Zyxel Networks_兆勤科技股份有限公司(合勤集團)

1.RMA Process Management & Team Leadership -Supervise and lead the RMA customer service team to ensure timely and accurate handling of RMA requests in accordance with SLA and KPI targets (e.g., turnaround time, customer satisfaction) -Guide the team in understanding customer needs, providing accurate processing schedules, and tracking progress 2.Global RMA Support & Coordination -Act as the HQ liaison supporting worldwide subsidiaries with their RMA cases, including process guidance, system operation, policy inquiries, and cross-regional communication -Assist regional teams in developing or optimizing localized RMA processes based on local regulations, logistics conditions, and market requirements 3.Customer Communication & Relationship Management -Serve as the key communication bridge between customers, sales, repair centers, warehouses, and other internal departments -Handle customer inquiries regarding RMA procedures, policies, and status updates, and ensure a high level of customer satisfaction 4.RMA System & Data Management -Oversee data management in the RMA system, ensuring that records of requests, returns, repairs, and shipments are accurate and complete -Analyze RMA data regularly and compile reports for internal review and quality improvement 5.Quality issue handling -Investigate abnormal cases, conduct root cause analysis, and coordinate cross- functional solutions 6.Rework Center Management -Oversee the planning, staffing, and material coordination of product rework operations to ensure efficiency and output quality -Monitor and analyze rework and inspection anomalies, and regularly propose corrective and improvement actions

1. RMA website management (data updates, account management, inventory management, etc.) 2. RMA and follow-up on repair progress 3. Customer returns process management 4. Regular tracking and reporting of management indicators of RMA index.

1.Lead new project development, including product specifications, schedule management, and cost analysis. 2.Coordinate and communicate with customers and cross-functional teams. 3.Market survey and Competition analysis 4.Develop security product roadmaps and market strategies. 5.Prepare responses for RFI, RFP, and RFQ.

- 協助研發單位測試Wireless AP功能及效能 - 協助開發測試用的軟體工具 - 具基本網路概念，能簡單排除網路故障 - 熟悉Linux環境尤佳 *每周須能配合3個工作天，至少半年(暑期+上學期/寒假+下學期)，職務為1年以上需求。

1.協助FE測試 2.協助盤點或完成FE可以SOP化的工作 3.實作小tool供公司內部使用者用 *每周須能配合至少2個工作天, 至少半年(暑期+上學期/寒假+下學期)，職務為一年以上需求。

We are looking for a dynamic and experienced Web Manager to lead and oversee the development, management, and optimization of Zyxel's global websites. In this role, you will collaborate with product teams, marketing departments, and IT team to deliver high-quality digital solutions that meet both internal and external business needs. If you're an expert in web development with a strong technical foundation and a passion for creating seamless digital experiences, we want to hear from you. Key Responsibilities Internal Collaboration - Cross-functional Coordination: Work closely with product teams to gather requirements and objectives for website content and conversion goals, collaborating with marketing for copywriting and digital design assets. Lead the website team in executing and launching content across global sites. - Technical Collaboration with IT: Partner with the IT team to integrate product launching flows, product documentations, firmware files, etc. - Site Management & Updates: Regularly evaluate and manage system infrastructure, optimizing the website's load speed, performance, and user experience. Oversee testing and troubleshooting of new features. Ensure smooth data flow within AWS systems. Lead efforts in managing security testing, system stability, website performance, functionality development, and database management. - Sitemap & Resource Management: Collaborate with product and business units to discuss and manage sitemap, propose actionable solutions, and secure resources for ongoing site development and updates. - AI Tools Integration: Identify opportunities to incorporate AI-driven solutions to enhance user experience, content personalization, and site performance. External Collaboration - Global Market Customization: Manage the localization of content and website features for international subsidiaries, ensuring accurate language translation and adherence to regional marketing requirements. - Project Management with External Partners: Coordinate with external agencies and vendors for web development, ensuring projects align with business goals and deadlines. - Drupal System Management: Manage updates and upgrades to the DRUPAL system and related modules in collaboration with external partners, ensuring all changes are seamlessly integrated into live sites.

