新北北海溫泉洲際酒店(InterContinental New Taipei Hot Spring)_元盛國際興業股份有限公司金山分公司

1. 檢查各種電氣設備和設施。負責操作鍋爐及管道系統。 2. 根據主管的指示維護各種電氣設備和設施。 3. 負責安裝、維修和維護照明設施和電氣設備，確保電力正常供應。 4. 協助值班工程師進行維修工作。 5. 定時讀取電表並檢查電力負荷狀況，並完成不同區域的工作報告。

1.為組織內部人才招募，優化招募流程，處理日常招募事宜。 2.善盡溝通與協調，與各級主管及部門人員維護完善人力部門角色。 3.招募企劃發想與其他HR相關專案執行。 4.具飯店人力資源Full Function經驗者及五星級飯店籌備經驗者佳。 5.具建置分析報表能力。 6.擬定召募任用制度、員工培訓、教育訓練與需求分析、勞工保險相關法規。 7.協助人力資源總監推行專案，落實洲際集團政策。 8.完成主管交辦事項。

1. 熟悉衛生和安全法規及標準或其它適用制度規章，並能夠確保酒店品牌規範。 2. 策劃及執行HACCP，並提升至ISO22000。 3. 有良好組織、指導和時間管理能力，能夠帶領酒店團隊，確保衛生標準得以實施和維護， 並能夠在壓力下良好工作，在緊迫的期限內完成任務。 4. 食品安全及相關法規收集和更新及協助主管機關或驗證單位相關稽核事務，以確保組織的 衛生管理不斷改進和提升。 5. 能夠迅速應對衛生相關的挑戰，針對異常問題提出檢討與改善方針，並識別和解決衛生方 面的潛在風險。 6. 有良好的溝通和協調能力，能夠有效地與酒店團隊、管理層和監管機構溝通。 7. 執行定期員工教育訓練。

=需具救生員資格證照= 1. 負責監控泳池及周邊，維護顧客安全，防止危險行為，執行緊急救援。 2. 檢查泳池設備，例行維護清潔與水質安全。 3. 熟稔健身中心所有產品和服務，設施設備及各項促銷項目。

1. 具前檯、禮賓、賓客服務中心、洲際行政酒廊等營運管理能力，經驗5年以上 2. 制定營運目標、督導及協助營運團隊 3. 成本分析與帳務款項及年度預算編列與控管 4. 負責制訂客務部SOP標準作業流程 5. 人才培訓、績效考評及行政業務處理能力 6. 督導、並修正不當之服務行為或資訊，以確保高品質的服務 7. 督導客務部門之服務程序及人員工作表現 8. 具籌備飯店經驗者佳 9.熟悉前檯系統(Opera)作業 People  Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance  Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties  Ensure your team are properly trained on systems, security, service and quality standards Guest Experience Ensure your front office team delivers a great service, professional attention and personal recognition  Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction  Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies  Financial Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management  Oversee night audit function and preparation of daily financial reports  Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk  Responsible Business Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner  Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel  Perform other duties as assigned. May also serve as manager on duty Accountability   This job is the top Front Office job and report to a Director of Rooms at hotel. Typically supervises front desk staffs, and porter/shuttle services, operater, lounge, etc. May oversee a team.

1. 具備客務及房務實務管理經驗，善於整合及優化作業。 2. 建立、檢核及修正標準化之作業流程，以提供最有效率的顧客服務。 3. 進行前檯人員的培訓、激勵、輔導及管理。 4. 協助前線客服人員處理特殊客訴案件。 5. 督導、並修正不當之服務行為或資訊，以確保高品質的服務。 6. 建立人員培訓制度，督導課程的執行，以提升人員專業技能。 7. 需具備飯店經驗3年以上。 8. 維持飯店專業形象並與顧客保持良好關係，妥善處理顧客意見及危機處理。 9. 督導客務部門之服務程序及人員工作表現。 10. 經常性巡視和全面檢查房間和其他房務區域的總體運營情況 11. 熟悉緊急事件處理程序及處理可能發生之客訴及突發事件 12. 熟悉前檯系統(Opera)作業 13. 具籌備飯店經驗者佳 14. 需輪班，抗壓性高、具危機處理及應變能力 People  Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance  Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties  Ensure your team are properly trained on systems, security, service and quality standards Guest Experience Ensure your front office team delivers a great service, professional attention and personal recognition  Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction  Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies  Financial Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management  Oversee night audit function and preparation of daily financial reports  Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk  Responsible Business Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner  Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel  Perform other duties as assigned. May also serve as manager on duty

