合輪班 We are looking for an experienced bilingual customer service representative. Responsibilities 1. Manage live chats and emails in a responsive manner. 2. Professionally addressing clients’ inquiries and complaints. 3. Responsible for identifying and resolving clients' general platform issues, such as platform login problems. 4. Develop a comprehensive understanding of the company's products and effectively introduce them to clients. 5. Communicate and coordinate issues with various departments, collect feedback, including escalating customer service issues that requires attention or resolution from other teams 6. Perform Introducing Broker (IB) setting related and enquiries. 7. Perform sales profile maintenance. Qualifications 1. At least Diploma in Economics, Finance, Business Administration, or any other related majors are preferred. 2. Min. 1 year of working experience in financial industry’s customer service is preferred 3. Experience in supporting client’s enquiries and technical problem in the financial services, Forex and Futures industry is an added advantage. 4. Prominent level of ability in Microsoft office with strong numerate and analytical skills. 5. Excellent teamwork awareness, service awareness and normative awareness. 6. Good logical thinking, able to quickly understand the problems and respond to it. 7. Proficient in reading, writing, and speaking Mandarin and one of the following languages: Korean, Thai, Japanese, or Vietnamese. 8. Willing to work flexibly and shift arrangement including weekends and holidays.

我們正在尋找經驗豐富的財務人員 工作內容 1.與供應商和IT團隊合作，解決支付過程中的技術問題。 2.定期檢查和更新支付系統，確保系統正常運作。 3.監控所有財務交易，確保其在系統中順暢執行。 4.負責對帳作業及報表處理。 5.定期評估KPI並追蹤行動方案達成情況。 6.其他主管交辦事項，例如：支援KYC流程。 條件要求 1. 優先考慮經濟、金融、企業管理或其他相關專業文憑 2. 具金融行業1年（含）以上客服相關經驗者優先考慮 3. 具客服經驗，金融業尤佳 4. 熟悉運用操作Windows Office軟體 5. 具團隊合作精神、服務熱忱及良好的溝通協調能力 6. 良好的邏輯思維，能夠快速理解問題並做出回應 7. 具備良好中英文溝通能力 8. 能配合輪班 We are looking for experienced finance specialist. Responsibilities 1.Collaborate with vendors and IT teams to resolve technical issues related to payment processing. 2.Regularly inspect and update payment systems to ensure smooth operation. 3.Monitor financial transactions to ensure seamless execution within the system. 4.Handle reconciliation tasks and report processing. 5.Regularly assess KPIs and track the progress of action plans. 6.Perform other tasks assigned by management, such as supporting the KYC process. Qualifications 1. At least Diploma in Economics, Finance, Business Administration, or any other related majors are preferred. 2. Min. 1 year of working experience in financial industry’s customer service is preferred 3. Experience in supporting client’s enquiries and technical problem in the financial services, Forex and Futures industry is an added advantage. 4. Prominent level of ability in Microsoft office with strong numerate and analytical skills. 5. Excellent teamwork awareness, service awareness and normative awareness. 6. Good logical thinking, able to quickly understand the problems and respond to it. 7. Proficient in reading, writing, and speaking English and Mandarin 8. Willing to work flexibly and shift arrangement including weekends and holidays.

We are a newly established company experiencing rapid growth, and we are currently seeking an HR Manager who is ready to embrace challenges and grow with us. In this role, you will play a key part in building the foundation of our human resources function. If you are interested, please kindly submit your English resume for consideration. Job Responsibilities: 1. Recruitment Management: • Responsible for Talent acquisition. • Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process • Proactively source potential candidates through various channels such as LinkedIn, job boards, social media, etc. 2. Compensation Management: • Design and adjust compensation structures to ensure competitive pay and alignment with company policies. 3. Employee Relations: • Assist with onboarding, off-boarding, performance evaluations, etc. • Organize employee activities and maintain positive employee relations. 4. Compliance and Policy: • Understanding of local labor laws and disciplinary procedures. • Regularly review and update HR policies. 5. Other: • Maintain employee records. • Responsible for other admin activities. Qualifications: 1. Bachelor's degree or above in Human Resources Management. 2. Knowledge of HR functions (Offer letter, pay & benefits, recruitment, training & development etc.) 3. At least 3 years of experience as HR officer, administrator or other HR position. 4. Excellent communication and interpersonal skills, problem-solving and decision-making aptitude. 5. Possesses strong Chinese and English skills, capable of reading, understanding, and communicating effectively. 6. Proficient in MS Office knowledge.