We are hiring Technical Editor/Writer : - Write Quick Start Guides, User Guides, Product Tutorials, Command Line Interface (CLI) Guides - Create HTML Responsive Help, App Help, JSON Help, AI Help - Give User Interface & Usability feedback If you are : - Good English writing skills - Knowledge of computer networking and products such as DSL/Fiber Modems, WiFi7 Routers, 5G/ LTE Routers, Security Routers, Ethernet Switches, Cloud Management Systems etc. See https://www.zyxel.com/global/en/products - Computer Skills: Windows, Word, Excel; FrameMaker, HTML, XML, Inkscape, GIMP a plus. - 1+ years related work experience in a company, ideally in the networking industry. And you are a: - Detail-oriented (critical) - Good interest in technical topics - Good communication skills with a positive attitude - Diligent and Responsible - Team player that knows how to collaborate with other teams and can also work independently - Willing to accept feedback and strive to improve Welcome to join our expanding team!

1. AP Firmware Testing 2. AP Controller Testing (on premise & cloud) 3. Feature Development Testing 4. App and Software Testing

1. Embedded Linux/ZyNOS system development 2. Device management development 3. Network protocol development (Layer 3 & Layer 2 application development) 4. Cloud network development

1. Strategic Marketing plan Develop strategic marketing plans for a product or product line through market research, competitive analysis, pricing and business planning. 2. Product Feature Road-map Develop new product feature and functionality in partnership with Engineering. 3. Product launch preparation Drive and develop material for multiple product or service launches including press releases, launch materials, customer presentations, videos, Podcasts, and sales training materials. 4. Product Life-Cycle management

Support products: Ethernet Switch, Cloud managed Switch, Cloud-based NMS 1. Pre-sales support for projects and deliver project proposals; 2. Respond to project RFI/ RFP; 3. Feature requirement analysis & define specification; 4. Perform application test according to the customer requirement; 5. Competition analysis; 6. Be able to work on the latest technologies and closely work with the development team to gain the best knowledge. 7. Global view and overseas opportunities

1. L2/L3 switch 測試 2. Cloud 相關App 測試

1. Design / build / maintain large scale cloud system on AWS 2. CI/CD automation 3. Keep monitoring and optimizing the system reliability 4. Improve the on-call experience *Location: Hsinchu HQ(first) or Taipei Office(fine)

Zyxel 成立並推廣自有品牌已32年，在全球中小企業主中的知名度、市占率皆逐年攀升，過去7年多來，我們靠著Nebula團隊的努力不懈，已經成功讓全球超過40萬台設備登上兆勤雲端管理平台-Nebula. 透過Nebula單一平台可以管理的設備多達80幾種，我們引以為傲的是產品線齊全,種類橫跨無線網路基地台、交換器、防火牆和 5G/LTE 行動路由器。 這也幫助我們順利摘下2022年歐洲 MSP 託管服務業者創新獎中的最佳遠端管理與監控品牌獎與美國知名媒體Channel Pro頒發的中小企業全明星獎(新聞連結) 。多項無線網路產品更是在亞馬遜(Amazon)電商平台上蟬聯數周銷售排行前3名。 我們正在尋找喜歡解決客戶問題, 有自我要求,對於新技術有好奇心, 擅於團隊合作以及期待和隊友一起成長的工程師, 如果你身懷一身技術想要幫台灣品牌公司效力，想要看到自己研發的產品可以登上國際舞台，兆勤科技這個有活力並持續創新的團隊將是你職涯的正確選擇! 我們相信提供用戶更好的網路使用體驗是我們最大的成就感來源，加入我們吧! 工作內容 Responsibilities: - In this position, your responsibilities will involve deep diving into comprehending both customer requirements and issues for aligning them with product design. Furthermore, you'll be looking for opportunities to enhance. - Develop the Zyxel Nebula (https://nebula.zyxel.com) cloud management system running on AWS. - Implement the system services that are highly scalable(scale-out) and asynchronous. - Identify customer needs to deliver effective solutions, transforming challenges into opportunities. - Collaborate seamlessly with cross-functional teams to troubleshoot, fix, and improve our existing products. *Attendance at weekly English-based meetings is required *團隊工作地點: 新竹HQ 新竹科學園區工業東九路2號 台北Office 臺北矽谷園區北新路三段223號11樓