• 直接向客務經副理彙報並就所有與賓客服務及酒店運作相關的問題進行溝通。 • 向所有部門提供功能性支持和指導。 • 按需要與酒店其它部門進行合作、協調和溝通。 • 對各種狀況做出反應，以確保來賓被及時的禮貌接待並得到充分的注意和重視。 • 就客人的需求做出反應並解決相關問題。 • 對前檯和禮賓工作人員進行監督和指導。 • 在高峰期向前檯工作人員和其它所有部門提供支持和協助。 • 保證貴賓和IHG優悅會會員受到特別關照。 • 定期檢查一線各部門和二線各部門的清潔狀況。 • 協助忠實客戶經理迎接貴賓，為其安排房間並在其離店時送行。 • 監督員工的行為、制服穿著、衛生和外表形象。 • 為前檯會議提供資訊。 • 促進店際銷售及推銷酒店內的設施。 • 檢查結帳說明並監督客人信用情況。 • 分析和批准打折相關事宜。 • 分析房價差異報告以保證控制客房收入。 • 在緊急情況下使用酒店管理系統（PMS）。 • 熟知酒店緊急情況所有處理常式。 • 確保一線員工遵從散客市場技巧並最大化的進行銷售。 • Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. • Provides functional assistance and direction to all departments. • Cooperates, coordinates and communicates with other hotel departments as required. • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. • Responds to guest needs and resolves related problems. • Supervises and directs Reception and Concierge personnel. • Supports and assists Front Office personnel and all departments at peak periods. • Ensures VIPs and IHG Rewards Club guests receive special attention. • Inspects front of house and back of house regularly for cleanliness. • Assists Loyality Manager in greeting, rooming, and sending off VIP guests. • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. • Provides input for Front Office meetings. • Promotes inter-hotel sales and in-house facilities. • Checks billing instructions and monitors guest credit. • Analyses and approves discounts and rebates. • Analyses the rate variance report to ensure rooms revenue control. • Takes action with the Property Management Systems (PMS) in emergency situation. • Fully conversant with all hotel emergency procedures. • Ensures front line staff complies with FIT marketing techniques and maximize sales.

• 監督前檯工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實現最大的客人滿意度。 • 監督前檯人員的工作，以確保優悅會會員始終得到全部優惠，常客和其它貴賓也得到特別關照。 • 在貴賓到達前對貴賓房進行檢查。 • 親自迎接貴賓。 • 與其它部門和必要的外部承包商聯繫，以確保提供高品質的服務。 • 對高效的常客客史檔案系統維護實施監管。 • 促進店際銷售及完善內部設施。 • 行使下列功能，包括但不僅限於： • 向IHG優悅會會員和常客致歡迎信。 • 發展IHG優悅會會員。 • 回應客人提出的特別要求。 • 開發和應用客人聯繫系統。 • 處理客人投訴，如有必要則將其提交給有關部門，並對糾正措施進行跟進。 • 對優悅會計劃成本情況進行編寫、分析和控制。 • 計畫並參加優悅會和貴賓的定期雞尾酒會和社會活動，以便進一步提高服務品質。 • 查閱來客單，檢查對客人和貴賓的房間分配情況、各類設施情況以及特別申請。 • 及時準備設備使用申請。 • 確保向洲際行政酒廊及其樓層提供全方位的服務，最大程度的獲得賓客滿意度。 • 評估前檯員工的外在形象、守紀情況和工作效率並進行直接監管，如有必要，可採取直接的糾正措施。 • 組織和召開前檯人員參加的會議，以加強交流和保證業務的順利進行。 • 在考慮酒店入住情況和預測以及大規模的團組活動，特別是關於提前或延遲到達及離店的情況的前提下，為前檯員工準備高效的工作計畫，安排節日和假日。 • Monitor Front Office's personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. • Monitor Front Offcie's personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIPs receive special recognition and service. • Inspects all VIP rooms prior to arrival. • Greet VIP guests personally. • Liaise with other departments and necessary outside contracts to ensure excellent service delivery. • Oversee maintenance of efficient repeat guest history system. • Promote Inter-Hotel sales and in-house facilities. • Perform such functions as to include but not be limited to: • IHG Rewards Club and regular guest welcome letters. • Solicitation of IHG Rewards Club applications. • Attending to special requests by guests. • Develop and implement guest contact systems. • Handle guest complaints and refer them as necessary, follows up on corrective action. • Compile, analyze and control related costs. • Schedule and attend regular IHG Rewards Club events and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery. • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests. • Prepare requisitions for amenities on a timely basis. • Overall responsible for ensuring and maintaining the entire range of services offered for the Club InterContinental with the aim to maximum guest satisfaction. • Appraise appearance, discipline and efficiency of all Front Office staff under direct supervision and initiate immediate remedial action if necessary. • Organize and conduct regular meeting for all Front Office staff to facilitate communications and smooth operations. • Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

