inline_樂排股份有限公司

Inline helps tens of thousands of people working in restaurants around APAC serve well over 100M customers, and to serve 1 billion+ people we need some more design help - that's where you come in. We create and sell productivity software for busy restaurant and retail staff, managers, owners, brand managers, and enterprise teams. In a rapidly changing environment, inline is giving restaurants and retailers control of their future, by helping these merchants achieve higher operating margins. We are looking for a skilled Software UX Designer, who will be responsible for designing new features to connect our customers to product value and improve the user experience for current propositions, as well as generating insights to improve our product. This is a fast-paced team with ambitious goals, and your creations will be used daily by tens of thousands of people working in retail shops across APAC. Because we focus on giving tools to merchants for them to own, manage, and grow their relationships with consumers, consumers see a very small part of the software we create. A typical consumer might use a popular app for 20 minutes per day, each of our business customers uses inline apps for 70+ hours each week. About The Role: ● Working language: English ● Location: Taipei HQ ● Full-time, on-site ● Relocation and visa sponsorship available Role Details: ● Inline is looking for a person who is passionate about data-rich experiences, working on emerging products, and leading core product growth opportunities. You will work closely with our customer service, product managers and engineering teams to understand our restaurants' needs. ● We’re looking for a person who possesses solid experience in designing a product from scratch, and make it deliverable to markets across countries to accommodate different cultures and user behaviors. ● This role will report to the co-CEO, as a key person on the design team in Taiwan. You must be self-motivated, full of enthusiasm, a desire to learn and have a fine eye for detail. ● You know that your design should always achieve TWO things: support a user in completing a task AND support the business in achieving a goal. ● You’ll collaborate with designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, prototypes, and flow charts among others. Day-to-day Responsibilities: ● Rapidly produce multiple solutions, from sketches, wireframes, and user flows to high-fidelity mockups and prototypes, depending on the level of detail needed to present and communicate proposed solutions and interaction flows that will resonate with our target audience. ● Validate your design explorations with data and real feedback from restaurants, be it qualitative, quantitative, or both. Filter out the noise from feedback and make good use of the valuable feedback to iterate the product. ● Maintain and evolve a scalable design system. ● Present your work to various stakeholders, explaining your creative process and how your final design aligns with the product goals. ● Provide specs, interactive prototypes, and design requirements to developers. ● Regularly engage with restaurants to develop a thorough understanding of their needs and pain points, making frequent visits to restaurants to observe and participate in the staff workflows to inform your design insights.

你不需要有什麼傳奇履歷 只需要對創作與美食有無限熱忱！ inline (樂排股份有限公司)成立於 2015 年,提供餐廳經營者全方位的客戶管理系統。在日本、澳洲、泰國、馬來西亞、新家坡、香港和台灣,每年有超過 10,000 家餐廳使用 inline 服務顧客及經營客戶關係。 我們正在尋找一位對影像企劃、影片拍攝、以及經營社群充滿熱情的創作者。如果你熱愛美食、擅長用鏡頭講故事，而且喜歡分享，那這個職缺絕對是為你量身定做的！ 如果你熱衷於社群媒體創作、希望在美食與內容行銷領域發光發熱，那就趕快來聊聊吧。 工作內容 拍攝與剪輯： 不論你是擅長製作簡潔明快的懶人包影片，還是特效滿點的開箱達人，我們都歡迎 影像與創作： 用影像和文字，透過社群媒體傳遞你的觀點和故事。 企劃與執行： 協助行銷專案發想與執行，讓你的創作推動品牌成長。 記錄精彩瞬間： 你不只會有機會到記者會現場拍攝料理、專訪餐飲界的天王天后，還能探索那些不對外開放的餐廳後花園、隱藏在菜市場裡的深夜法國料理....等，一探不為人知的美食秘境！ 發想與實現： 從具爆紅潛力的影像內容，到深度專業的議題專案，舞台幫你準備好了！ 還有想做的？沒問題，歡迎面試時告訴我們！ 我們希望你: 1. 擅長用短影片和社群內容，結合你的創意來傳遞品牌故事。 2. 是社群網路的重度使用者。如果你對藝術、旅行、設計、時尚、運動等有研究，那會更棒！ 3. 渴望不斷成長並挑戰自己。我們會給你足夠的自由和資源，和你一起進步！ 4. 發想並執行你的影像專案。不管是極度商業，還是深度專業，我們都歡迎。

