鏈科股份有限公司

About Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide? Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products? Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace? Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)! We’re hiring for an experienced Customer Success Representative. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities - Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate - Provide first level support for all technical and functional queries related website and mobile application - Migrate customers to Alternative Distribution Channels including website and mobile application - Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate - Continuously learn to keep up-to-date with changes and developments to services and procedures - Maintain confidentiality of the company’s customers and data - Adheres to the assigned shift schedule and avoids any late attendance - Keep abreast with the latest changes to any of the company’s procedures and new policies - Handle sudden rush of inquiries, stressful periods, and customer pressure Requirements - Experience in providing customer service support - Proficiency in English - Experience with customer service software like Intercom, Zendesk, or similar - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Should be a team player with an aptitude for customer service - Candidate must be tactful when dealing with clients and must be able to handle confidential information - Ability to work under pressure - Experience in finance industry is a plus Location: Taipei https://goo.gl/maps/vC7WxAurcZVWwCCNA About XREX https://www.xrex.io Culture https://downloads.xrex.io/culture We will proceed your application first if you apply online: http://xrex.breezy.hr/p/2a5299857c44-customer-service-representative

1.為增加身障朋友的就業機會，特開設身心障礙人才履歷專區，歡迎相關人才投遞履歷。 2.此為集中媒合專區，歡迎持身心障礙手冊人才主動投遞，有意應徵者請以104系統投遞履歷，並請在個人履歷上註明「欲從事的職務」，本公司將視個人學經歷媒合職缺，如合適該職務，將主動通知，不合適者不另通知，未收到通知者請勿來電詢問，也請勿重複投遞。 3.本公司目前開放的職缺內容，請參考104上的職缺說明，如有符合身障朋友專長或興趣的工作機會，可主動投遞履歷表應徵，以增加面試機會。 ＊目前開放職缺皆以辦公室工作為主，無須久站。＊

About Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide? Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products? Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace? Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)! We’re hiring for an experienced KYC (Know Your Customer) Specialist . The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities: -Identity Verification: Process applications by reviewing documents and effectively utilizing both vendor and internal tools to conduct KYC procedures. -Compliance and SOP Adherence: Become thoroughly familiar with our internal SOPs and compliance standards, applying them diligently in all tasks. -Suspicious Activity Identification: Identify suspicious users, patterns, and trends that may indicate fraudulent activity. Demonstrate alertness in detecting potential bad actors. -Team Collaboration: Work closely with the KYC team, sharing insights from case findings and contributing to discussions on improving internal processes. Requirements: -Demonstrated interest in blockchain, fintech, AML, and keeping abreast of the latest regulatory policies, showing a strong commitment to customer centricity and service excellence. -Proficiency in English with excellent listening, speaking, reading, and writing skills, coupled with clear and effective communication abilities and a high level of responsibility. -Ability to perform risk assessments with attention to detail, utilizing critical and logical thinking skills to ensure integrity in all actions. -Willingness to work collaboratively in a team, share insights, and contribute to process improvements, emphasizing the importance of customer feedback in enhancing service delivery. Career Growth and Development: At XREX, we believe in nurturing our talent and providing ample opportunities for professional growth and advancement. As a Junior KYC Specialist, you will receive hands-on experience in the fintech and blockchain industries, along with personalized training and mentorship. You'll have the chance to contribute to critical initiatives, enhance your skill set, and advance within the customer success department. We are committed to your career development, offering a path that could lead to roles in senior positions, project management, or even leadership opportunities within our rapidly expanding organization. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

About Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide? Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products? Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace? Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)! We’re hiring for an experienced Senior KYC Specialist. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities -Advanced Verification: Process intricate identity and business verification applications, focusing on cases that exhibit potential risks or require specialized knowledge. -Suspicious Case Handling: Take the lead in analyzing and resolving complex, suspicious cases, applying your advanced understanding of AML regulations and practices. -Internal Consultancy: Serve as a go-to expert for junior staff, providing guidance on challenging cases and contributing to their professional development. -Process Enhancement: Actively participate in reviewing and enhancing KYC-related processes and SOPs, identifying discrepancies and areas for improvement. -Communicate with Regulatory and Law Enforcement Agencies: Handle sensitive requests from law enforcement and regulatory authorities, ensuring compliance and safeguarding user privacy. -Operational Leadership: Play a key role in both the day-to-day operations and strategic planning of the KYC function, aiming to optimize efficiency and effectiveness. Requirements -Proven experience in KYC, KYB, and AML compliance, preferably within the fintech or blockchain sectors. -Possesses exceptional analytical skills, demonstrated by a history of managing complex verification cases and pinpointing fraudulent patterns. Skilled in conducting detailed risk assessments through critical and logical thinking to uphold integrity in all activities. -Experience in leading by example, providing mentorship to junior team members, and fostering a collaborative team environment. -Strong capability in identifying process inefficiencies and implementing strategic improvements. -Familiarity with global compliance regulations, and experience in communicating with regulatory and law enforcement authorities. -Proficient in English with excellent communication skills, capable of effectively interacting with both internal teams and external entities. Career Growth and Development At XREX, we are deeply invested in the career progression of our employees. As a Senior KYC Specialist, you'll have opportunities for continuous learning, personal development, and movement into higher leadership roles within the customer success department. We provide the resources and support for you to excel in your role and shape the future of compliance in the fintech and blockchain landscape. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

About Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide? Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products? Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace? Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)! We’re hiring for an experienced Finance Specialist. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. 【工作內容】 1.銀行對帳、零用金管理等收付款相關作業 2.總帳及帳冊紀錄及憑證登載、核算、保管 3.協助每月結算財務報表，針對異常項目進行風險控管和回報 4.配合會計事務所帳務整理、覆核等相關事宜 5.營稅稅申報作業 6.其他主管交辦事項 【徵求條件】 1.具有兩年以上財會實務工作經驗 2.做事細心及縝密、嚴謹且要求品質及效率 3.熟悉 Google Workspace（Google Sheets、Docs等）及 Microsoft Office Excel 操作 【加分條件】 1.對工作及其相關事物抱有好奇心，接受新創公司會有較多的變化 2.曾有操作或買賣過虛擬貨幣 3.不排斥運用新工具或新科技來完成工作提升效率 4.有良好的組織與溝通能力 5.能主動提出新的方法和自己的觀點，創造合宜的工作環境 6.熟正航總帳系統佳 Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io Culture https://downloads.xrex.io/culture

About Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide? Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products? Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace? Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)! We’re hiring for an experienced Finance Specialist. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. 【工作內容】 1.審核並處理各項費用支付的發票、單據和帳務 2.銀行資金簡易預估和調度 3.會計月結相關作業 4.合併報表及管理報表編制與分析 5.營業稅及所得稅申報及稅務扣繳申報 6.銀行作業及建檔 7.主管交辦事項 【加分條件】 1.對工作及其相關事物抱有好奇心，接受新創公司會有較多的變化 2.曾有操作或買賣過虛擬貨幣 3.不排斥運用新工具或新科技來完成工作提升效率 4.有良好的組織與溝通能力 5.能主動提出新的方法和自己的觀點，創造合宜的工作環境 6.熟正航總帳系統佳 Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io Culture https://downloads.xrex.io/culture

About Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide? Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products? Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace? Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)! We’re hiring for an experienced Personal Assistant. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. About the position The Operations Specialist will work closely with our CEO and Co-Founder, Wayne Huang, to organize and execute complex meetings, speaking engagements, lunches and dinners, media interviews, livestreams, and events. The ideal candidate will thrive in a fast-paced environment, working behind the scenes on the frontiers of the fast-growing and impactful fintech industry. The Operations Specialist will also be working closely with multiple departments to develop and maintain core operational infrastructure at the organization, including for example Slack, Notion, Contacts+, AirTable, LinkedIn, Zoom, Zapier, and Google Suites. The required candidate must have a proven track record indicating an ability to perform under pressure, simultaneously handle multiple tasks, and feel comfortable working in a fast-paced, constantly changing environment. Responsibilities * 負責執行長工作行程規畫安排。 * 協助對內對外溝通協調事宜。 * 根據執行長的需求進行研究並聯繫外部服務提供商 * 與客戶及外部供應商建立關係 * 按要求完成執行長要求的任務 * 協助專案推動、跨部門專案管理及時程控管 * 提供即時和每日更新報告 * 規劃執行長出差行程 Requirements * 3+ years working experience as a Business Operations Manager, Personal Assistant, Executive Assistant, or in a similar role * Good knowledge of operations management * Technically savvy, familiar with productivity tools such as Slack, Google Suites, Trello, Notion, etc * Great communication skills, concise and discreet * Conversational English * Excellent learning ability and has a passion for exploration, research, and analysis * Vault-like ability to maintain confidentiality * Strong work ethic, reliable, punctual, and hones * Flexibility to work weekends and evenings * Highly organized, meticulous, detail-oriented, and thorough * Able to multitask and prioritize well * Able to work independently but takes direction well * Long-term intent * Ambition to build a highly successful career Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

Responsibilities * 負責執行與推廣 XREX Academy 教育專案，按照相關教學材料與內容擔任授課講師 * 負責教授加密貨幣新手關於區塊鏈和加密貨幣的基礎知識，以及投資策略和風險管理等知識 * 協助安排開課時程與學員管理，進行教學負責開發 * 有自主開發新課程與招生能力為佳 * 產品教育：參與教育 XREX 用戶使用本公司推出的金融商品與服務 * 社群管理：負責在 XREX Academy 各個班級的小群回覆學員相關問題 Requirements *具良好溝通協調及團隊協作能力 *對推廣加密貨幣與區塊鏈知識具有熱情和興趣 *可配合教學活動彈性調整工作時間（按照開課時間需求） *工作細心、富有責任感 *曾對外或內部有授課經驗者優先考慮

Job Responsibilities: - Lead corporate communication projects and strategy execution. - Handle external public relations (PR) and internal communication affairs. - Manage and review the team's content output to ensure alignment with company culture and vision. - Assist in the daily operations of the corporate communications department. - Maintain external communication partnerships to expand brand trust and influence. Professional Background: - Over five years of media-related work experience. - A deep understanding of industries such as blockchain, finance, fintech, or emerging technologies (e.g., AI, 5G) is preferred. Professional Skills: - Proficient in both Chinese and English, with strong written and verbal communication skills. - Expert in writing press releases and media communication. Key Traits: - Strong listening and communication skills, with the ability to clearly convey opinions and resolve issues effectively. - Excellent teamwork capabilities, with the ability to collaborate closely with team members to achieve goals. - Skilled in cross-departmental collaboration, able to integrate resources and promote efficient cooperation between departments.

工作內容 - 彙整編輯區塊鏈產業相關資料，獨立撰寫單篇或專題系列文章 - 閱讀並整理具有公信力之英文報告，產出對中文市場具有價值之內容‘ - 傳達公司理念與願景，透過訪談領導層或公司專業同仁，針對特定議題發表觀點與倡議 - 掌握產業與市場脈動，適時規劃相關議題並建立品牌影響力 - 與外部作者合作產出內容 必備條件 - 具有文字工作經驗兩年以上 - 流暢且專業的中文寫作能力 - 英文內容理解與閱讀能力 - 善於傾聽與採訪，具備良好的溝通能力 - 善於釐清複雜概念與整理數據，將其發展成邏輯清晰、架構明確且具有說服力的論述。議題多為：產業脈動、產品與服務推廣、資安、洗錢防制與反詐騙等等。 - 對新興科技與區塊鏈應用感興趣，樂於吸收新知並持續學習 - 相信長期倡議與溝通產生建立的正面影響力與品牌價值 - 對市場與產業變化感興趣，並樂於挖掘其背後的因果 - 可以獨立作業，也能和不同部門協作一起完成目標 - 請附上相關作品集連結

1. Manage legal efforts in response to contentious inquiries, including managing pre-litigious and regulatory matters, encountered by the company and internal stakeholders. 2. Communicate with external counsel and negotiate with the opposition. 3. Provide proactive, in-depth, commercially sensible legal advice to all stakeholders and write formal legal opinions. 4. Take charge of the analysis of the legality of financial products. 5. Support in developing and implementing legal strategy to reduce the risk of disputes while balancing against the organization's overall business strategy. 6. Assist in negotiating contracts for different business lines in the ecosystem, and support in various risk management projects. 7. Be responsible for drafting and reviewing court, arbitration documents, liaison and settlement agreements. 8. Partner with cross-functional and regional teams and provide support on legal matters of varying complexity, sensitivity, and tangibility. 9. Take prudent risks within the context of the overall business, and advise and implement solutions to address issues identified. 10. Provide administrative support to manage corporate documents and other documentation. 11. General overall support to the legal team.