• 對禮賓人員實施監督和指導。 • 負責挑選和分發客人的信件及行政信件，並將無人接收的信件送返發信人。 • 提供客人可能感興趣的關於酒店所有服務、當地名勝、餐館、醫生、觀光等方面的資訊。 • 最先向客人推薦本酒店的餐飲營業場所，熟知這些營業場所的營業時間和各自的特長。 • 確保大廳始終保持整潔。 • 在大廳、餐飲營業場所和其它管理層認為合適的地方協調對客人的呼叫工作。 • 負責維護酒店資訊簿（功能板），並確保所有資訊的準確性和實效性。 • 在考慮酒店入住情況和預測以及大規模的團組活動，特別是關於提前或延遲到達及離店的情況的前提下，為禮賓員工準備高效的工作計畫，安排節日和假日。 • 確保所有禮賓人員隨時保持衣著整潔，工作守時，並且能夠快速和高效的完成任務。 • 處理與客人相關的問題，負責與各部門聯繫。 • Supervise Concierge Staff. • Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail. • Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests. • Be prepared to recommend first and foremost the hotel's own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlet's benefits. • Ensure the lobby is always kept in an orderly fashion. • Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management. • Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown is current and accurate at all times. • Prepares efficient work schedule for Concierge Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. • Ensures that all Concierge staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently. • Handle problems associated with guests and liaise with department.

• 直接向禮賓經理彙報並就所有與禮賓服務及酒店運作相關的問題進行溝通。 • 對禮賓人員實施監督和指導。 • 負責挑選和分發客人的信件及行政信件，並將無人接收的信件送返發信人。 • 提供客人可能感興趣的關於酒店所有服務、當地名勝、餐館、醫生、觀光等方面的資訊。 • 最先向客人推薦本酒店的餐飲營業場所，熟知這些營業場所的營業時間和各自的特長。 • 確保大廳始終保持整潔。 • 在大廳、餐飲營業場所和其它管理層認為合適的地方協調對客人的呼叫工作。 • 負責維護酒店資訊簿（功能板），並確保所有資訊的準確性和實效性。 • 在考慮酒店入住情況和預測以及大規模的團組活動，特別是關於提前或延遲到達及離店的情況的前提下，為禮賓員工準備高效的工作計畫，安排節日和假日。 • 確保所有禮賓人員隨時保持衣著整潔，工作守時，並且能夠快速和高效的完成任務。 • 處理與客人相關的問題，負責與各部門聯繫。 • Reports directly to and communicates with the Chief Concierge on all pertinent matters affecting concierge service and hotel operations. • Supervise Concierge Staff. • Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail. • Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests. • Be prepared to recommend first and foremost the hotel's own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlet's benefits. • Ensure the lobby is always kept in an orderly fashion. • Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management. • Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown is current and accurate at all times. • Prepares efficient work schedule for Concierge Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. • Ensures that all Concierge staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently. • Handle problems associated with guests and liaise with department.

