圖睿科技有限公司

我們正在尋找熱愛技術與流程優化的你 隨著公司持續擴編與快速成長，我們正積極推動 內部數位化與自動化優化計畫，希望透過系統流程的精進與整合，提升各單位的作業效率與資訊透明度。 你將參與現有流程的盤點、設計與技術整合、優化，如採購、財產管理、員工到離職等日常運作環節，並協助機房與設備管理自動化，打造更穩定與高效的內部支持系統。這個職位是技術與業務運作間的關鍵橋梁，邀請你與我們一起讓流程變得更順、資訊更清晰！ 【主要職責】 1. 設計與建置公司內部工作流程（Work Flow）系統，涵蓋： - 採購流程管理 - 財產進出庫及出借歸還流程 - 內部設備使用人追蹤系統 - 員工到職與離職流程整合 2. 規劃並建置庫存管理系統，並與既有或新建的工作流程系統整合 3. 管理與維護機房設備（如 Server、SSD、GPU、NIC 等硬體資源） 4. 管理與維護 Active Directory（AD Server） 5. 協助 DevOps 團隊進行相關自動化部署與系統整合作業 【必要條件】 1. 熟悉 Linux 系統操作及基本維運 2. 具備良好的跨部門協作與需求整合能力 3. 具備良好問題解決與系統設計思維

With the growing interest of running Graid service on Windows Servers platform, we are seeking a talented software engineer to work on the Windows device driver of our innovative GRAID SupremeRAID card. In this role, you will be responsible for designing and developing the Windows device driver independently. This role requires strong architecture, coding, troubleshooting, and debugging skills. You will be a critical member of our R&D team to timely bring our Graid SupremeRAID card to our Windows Server customers. You will provide leadership and technical guidance across the team, and you need to collaborate with peers in Quality and Program Management.

【Position Overview】 The Research and Development (R&D) Engineer in the Support Engineering Group (SEG) will focus on developing innovative solutions to improve product performance, enhance customer support capabilities, and streamline technical support processes. The role combines deep technical expertise with problem-solving skills to create tools, features, and enhancements that resolve complex customer issues and improve overall system efficiency. This position involves collaborating with engineering, product, and support teams to ensure the continuous evolution of the product suite and support infrastructure. 【Key Responsibilities】 1. Product Enhancement and Innovation: 1-1. Work with cross-functional teams to research and develop new features or tools that improve system functionality, troubleshooting capabilities, or product usability. 1-2. Identify gaps in the product that lead to recurring support issues, and develop solutions to address these challenges proactively. 1-3. Innovate new approaches to improve the performance, reliability, and scalability of the product, especially in areas that are commonly raised in customer support. 2. Tool and Automation Development: 2-1. Design and develop automation tools, scripts, and frameworks to streamline common support processes such as incident tracking, diagnostics, and system monitoring. 2-2. Collaborate with the SEG team to integrate automation solutions that reduce manual intervention and improve incident resolution time. 3. Root Cause Analysis and Problem-Solving: 3-1. Conduct root cause analysis of complex issues raised by customers or identified through internal testing. 3-2. Develop solutions or workarounds to resolve critical technical issues and ensure those fixes are tested, documented, and implemented effectively. 4. Collaboration with Product and Engineering Teams: 4-1. Partner with product development teams to ensure supportability is a priority in the design and architecture of new features or products. 4-2. Provide feedback and insights based on customer issues and support team experiences to inform product design and improve overall user experience. 5. Documentation and Knowledge Sharing: 5-1. Document new tools, processes, and workflows created as part of the R&D efforts for internal use and future reference. 5-2. Contribute to knowledge-sharing initiatives within the SEG team and the organization, including training sessions or workshops on new tools and techniques. 6. Continuous Learning and Innovation: 6-1. Stay up-to-date with emerging technologies, methodologies, and best practices in software development, automation, and customer support. 6-2. Experiment with new technologies or approaches that could benefit the organization, improving both support operations and the product itself. integrations are updated and compatible with new system releases or upgrades. 7. Testing and Validation: 7-1. Test new solutions in real-world environments, ensuring they address customer issues effectively and perform as expected. 7-2. Work with QA and support teams to validate the effectiveness of new tools, solutions, or code changes.

【RESPONSIBILITIES】 1. Develop and design the system services of the product. 2. Develop and design backend services and features. 3. Write unit tests and integration tests using Golang test. 4. Collaborate with the Project Manager (PM), front-end engineers, and other back-end engineers for design reviews and code reviews. 【MINIMUM QUALIFICATIONS】 1. Proficiency in Golang. 2. Strong communication skills and the ability to learn independently. 3. Familiarity with a Linux-based development environment and the ability to write basic Shell scripts. 4. A minimum of one year of relevant work experience and a bachelor's degree in Computer Science or a related technical field.

Job description: We are seeking the QA engineer responsible for product test. In order to provide high quality software to customers, the candidate should be able to closely communicate with customers and developing team to provide immediate assistance. The candidate should be able to handle the customer inquiries/PoC, and also design test plan/cases in product developing cycles. It is must-have that the candidate can design and develop the automation test. Familiar with the storage system or RAID operating mechanism is a plus. Responsibilities: - Develop detailed and well-structured test cases and plans to identify software problems - Plan, create and manage the overall Quality Planning strategy - Analyze bugs and errors found during tests - Evaluate specification, requirements, and technical design documents to provide prompt and valuable feedback - Estimate, prioritize, plan, and coordinate testing activities - Carry out detailed regression testing after bugs have been resolved - Find, record, track bugs, and perform thorough documentation - Document results of tests for the software development team - Design, develop, and execute automation scripts using open source tools - Perform reviews of automation code (Optional) - Mentor and lead team on testing automation (Optional)

1.負責公司產品於亞太區域之銷售與品牌推廣（簡報力） 2.開發潛在商機，例如新客戶/通路/專案/市場等 3.蒐集當地市場訊息、擬定銷售策略 4.達成預定業績目標及利潤目標 5.con-call 視訊會議&出差拜訪客戶

1.既有客戶之關係維繫、接單、出貨處理 2.協助公司產品於亞太區域之銷售 3.協助開發潛在商機，例如新客戶/通路/專案/市場等 4.蒐集當地市場訊息 與產品銷售 5.達成預定業績目標及利潤目標 6.con-call 視訊會議&出差拜訪客戶

1.負責公司產品於日本區域之銷售與品牌推廣（簡報力） 2.開發潛在商機，例如新客戶/通路/專案/市場等 3.蒐集當地市場訊息、擬定銷售策略 4.達成預定業績目標及利潤目標 5.con-call 視訊會議&出差拜訪客戶

2025 GRAID 校園徵才專區 ▶3/ 06 (四) 台科大-校園徵才說明會 ▶3/ 28 (五) 台科大-校園徵才博覽會 ( 攤位10) 誠摯邀約應屆畢業生及在學生來到現場與我們認識!! 當日完成履歷投遞可於現場領取精美好禮！數量有限，送完為止！ 校園徵才活動當天至攤位瞭解圖睿與工作機會並投遞履歷，除了精美禮物外，還有機會獲得模擬面談機會。 ▍招募職缺： 可至活動攤位洽詢詳細職缺說明，或依照學經歷安排適合職務面談 ▍招募對象： 軟體工程師 測試工程師 技術師支援工程師 資訊產業業務 歡迎對這些職缺有興趣的同學來攤位與我們聊聊呦！ ▍應徵方式： 歡迎直接透過104投遞履歷，也可現場投遞，履歷申請並經審核後將電話或email通知。

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers satisfactorily. Technical Support Engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, Technical Support Engineers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Responsibilities · Take ownership of customer issues reported and see problems through to resolution · Research, diagnose, troubleshoot, and identify solutions to resolve customer issues · Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams · Provide prompt and accurate feedback to customers · Ensure proper recording and closure of all issues · Prepare accurate and timely reports · Document knowledge in the form of knowledge base tech notes and articles · Handling customer technical support cases through phone and email submissions. · Track the progress of the client's acceptance test and PoC. · Following up with clients to ensure the problem is resolved. · Preparing reference material for users by drafting operation instructions. · Managing multiple cases at one time.