Intuitive Surgical Sarl Taiwan Branch_瑞士商直覺股份有限公司台灣分公司

Primary Function of Position: A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain da Vinci® Surgical System in assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills. Roles & Responsibilities: ． Perform all types of scheduled maintenance activities for assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades. ． Troubleshoot, diagnose, and repair da Vinci® Surgical System and associated equipment within specified territory in accordance with procedures and within designated timeframes. ． Coordinate and perform system and hardware delivery and installation. ． Competent in knowledge and implementation of O.R. protocol and HIPAA standards. ． Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes. ． Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, laptops, iPads, and any other company owned or issued assets. ． Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support, provide hospital contacts to other Intuitive teams, etc. ． Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies ． Complete all required training items to include, but not limited to; equipment training for da Vinci® Surgical System in assigned territory, Intuitive Surgical University classes, and professional development courses as required by management ． Maintain all aspects of assigned territory to include, but not limited to; responding to customer needs, establishing a rapport with assigned customer base, supporting customer training and events as required. ． Conduct site visit, verify through visit checklist if the hospital SPD “Sterile Processing Department” fulfill all ISI requirements for I&A reprocessing handling. ． Provide customer with all reprocessing requirements for safe and qualitative reprocessing handling. ． Provide customer training on new I&A release requiring new reprocessing method or directives on new cleaning methods available. ． Support customer I&A complains, conduct failure analysis, provide adequate customer feedback, engage customer training to improve safety and reliability according to Intuitive I&A reprocessing standards. ． Understand and comply with all department and company policies. ． Provide management with a quarterly territory review and assessment. ． Ad hoc tasks assigned by management.

Primary Function of Position Intuitive Surgical is widely considered the most exciting medical device company in the world today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device, the da Vinci® Surgical System, to enhance their surgical precision and greatly improve patient benefits. We have attracted some of the best and brightest on our team and now we are seeking entry level sales candidates to join our organization. The Contingent Clinical Territory Associate will work closely with the Clinical Sales Manager to gain knowledge in all aspects of our business to include technical, clinical, and sales. He or She will train to be a da Vinci® Surgery technical and sales expert across all primary surgical specialties to develop surgical robotics programs in the assigned territory. Contingent Clinical Territory Associate will have the opportunity to support a specific region by maximizing the utilization of installed da Vinci® Surgical Systems by leading product demonstrations/in-services and sales activities. This position is a developmental role and the time commitment includes some weekend work to accommodate surgeon schedules. Roles and Responsibilities • Case Support- Be a resource to the surgical team by providing guidance, insight, and training on the use of the da Vinci® Surgical System • Product Demonstrations/In-Services- Lead all technical in-services for customers to include OR staff, surgeons, etc. • Selling Activities- Contribute to Clinical Sales Manager team quarterly sales goals by helping influence behavior change in customers such as product demonstrations/in- services, OR selling activities, and customer support trainings • Customer Support- Support and or coordinate, under the direction of the local sales management team, regional sales and marketing development events that create system awareness and procedure adoption through product demonstrations/in-services and selling activities • Administrative Duties- Responsibly manage administrative tasks: reporting of sales/procedures, outcomes of sales activities, submission of expense reports, and assigned on-line modules using company required software systems

Primary Function of Position: Intuitive Surgical is widely considered the most exciting medical device company in the world today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device, the da Vinci® Surgical System, to enhance their surgical precision and greatly improve patient benefits. We have attracted some of the best and brightest on our team and now we are seeking entry level sales candidates to join our organization. The Contingent Clinical Territory Associate will work closely with the Clinical Sales Manager to gain knowledge in all aspects of our business to include technical, clinical, and sales. He or She will train to be a da Vinci® Surgery technical and sales expert across all primary surgical specialties to develop surgical robotics programs in the assigned territory. Contingent Clinical Territory Associate will have the opportunity to support a specific region by maximizing the utilization of installed da Vinci® Surgical Systems by leading product demonstrations/in-services and sales activities. This position is a developmental role and the time commitment includes some weekend work to accommodate surgeon schedules. Roles and Responsibilities • Case Support- Be a resource to the surgical team by providing guidance, insight, and training on the use of the da Vinci® Surgical System • Product Demonstrations/In-Services- Lead all technical in-services for customers to include OR staff, surgeons, etc. • Selling Activities- Contribute to Clinical Sales Manager team quarterly sales goals by helping influence behavior change in customers such as product demonstrations/in- services, OR selling activities, and customer support trainings • Customer Support- Support and or coordinate, under the direction of the local sales management team, regional sales and marketing development events that create system awareness and procedure adoption through product demonstrations/in-services and selling activities • Administrative Duties- Responsibly manage administrative tasks: reporting of sales/procedures, outcomes of sales activities, submission of expense reports, and assigned on-line modules using company required software systems