• 指導、監督和協調賓客服務中心業務。 • 開發和應用相關程式，適當處理進出酒店的電話、傳真以及設備和電話線租用及其它電信服務。 • 調查關於賓客服務中心的投訴並採取相應措施。 • 制訂工作計畫以實現目標，定期將實際成績與所定目標進行對比，並採取必要的糾正措施。 • 與員工建立並保持良好的工作關係。 • 組織和召開由所有賓客服務中心工作人員參加的會議，以加強交流和保證業務的順利進行。 • 對所有設備、軟體、硬體進行管理和監測，並確保其安裝和運轉良好。 • 確保所有電信設備的維護均得到有效外包，並對其實施預防性維護。 • 更新列有所有電信設備的清單。 • 監測程式控制交換機，語音郵件，通信呼叫統計軟體的運轉情況，並將設備運轉報告的登記在日誌上。 • 就軟體出現的問題進行調查，並向供應商提交報告，與酒店資訊部協調介面問題的解決。 • 保持適當記錄，以處理酒店計費系統中的電話，並按照品牌最低標準保持客房情況記錄。 • 保管使用者檔、程式控制交換機系統報告、電話清單、租賃線路的編號方案租賃合同、維護工作外包合同和當地執照。 • 進行程式控制交換機資料庫程式設計以及常規服務變更，以控制所有酒店內所有電話機的服務等級。 • 準備並控制部門預算。 • 參加由外單位組織的電信研討會、產品知識講座和演示。 • 完成被分派的相關工作任務和特殊專案。 • 進行交接班說明工作，確定瞭解酒店活動和運營要求。 • 在考慮酒店入住情況和預測以及大規模的團組活動的前提下，為賓客服務中心員工準備高效的工作計畫，安排節日和假日。 • Directs, supervises and coordinates the activities in Guest Service Center. • Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other guest services. • Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions. • Develops working plans to carry out goals, compares actual achievements against goal periodically, takes necessary corrective actions. • Establishes and maintains effective employee relations. • Organizes and conducts regular meeting for all Guest Service Center staff to facilitate communication and a smooth operation. • Manages and monitors the operation of all equipment, software, hardware and ensures all units are working and installed properly. • Ensures all telecommunication equipment are covered by the correct maintenance contract and the preventive maintenance is performed. • Maintains up to date list of all telecommunication equipment. • Monitors the performance of PABX/Voice Mail/Call Accounting software and maintains logbook of equipment performance report. • Investigates and reports software problems to Vendors, coordinates interface problem solving with the hotel IT department. • Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards. • Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses. • Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel. • Prepares and controls departmental budget. • To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies. • Performs related duties and special projects as assigned. • Conducts shift briefings to ensure hotel activities and operational requirements are known. • Prepares efficient work schedule for Guest Service Center staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration.

• 直接向賓客服務中心經理彙報並就所有與賓客服務及酒店運作相關的問題進行溝通。 • 指導、監督和協調賓客服務中心業務。 • 開發和應用相關程式，適當處理進出酒店的電話、傳真以及設備和電話線租用及其它電信服務。 • 調查關於賓客服務中心的投訴並採取相應措施。 • 制訂工作計畫以實現目標，定期將實際成績與所定目標進行對比，並採取必要的糾正措施。 • 與員工建立並保持良好的工作關係。 • 組織和召開由所有賓客服務中心工作人員參加的會議，以加強交流和保證業務的順利進行。 • 對所有設備、軟體、硬體進行管理和監測，並確保其安裝和運轉良好。 • 確保所有電信設備的維護均得到有效外包，並對其實施預防性維護。 • 更新列有所有電信設備的清單。 • 監測程式控制交換機，語音郵件，通信呼叫統計軟體的運轉情況，並將設備運轉報告的登記在日誌上。 • 就軟體出現的問題進行調查，並向供應商提交報告，與酒店資訊部協調介面問題的解決。 • 保持適當記錄，以處理酒店計費系統中的電話，並按照品牌最低標準保持客房情況記錄。 • 保管使用者檔、程式控制交換機系統報告、電話清單、租賃線路的編號方案租賃合同、維護工作外包合同和當地執照。 • 進行程式控制交換機資料庫程式設計以及常規服務變更，以控制所有酒店內所有電話機的服務等級。 • 準備並控制部門預算。 • 參加由外單位組織的電信研討會、產品知識講座和演示。 • 完成被分派的相關工作任務和特殊專案。 • 進行交接班說明工作，確定瞭解酒店活動和運營要求。 • 在考慮酒店入住情況和預測以及大規模的團組活動的前提下，為賓客服務中心員工準備高效的工作計畫，安排節日和假日。 • Reports directly to and communicates with the Guest Service Center Manager on all pertinent matters affecting guest service and hotel operations. • Directs, supervises and coordinates the activities in Guest Service Center. • Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other guest services. • Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions. • Develops working plans to carry out goals, compares actual achievements against goal periodically, takes necessary corrective actions. • Establishes and maintains effective employee relations. • Organizes and conducts regular meeting for all Guest Service Center staff to facilitate communication and a smooth operation. • Manages and monitors the operation of all equipment, software, hardware and ensures all units are working and installed properly. • Ensures all telecommunication equipment are covered by the correct maintenance contract and the preventive maintenance is performed. • Maintains up to date list of all telecommunication equipment. • Monitors the performance of PABX/Voice Mail/Call Accounting software and maintains logbook of equipment performance report. • Investigates and reports software problems to Vendors, coordinates interface problem solving with the hotel IT department. • Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards. • Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses. • Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel. • Prepares and controls departmental budget. • To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies. • Performs related duties and special projects as assigned. • Conducts shift briefings to ensure hotel activities and operational requirements are known. • Prepares efficient work schedule for Guest Service Center staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration.

• 管理洲際行政酒廊工作人員，以確保來賓及時禮貌的受到接待，並得到充分的注意和重視。 • 管理和指導洲際行政酒廊各部分的日常運作及管理工作。 • 評估所有員工的外在形象、守紀情況和工作效率並進行直接監管，如有必要，可採取直接的糾正措施。 • 安排客人的商務會議。 • 保證文具供應達到標準，如有需要可提前預訂。 • 管理設備的日常保養。 • 組織和召開所有洲際行政酒廊工作人員參加的會議，以加強交流和保證業務的順利進行。 • 參與整個前檯的各種會議，以瞭解部門中發生的各種事件並將之告知自己的員工。 • 每月就業務趨勢進行預測。 • 充分利用業務趨勢預測來制定戰略計畫。 • 對洲際行政酒廊的優勢、劣勢和機會進行分析。 • 制定和實施工作計畫，在繼續加強優勢的同時對劣勢進行彌補並抓住機遇。 • 協助計畫和協調工作，以確保實現或超額完成預算銷售目標。 • 定期對競爭對手的產品進行市場調查。 • 在市場調研的基礎上對戰略的發展提供協助，以確保實現市場份額和營業場所的利潤目標。 • 在考慮酒店入住情況的前提下批准休假事宜。 • 在考慮酒店入住情況和預測以及大規模的團組活動，特別是關於提前或延遲到達及離店的情況的前提下，為洲際行政酒廊員工制定高效的工作計畫，安排節日和假日。 • Monitor Club InterContinental personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention. • Manage and provide direction for day-to-day operation and administration of all components of Club InterContinental. • Appraise appearance, discipline and efficiency of all staff order direct supervision and initiate immediate remedial action if necessary. • Set up guests' business meetings. • Ensure stationery supplies are maintained to standard, ordering in advance when required. • Manage the routine servicing of equipment. • Organize and conduct regular meetings for all Club InterContinental staff to facilitate communication and a smooth operation. • Participate in broader Front Office meetings to keep abreast of issues in the department and inform your staff of same. • Forecast future business trends on a monthly basis. • Plan strategies to take full benefit of forecasted business trends. • Analyze Club InterContinental's strengths, weaknesses and opportunities. • Develop and implement action plans to improve strengths, overcome weaknesses and capture opportunities. • Assist in planning and coordinating activities to ensure that a budgeted sales targets are met or exceeded. • Complete regular market surveys of competitor's products. • Assist with the development of strategies based on market research that will ensure achievement of market share and outlet profit targets. • Approve leave after reviewing hotel occupancies. • Prepares efficient work schedule for Club InterContinental staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

