安道創新科技有限公司

We are looking for a hands-on IT Support Engineer who can take ownership of technical issues, go beyond first-line support, and troubleshoot both Microsoft 365 and Azure environments. At AccessOrange, we believe in teamwork, professional growth, and a proactive approach to IT support. If you enjoy solving problems, working with Microsoft 365, and expanding your skills in Azure virtual machines and servers, this is the role for you! ********************** About AccessOrange ********************** AccessOrange is a Microsoft Solutions Partner helping businesses optimize their IT with Microsoft 365, Azure, and security solutions. Our team delivers high-quality IT support for customers across Asia. Here, you won't just reset passwords and log tickets—you will analyze issues, troubleshoot deeply, and find real solutions. We encourage continuous learning and Microsoft certifications, and we'll support your professional growth every step of the way. ****************** Job Description ****************** • First- and Second-Line IT Support – Diagnose, troubleshoot, and resolve IT issues related to Microsoft 365, Windows 10/11, and general IT infrastructure. • Microsoft 365 Administration – Support and configure Teams, SharePoint, Exchange, OneDrive, security policies, and license management. • Azure Troubleshooting – Assist with Azure Virtual Machines (VMs) and virtual server-related issues. • Security & Compliance Support – Implement MFA, device security policies, and compliance configurations to ensure secure IT environments. • Collaboration Tools Support – Help users troubleshoot Teams, Outlook, and SharePoint for seamless business operations. • Hardware & Software Troubleshooting – Diagnose and fix issues with Windows devices, printers, networking, and enterprise applications. • Own the Problem Until It's Solved – Take full responsibility for IT issues, ensuring they are resolved effectively without unnecessary escalations. • Documentation & Knowledge Sharing – Maintain support documentation and assist colleagues by sharing insights and solutions. • Continuous Learning & Certification – We expect you to grow in your role—pursuing Microsoft certifications (MS-102, AZ-104, or similar) is a must. • A Team Player – You work well with colleagues and believe that great support is a team effort. • A Problem-Solver – You don't just forward tickets—you analyze issues, troubleshoot, and figure things out. • Self-Motivated & Eager to Learn – You want to become an expert in Microsoft 365 and Azure and continuously improve. ******************* Requested Profile ******************* • Local Taiwanese/ Taiwan ARC / Working VISA / Taiwan Resident VISA (Taiwanese Working VISA is not provided) • Technical IT Skills – Experience with Windows 10/11, Microsoft 365, and troubleshooting common IT issues. • 1-3 years' experience in IT support (first and/or second line), helpdesk, or system administration. • Microsoft Certifications (MS-102, AZ-104, or similar) are highly preferred – If you don’t have them yet, you must be willing to obtain them. • Fluent in English and Mandarin (verbal and written) • Cantonese is a plus for HK-based candidates. (會能說流利的廣東話加分) ******************* What We Offer ******************* • Real Hands-On IT Support – Work on a wide range of IT issues and develop your technical expertise. • Microsoft Certification Support – We will help you earn Microsoft 365 and Azure certifications to advance your career. • International IT Experience – Support clients across multiple regions and gain real-world troubleshooting skills. • A Flexible Work Environment – 5-day workweek, annual leave package, and strong career growth opportunities. (勞健保/勞退/生日聚餐/下午茶/免補班) Expected Start Date: ASAP Work Location: LinKou, New Taipei city, Taiwan Interested persons please send full English CV in strict confidence, stating the job reference number, expected salary and availability.

We are seeking a highly skilled and motivated Microsoft D365 / Business Central Functional Consultant to join our team in Taiwan office. Who are we? AccessOrange is a leading Microsoft Gold partner specializing in providing comprehensive IT support and solutions to our esteemed clients. With a strong focus on Microsoft 365, we help businesses leverage the power of technology to enhance productivity, streamline operations, and drive growth. ****************** Job Description ****************** You will work closely with the project manager, technical consultants, and business analysts to understand the client's business processes, requirements, and challenges. You will also provide training, documentation, and post-implementation support to ensure the client's satisfaction and success. **Responsibilities** • Analyze the client's business needs and map them to the Dynamics 365 Business Central functionalities • Configure and customize the Dynamics 365 Business Central application according to the client's specifications • Perform data migration, integration, and testing of the Dynamics 365 Business Central solution • Provide end-user training, documentation, and support for the Dynamics 365 Business Central solution • Identify and resolve issues and risks related to the Dynamics 365 Business Central implementation • Collaborate with the project team and the client to ensure the project's quality, scope, budget, and timeline **Qualifications** • Bachelor's degree in computer science, information systems, business administration, or related field • At least 4 years of experience in implementing, configuring, and supporting Microsoft Dynamics 365 Business Central or NAV • Strong knowledge of the Dynamics 365 Business Central functionalities, modules, and best practices • Excellent communication, presentation, and problem-solving skills • Ability to work independently and as part of a team • Certification in Microsoft Dynamics 365 Business Central or NAV is a plus ******************* Requested Profile ******************* • Taiwan ARC / Working VISA / Taiwan Resident VISA (ARC or Working VISA is not provided) • Diploma or above in Computer Science or relevant working experience • 3-5 years working experience in helpdesk or IT support • Experience in Microsoft 365, Office, Windows 10/11 • Experience in handling client support calls and provides on-site troubleshooting support • Good problem solving and communication skills • Fluent in English and Mandarin (verbal and written are required) • Cantonese is a plus for HK-based candidates (能說流利的廣東話加分) **Benefits** • Competitive salary and bonus package • Professional development and career growth opportunities • Microsoft Certification Support • Flexible Work Environment – 5-day workweek, annual leave package, and strong career growth opportunities. (勞健保/勞退/生日聚餐/下午茶/免補班) Interested persons please send full English CV in strict confidence, stating the job reference number, expected salary and availability. *Expected Start Date: ASAP *Work Location: LinKou, New Taipei City (Taiwan)