新加坡商洲際亞太酒店私人有限公司台灣分公司

• Support subscriber hotels Sales & Marketing strategies by identifying and providing recommendations in terms of pricing, yield management & forecasting to achieve agreed RevPAR, RGI (if applicable) and Revenue objectives. • Performs weekly review meetings with Hotels and all team • Support subscribers to ensure compliance with all SBRP rules and standard processes. • Manage use of revenue systems on a daily basis in regard to Best flexible rate optimization. Where the RMS system is not installed this includes responsibility for opening or closing GRS. • Understand the market drivers and key competitors for each subscriber hotel and monitor the general competitor activity and pricing. • Once a year, participate in the elaboration of the Strategic Business & Revenue Plan for room revenue; full year room revenue re forecast and following next year budget and provide recommendations in terms of optimal business mix

As Director of Finance and Business Support, you’ll direct hotel financial operations and ensure the security of hotel assets. Reporting on the financial state of hotel you'll also make recommendations to improve hotel profitability. You'll be the first point of contact for all hotel financial and accounting-related issues with owners, auditors (internal and external) and regulatory agencies.  Your day-to-day People •Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers    •Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance  •Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently  •Recommend or initiate any HR elated actions where needed   •Direct the team on how decision-making impacts profits   •Drive a great working environment for teams to thrive – connect departments to create sense of one team   Guest Experience •Help guests - you'll be happy to help if someone needs assistance with a request or complaint   •Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and financial dispute resolution Financial •Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial return   •Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads •Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts  •Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings  •Manage accounts payable to balance cash flow and reputation with suppliers  •Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved  •Maximise cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances  What we need from you •Bachelor's degree / higher education qualification / equivalent in Accounting and Finance   •4-8 years' experience in hotel accounting or audit with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience  •Knowledge of accounting management duties e.g. negotiating hotel space and tenant leases; processing payroll; performing asset management duties; providing business projections, displacement analysis, preparing government reports, filing tax returns etc  •Professional accounting or finance designation or certification preferred.   •Must speak local language(s). Other languages preferred 

As Director of Finance and Business Support, you’ll direct hotel financial operations and ensure the security of hotel assets. Reporting on the financial state of hotel you'll also make recommendations to improve hotel profitability. You'll be the first point of contact for all hotel financial and accounting-related issues with owners, auditors (internal and external) and regulatory agencies.  Your day-to-day People •Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers    •Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance  •Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently  •Recommend or initiate any HR elated actions where needed   •Direct the team on how decision-making impacts profits   •Drive a great working environment for teams to thrive – connect departments to create sense of one team   Guest Experience •Help guests - you'll be happy to help if someone needs assistance with a request or complaint   •Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and financial dispute resolution Financial •Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial return   •Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads •Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts  •Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings  •Manage accounts payable to balance cash flow and reputation with suppliers  •Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved  •Maximise cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances  What we need from you •Bachelor's degree / higher education qualification / equivalent in Accounting and Finance   •4-8 years' experience in hotel accounting or audit with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience  •Knowledge of accounting management duties e.g. negotiating hotel space and tenant leases; processing payroll; performing asset management duties; providing business projections, displacement analysis, preparing government reports, filing tax returns etc  •Professional accounting or finance designation or certification preferred.   •Must speak local language(s). Other languages preferred 

What is the job? As Leader of Human Resources, you'll drive HR and initiatives such as hiring, employment, compensation, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues.  Your day to day People •Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey •Educate and train managers on HR disciplines to foster productivity and enhance performance •Welcome and conduct new team member orientation •Oversee maintenance of accurate and up-to-date personnel files and records for all employees •Ensure hiring standards and applicable laws and regulations are followed •Build great relations with outside contacts •Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies. Financial •Help create and work within the HR budget.   •Monitor staffing and labour standards to manage costs •Mitigate financial risks associated with employee relations issues  •Identify and analyse local compensation and benefits practices to ensure financial competitiveness Guest Experience •Develop creative ways to inspire and motivate team members to provide guests with a unique experience •Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction •Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. Responsible Business •Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community  •Ensure compliance with relevant employment laws and hotel or company policies and procedures •Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes •Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues •In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation  •Other ad-hoc duties – unexpected moments when we have to pull together to get a task done