• 直接向洲際行政酒廊經理彙報並就所有與賓客服務及酒店運作相關的問題進行溝通。 • 管理洲際行政酒廊工作人員，以確保來賓及時禮貌的受到接待，並得到充分的注意和重視。 • 管理和指導洲際行政酒廊各部分的日常運作及管理工作。 • 評估所有員工的外在形象、守紀情況和工作效率並進行直接監管，如有必要，可採取直接的糾正措施。 • 安排客人的商務會議。 • 保證文具供應達到標準，如有需要可提前預訂。 • 管理設備的日常保養。 • 組織和召開所有洲際行政酒廊人員參加的會議，以加強交流和保證業務的順利進行。 • 參與整個前檯的各種會議，以瞭解部門中發生的各種事件並將之告知自己的員工。 • 每月就業務趨勢進行預測。 • 充分利用業務趨勢預測來制定戰略計畫。 • 對洲際行政酒廊的優勢、劣勢和機會進行分析。 • 制定和實施工作計畫，在繼續加強優勢的同時對劣勢進行彌補並抓住機遇。 • 協助計畫和協調工作，以確保實現或超額完成預算銷售目標。 • 定期對競爭對手的產品進行市場調查。 • 在市場調研的基礎上對戰略的發展提供協助，以確保實現市場份額和營業場所的利潤目標。 • 在考慮酒店入住情況的前提下批准休假事宜。 • 在考慮酒店入住情況和預測以及大規模的團組活動，特別是關於提前或延遲到達及離店的情況的前提下，為洲際行政酒廊員工制定高效的工作計畫，安排節日和假日。 • Reports directly to and communicates with the Club InterContinental Manager on all pertinent matters affecting guest service and hotel operations. • Monitor Club InterContinental personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention. • Manage and provide direction for day-to-day operation and administration of all components of Club InterContinental. • Appraise appearance, discipline and efficiency of all staff order direct supervision and initiate immediate remedial action if necessary. • Set up guests' business meetings. • Ensure stationery supplies are maintained to standard, ordering in advance when required. • Manage the routine servicing of equipment. • Organize and conduct regular meetings for all Club InterContinental staff to facilitate communication and a smooth operation. • Participate in broader Front Office meetings to keep abreast of issues in the department and inform your staff of same. • Forecast future business trends on a monthly basis. • Plan strategies to take full benefit of forecasted business trends. • Analyze Club InterContinental's strengths, weaknesses and opportunities. • Develop and implement action plans to improve strengths, overcome weaknesses and capture opportunities. • Assist in planning and coordinating activities to ensure that a budgeted sales targets are met or exceeded. • Complete regular market surveys of competitor's products. • Assist with the development of strategies based on market research that will ensure achievement of market share and outlet profit targets. • Approve leave after reviewing hotel occupancies. • Prepares efficient work schedule for Club InterContinental staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

員工團隊 • 指導日常事務，計畫和分配工作，確保始終擁有人數適合的員工團隊 • 通過輔導和提供回饋培養團隊並提高績效，為員工制定績效和發展目標，表彰表現優異的員工 • 教育和培訓員工遵守國家、各省市與地方的法律和安全法規。確保員工接受適當的培訓，保證為他們配備完成工作所需的各種工具和設備 • 可能需要在高峰時段協助客房部員工工作，並協助大清潔專案 賓客體驗 • 確保客房清潔和洗衣服務始終達到卓越水準——我們制定了標準，但需要您來執行，才能為賓客提供特別而難忘的客房體驗 • 對所有客房和公共區域進行常規檢查，確保傢俱、客房、設備、床上用品、公共洗手間、大堂等保持潔淨，運行良好，提升賓客滿意度 • 滿足普通賓客、貴賓、常客和IHG® Rewards Club優悅會會員的特別需求 • 處理賓客提出的問題和投訴，達到高水準的賓客滿意度 • 精神飽滿——穿著制服，展現自豪感 企業責任 • 維護和採購所需物資和設備，同時減少浪費，促進“綠色”環保（比如容器回收利用，減少清潔劑浪費等） • 物還失主——並記錄所有遺失和拾獲的財物 • 完成其它分配的任務。有時可能要充當酒店總值班經理的角色 財務回報 • 協助制定和監控酒店的年度預算，側重提高盈利能力 • 保持適當的庫存水準，管理每間客房的物資和人力成本，滿足普通賓客、貴賓、常客和IHG® Rewards Club優悅會會員的特別要求 People Direct daily activities, plan and assign work ensuring you always have the right staffing numbers    Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance  Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties  May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods  Guest Experience Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests  Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction  Carry out special requests from guests, VIPs, repeat visitors and club members   Help guests with their questions and complaints to achieve complete guest satisfaction  Look smart - wear your uniform with pride  Responsible Business Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)   Reunite items with owners - and log any lost and found property   Perform other duties as assigned. May also serve as manager on duty  Financial Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability   Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members