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Sydney, Melbourne, Brisbane, Perth, Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Bangkok, and the cities in APAC. For people with solid professional skills and talents, who are highly motivated to expand their career and grow in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace. We’re looking for a self-motivated marketing specialist who has proven experience in leading e-commerce companies with successful records of performance marketing, especially in digital ads. In this role, you will have the opportunity to strategize, develop, and manage digital campaigns across various platforms, optimizing user engagement and brand visibility. We are a fast-paced, results-driven team—if you're a problem solver with great project management and communication skills, we’d love to hear from you! 【 What You Will Do 】 ▮ Digital Marketing & Paid Advertising – Plan, execute, and optimize digital media campaigns across platforms such as Google Ads, Meta Ads, Google Analytics 4, and LINE LAP to drive business growth. ▮ Data Monitoring & Performance Optimization – Track and analyze key performance indicators (KPIs) across marketing channels and campaigns, identifying opportunities for improvement. ▮ Market Trends & Innovation – Stay ahead of industry trends, product innovations, and emerging technologies to explore new marketing opportunities and strategies. ▮ Customer Insights & Communication – Engage with customers, understand their needs, and provide insights-driven marketing solutions. ▮ Content & Brand Promotion – Develop and manage multi-channel marketing strategies through SEO, blogs, social media, affiliate programs, short videos, influencer collaborations, and more to enhance brand presence. ▮ Project Management & Cross-Functional Collaboration – Manage timelines, oversee execution, and coordinate with internal teams and external partners to ensure successful marketing deliverables. 【 Requirements & Personal Traits 】 ▮ 3+ years of digital marketing experience,particularly in Google Ads, Meta Ads. ▮ Proficiency in Google Analytics 4 (GA4) and digital marketing analytics, with strong analytical and quantitative skills, as well as solid knowledge of Excel for data-driven decision-making. ▮ Strong sense of responsibility, able to work and thrive in a dynamic startup environment where you derive priorities, requirements, and goals from the company context. ▮ Strong project management skills, with the ability to multitask and manage multiple stakeholders. ▮ Creative thinker who's able to tackle business problems and communicate solutions to cross-functional teams. ▮ A proactive problem solver who can identify market opportunities and develop actionable marketing strategies. ▮ Fluency in both English and Chinese is a plus. 【工作內容 | What You Will Do】 ▮ 數位行銷與廣告投放：精通數位媒體操作，包括但不限於 Google Ads、Meta Ads、Google Analytics 4、LINE LAP 等，並能執行並優化行銷活動。 ▮ 數據監控與優化：追蹤行銷渠道及活動的關鍵績效指標 (KPIs)，進行分析並提出具體優化策略與解決方案。 ▮ 市場趨勢與創新應用：對市場趨勢、產品新知及產業變化保持高度敏感，樂於嘗試新工具與策略，發掘創新行銷機會。 ▮ 客戶提案需求分析與回應：具備良好的溝通能力，能夠即時理解客戶需求並提出行銷策略與執行方案。 ▮ 專案管理與跨部門協作：掌握專案時程，負責推進行銷計畫並檢核成果，並與內部團隊及外部夥伴協作，確保行銷內容與執行符合商業目標。 我們希望你具備 | What We Are Looking For ✔ 具備 3 年以上 數位行銷經驗，熟悉 Google Ads、Meta Ads、LINE LAP 行銷投放。 ✔ 熟悉數據分析工具，如 Google Analytics 4 (GA4)、Mixpanel，並能基於數據制定行銷策略。 ✔ 具備 創新思維，對新技術、數據驅動決策及數位行銷趨勢有強烈興趣。 ✔ 具備 良好的專案管理與溝通能力，能與跨部門團隊及外部夥伴高效協作。 ✔ 能獨立思考並主動發掘市場機會，提出可行的行銷解決方案。 ✔ 具備流暢的中英文溝通能力者優先考慮

We are seeking a Restaurant Integration Solutions Manager to serve as the primary technical liaison between our Enterprise Sales, Customer Success teams, and restaurant clients. This role will be responsible for understanding restaurant partners' POS, CRM, and App integration needs, translating business requirements into technical solutions, and ensuring smooth communication between internal engineering teams and external stakeholders. Additionally, this role will proactively follow up on integration progress, manage expectations, and provide technical account management to ensure customer satisfaction. Key Responsibilities: Technical Consultation: Act as the main point of contact for restaurant clients, helping them understand system integration requirements and technical feasibility. Solution Design & Implementation: Work closely with engineering teams to develop and implement integration solutions for POS, CRM, and other restaurant software. