美商_台灣貿澤電子有限公司

客戶服務助理 (Customer Service Assistant) SCOPE The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software to provide optimal customer experience, and supporting customer service initiatives. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS • Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required. • Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly. • Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed. • Promotes and maintains high standards of quality and service excellence • Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals • Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders. • Effective time management and planning/organizing skills. • Self-motivated and results oriented. • Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments. • Maintains a high level of commitment to achieve goals. • Effective performance independently or as part of a team. • Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. • Supports local Customer Service teams, and provides support for other teams when needed. • Provides Chat support as required, local language plus other required languages. • Regular attendance at work is an essential part of the job. • Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization. • Works well under the pressure of deadlines. • Supports and participates in the company's total quality and customer service expectations. • Trustworthy and maintains confidentiality. • Other duties as assigned. SKILLS & CERTIFICATIONS • Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required. • Fluent reading and writing in English. • Ability to type data for long periods of time. • Proficient typing and math. • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software. • Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen. • Able and willing to use our telephone headsets. • Neat and legible handwriting.