• 監督房務部工作人員，確保客人得到及時和禮貌的服務。 • 監督房務部工作人員，確保客房，特別是優悅會會員、熟客和其它貴賓的客房得到特別重視。 • 除與工程部和洗衣房進行溝通外，還要向其它業務部門，特別是確保前檯瞭解準確的客房狀況。 • 進行具體時間安排，由主管據此對所有客房區域，包括入住和未入住的房間進行日常視察。 • 定期對所有客房區域進行視察，以確保傢俱、設施和設備按要求得到良好的清潔、修繕、保養和更換和整修。 • 對所有直屬下級的儀容儀表、守紀情況和工作效率進行評估。如有必要，可直接採取糾正措施。 • 對日常會議上討論的議程事項的進展程度進行跟進。 • 確保房務部工作人員熟悉酒店的各項內部設施，可以向客人提供各種協助。 • 堅持就影響房務部工作的各種問題向行政管家進行彙報。 • 對外來承包商進行監督，以確保合同合規。 • 確保客用品的消耗得到控制。 • 協助監督和控制房務部的相關工作程式，包括失物招領、鑰匙管理、安全和緊急情況處理工作程式以及關於工作人員及客人健康和安全的規定。 • 與行政管家一起管理例行清掃活動，包括春季大清掃等。 • 當行政管家缺席時代理其工作。 • Monitors Housekeeping personnel to ensure guests receive prompt and courteous service. • Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIPs receive special attention. • Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry. • Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms. • Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required. • Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary. • Follows up on progress of agenda items covered in regular meetings. • Ensures Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests. • Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department. • Supervises outside contractors to ensure contractual compliance. • Ensures that consumption of guest supplies is under control. • Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. • Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc. • Acts on behalf of the Executive Housekeeper in his/her absence as assigned.

• 監督房務部各項標準和工作程式的執行： 臥室服務 衛生間服務 洗衣服務 清潔服務 布巾維護 • 就這些標準和培訓需求提供持續性的改進建議。 • 對房務部所有系統有最新和完整的知識。 • 負責管理接班和交班工作，以確保交接班過程的有效進行。 • 分發和收集鑰匙。 • 管理所有的呼入和呼出電話。 • 解決員工受到的不公正待遇問題。 • 分配客房。 • 檢查客房。 • 排列抵店客人客房的優先順序。 • 配合前檯滿足酒店和客人的要求。 • 確保及時為客人提供洗衣服務並送還。 • 協調特別專案(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)。 • 處理客人所有的特殊要求。 • 每天拜訪住店客人，並收集客人的客史資料及客人意見書。 • 確保部門內工作的一致性。 • 管理酒店的遺失財物。 • 確保具有客房類型，設計和設施的全面知識。 • 管理倉庫。 • 保存充足的用品存貨。 • 按要求完成庫存盤點工作。 • 維持存貨水準。 • 進行交接班說明，確保瞭解酒店的工作和運營需求。 • Supervise the implementation of housekeeping standards and procedures in relation to: Bedroom service Bathroom service Valet service Cleaning service Linen maintenance • Recommended changes to these standards and training needs on an ongoing basis • Maintain a current and thorough knowledge of all housekeeping systems • Open and close the shift and ensure effective shift hand over • Distribution and collection of keys • Management of all incoming and outgoing calls • Solve employee grievances • Perform Room allocations • Perform Room inspections • Priorities arrival rooms • Liaise with Front Office for guest and hotel requirements • Ensure guest valet is processed and delivered in a timely manner • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) • Manage all special requests made by guests • Visit in-house guest, and collect guest profile and comments everyday • Ensure consistency within the department • Management of lost property for the hotel • Ensure you have complete knowledge of room types, layouts and facilities • Manage storage areas • Maintain adequate stock levels • Complete stock takes as required • Maintain stock levels • Conducts shift briefings to ensure hotel activities and operational requirements are known