⚡️ 徵求【線上問題終結者】！用你的精準文字，快速擺平客戶的疑難雜症！⚡️ 你是否厭倦冗長的客服流程，渴望用你的專業和效率，成為客戶心中的即時解決方案提供者？如果你能在線上快速掌握客戶的問題，並用清晰的文字提供有效的協助，讓他們的困擾迎刃而解，這份工作絕對能讓你發光發熱！ 你的任務將是： ◆ 高效文字溝通：透過中英文文字客服及郵件，迅速且精確地回應客戶的詢問 ◆ 疑難雜症快速排除：精準判斷問題癥結，提供有效的解決方案，不讓客戶的困擾停留太久！ ◆ 產品知識通：熟悉公司產品，能即時提供客戶所需的資訊，引導他們找到答案。 ◆ 客戶心聲傳遞員：將客戶的寶貴意見彙整並反饋給相關部門，共同提升服務品質。 ◆ 後台操作小幫手：協助客戶處理後台設定及相關查詢，讓他們的操作更順暢。 ◆ 數位資訊管理員：細心維護內部檔案，確保資訊的完整與正確。 我們正在尋找這樣的你： ◆ 清晰的文字表達能力：能用簡潔易懂的文字與客戶溝通。 ◆ 敏捷的邏輯思維：能快速分析問題並提出可行的解決方法。 ◆ 熟悉線上溝通模式：能流暢地使用文字客服和郵件系統。 ◆ 能配合輪班制度 ▸▸ (加分) 具備金融相關知識或文字客服經驗 ▸▸ (加分) 擁有其他外語能力，例:泰文、越南文、日文、韓文 如果你追求效率，喜歡挑戰，渴望在網路世界中用你的專業解決客戶的問題，立即加入我們，成為客戶最信賴的線上問題終結者！

我們正在尋找一名行銷企劃專員，候選人需具備較強的市場分析能力，能夠獨立策劃和執行各類市場推廣活動。該職位將承擔線上媒體的對接與維護，與銷售部門緊密合作，以支援銷售活動。同時，候選人需參與線下活動的規劃、籌備及執行，並負責跨部門專案的跟進與協調，確保各項工作順利進行。 主要職責與條件： 1. 強大的市場推廣和業務發展能力 2. 具備市場研究和分析經驗 3. 協助銷售團隊的能力 4. 優秀的溝通和人際交往技巧 5. 能夠建立和維持客戶關係 6. 具備金融主題的知識者優先 7. 專案管理經驗 8. 良好的設計品味 9. 良好的英語和中文能力（書面和口語） We are looking for a Marketing Coordinator. The candidate should possess strong market analysis skills and be able to independently plan and execute various marketing campaigns. This position will involve online media coordination and maintenance, working closely with the sales department to support sales efforts. Additionally, the candidate will participate in the planning, preparation, and execution of offline events and will be responsible for following up and coordinating cross-departmental projects to ensure smooth operation. Key Responsibilities and Requirements: 1. Strong marketing and business development skills 2. Experience in market research and analysis 3. Capabilities of assisting sales teams 4. Excellent communication and interpersonal skills 5. Ability to build and maintain client relationships 6. Knowledge of the CFDs or financial topics will be preferrable 7. Experience in project management 8. A good taste for design 9. Good command of English and Mandarin (both written and spoken)

你是那種看到新點子會眼睛發亮、遇到挑戰會忍不住想解題的人嗎？我們正在找一位積極又靈活的你，一起加入企劃團隊，從基礎打底，逐步成長成獨當一面的企劃高手！ 除數位行銷以外，我們同樣重視線下活動的企劃與執行，包含展會參與規劃、現場物料製作，以及與線上媒體的合作對接。這裡不只是坐在電腦前寫文案，更是動手落實企劃、讓創意落地的實戰場！ 工作職責 1.協助規劃與執行各式行銷活動與專案，確保時程與品質 2.協助市場資料收集與整理，支援簡報、報告、行銷素材製作 3.配合主管與銷售團隊執行專案，跨部門溝通協調 4.協助日常行政事務與專案進度追蹤 5.願意學習並支援多樣任務，累積實戰經驗 我們希望你是這樣的 1.有行銷或企劃相關經驗（不論是實習、兼職還是學生專案都歡迎） 2.有作品集可以大大加分，讓我們看看你的腦袋長怎樣！ 3.對企劃工作有熱情，態度積極，遇事主動、有彈性 4.具備中等英文能力，能進行基本口語對話與簡單文件閱讀 5.熟悉 Word、Excel、PowerPoint 等辦公軟體 6.溝通協作能力佳，能和不同角色協同作戰 關於你未來的主管，一定要知道的事 1.主管常說：「大家都是大人，有事就說，才會有人幫你～」 2.這裡不崇尚加班文化，重效率、不拚命，平常排程保留彈性，讓你隨時 ready 應付突發狀況！ 3.主管案子真的很多（是真的），但對於主動有想法的新人，會超願意給你機會、讓你操刀專案，提早做出屬於自己的代表作！ 還在觀望嗎？這裡是個可以犯錯、能快學、還會有人挺你的地方，等你來一起腦力激盪！