1. Develop, test and maintain adaptable and agile cloud applications. 2. Build up and Operate and maintain BI platforms 3. Assemble different data sources. *Location: Hsinchu HQ(first) or Taipei Office(fine)

To lead the product strategy, development, and execution of NaaS (Network-as-a-Sevice) solution and business model within our Nebula cloud networking platform. 1. NaaS Vision & Roadmap: Define and own the NaaS vision, strategy, and roadmap for Nebula’s cloud networking features 2. Technical Leadership: Work closely with engineering teams to provide technical input on architecture, design, and implementation of NaaS solutions. Must be able to delve into the technical details and guide development efforts. 3. Product Lifecycle Management: Oversee the full lifecycle of NaaS cloud networking features, from concept to delivery, ensuring continuous innovation and alignment with market. 4. Customer-Centric Development: Engage with customers to understand their networking challenges and translate feedback into product improvements and innovations. 5. Market & Competitive Analysis: Stay informed of industry trends and competitor activities, using this knowledge to shape the future of Nebula’s cloud networking offerings.

Zyxel致力於建立和推廣自有品牌，在全球中小企業客戶中的品牌認知度和市占率逐年攀升。 我們的雲端服務現在為全球客戶提供服務，管理我們各種平台和服務中超過數百萬台設備。 身為網路解決方案供應商，我們的產品組合包括無線網路基地台、交換器、防火牆和 5G/LTE 行動路由器等，多項無線網路產品更是在亞馬遜(Amazon)電商平台上蟬聯數周銷售排行前3名。 為了支援如此大規模的營運，我們建立了強大的雲端基礎設施和管理系統，為我們的全球用戶處理身份驗證、設備管理和授權。 作為雲端服務的核心，我們的身份認證平台守護著所有兆勤雲端服務的安全存取。 我們正在尋找熱衷於解決複雜的可擴展性挑戰、有很高的自我期望並對新技術充滿好奇的工程師。 如果您擅長團隊合作，期待與同事一起成長，並希望為台灣品牌在全球舞台上留下自己的印記貢獻您的技術專長，兆勤科技充滿活力和創新的團隊是您職業生涯的正確選擇。 加入我們，一起為用戶提供更好的網路使用體驗！ Responsibilities Develop and maintain Zyxel Account authentication system (https://account.zyxel.com) - Implement and manage the authentication service for multiple Zyxel products and services, including Nebula Control Center platform - Implement modern authentication methods including Passkey (FIDO2) support for biometric authentication - Implement passwordless authorization and authentication using FIDO2/WebAuthn standards - Design and maintain Single Sign-On (SSO) solutions across different Zyxel service platforms - Integrate third-party authentication services - Ensure security and scalability of the centralized authentication system - Implement secure session management Design and develop license management system - Build RESTful APIs to provide device information and status - Develop sophisticated license duration calculation logic - Implement automated license renewal and extension mechanisms - Implement real-time license status monitoring System optimization and maintenance - Develop highly scalable (scale-out) system services - Implement asynchronous processing mechanisms - Collaborate with cross-functional teams for troubleshooting and system improvements - Ensure system high availability and data consistency

1. Responsible for e-commerce project to enhance daily operations. 2. Create and maintain clear, concise documentation. 3. Assist with various operation tasks. *每周須能配合至少3個工作天, 職務為半年需求。

- Zyxel Store Service Design, Development and Operation - Survey new technology and evaluate possible solution to fulfill company goal - Software Development in Agile/Scrum Methodology - Writing Design Spec. Documentation - Cross Department communication for Spec. confirmation, Schedule alignment and Issue clarification