• 監督布巾房各項標準和工作程式的執行。 • 就這些標準和培訓需求提供持續性的改進建議。 • 熟知布巾房系統最新和最全的資訊。 • 負責管理接班和交班工作，以確保交接班過程的有效進行。 • 分發和收集鑰匙。 • 處理布巾房所有呼入和呼出的電話。 • 解決員工受到的不公正待遇問題。 • 依據工作量和高峰期等因素對工作進行分配及變更。 • 進行品質檢查。 • 優先處理貴賓和難對付的客人。 • 就客人和酒店的要求與客房部聯繫。 • 確保員工制服和酒店布巾即時得到清洗和派送。 • 就特別專案進行協調（如設備的例行維修和存貨盤點）。 • 處理客人的特別要求。 • 確保部門內工作的一致性。 • 熟知酒店各部門、服務區域、佈局、設施及其各自具體位置。 • 監管布巾存儲區。 • 保持足夠的庫存水準。 • 按要求完成庫存盤點工作。 • 進行交接班說明，確保瞭解酒店的工作和運營需求。 • Oversee the implementation of linen room standards and procedures • Recommended changes to these standards and training needs on an ongoing basis • Maintain a current and thorough knowledge of all linen room systems • Open and close the shift and ensure effective shift hand over • Distribution and collection of keys • Management of all incoming and outgoing calls to Linen Department • Solve employee grievances • Direct task allocations and change according to volume and peak periods • Perform quality inspections • Prioritize VIP or difficult guests • Liaise with Housekeeping for guest and hotel requirements • Ensure staff uniforms and hotel linen is processed and delivered in a timely manner • Co-ordinate special projects (e.g., equipment routine service; stock inventories) • Manage all special requests made by guests • Ensure consistency within the department • Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these • Supervise linen storage areas • Maintain adequate stock levels • Complete stock-takes as required • Conduct shift briefings to ensure hotel activities and operational requirements are known

• 協調康樂設施和設備的所有保養工作。 • 協調所有對客康樂服務。 • 負責所有對客服務的安全。 • 管理部門內全體員工。 • 對部門的產品及服務的銷售工作進行管理。 • 使用市場銷售資料。 • 協助新產品和服務的開發工作。 • 協助對銷售和市場活動的評估。 • 預測業務水準並制定工作計畫。 • 遵守酒店和企業指導方針（如標識指導方針、安全指導方針等）。 • 向客人提供高品質的服務。 • 遵守部門清潔和保養規定。 • 按要求參加管理層會議並參與討論。 • Co-ordinate the maintenance of all recreational facilities and equipment • Coordinate the delivery of all recreational guest services • Responsible for the safety of all guest services • Manage all staff in this department • Manage the sale and promotion of departmental products and services • Access sales and marketing data • Assist with the development of new products and services • Assist with the evaluation of sales and marketing activities • Anticipate economic business level fluctuations and makes action plans • Comply with all Hotel and corporate guidelines (e.g., signage guidelines, safety guidelines, etc.) • Deliver high quality service to guests • Adhere to departmental cleaning and maintenance programs • Attend and input at management meetings as required

• 直接向休閒中心經理彙報並就所有與賓客服務及酒店運作相關的問題進行溝通。 • 協調康樂設施和設備的所有保養工作。 • 協調所有對客康樂服務。 • 負責所有對客服務的安全。 • 管理部門內全體員工。 • 對部門的產品及服務的銷售工作進行管理。 • 使用市場銷售資料。 • 協助新產品和服務的開發工作。 • 協助對銷售和市場活動的評估。 • 預測業務水準並制定工作計畫。 • 遵守酒店和企業指導方針（如標識指導方針、安全指導方針等）。 • 向客人提供高品質的服務。 • 遵守部門清潔和保養規定。 • 按要求參加管理層會議並參與討論。 • Reports directly to and communicates with the Recreation Manager on all pertinent matters affecting guest service and hotel operations. • Co-ordinate the maintenance of all recreational facilities and equipment • Coordinate the delivery of all recreational guest services • Responsible for the safety of all guest services • Manage all staff in this department • Manage the sale and promotion of departmental products and services • Access sales and marketing data • Assist with the development of new products and services • Assist with the evaluation of sales and marketing activities • Anticipate economic business level fluctuations and makes action plans • Comply with all Hotel and corporate guidelines (e.g., signage guidelines, safety guidelines, etc.) • Deliver high quality service to guests • Adhere to departmental cleaning and maintenance programs • Attend and input at management meetings as required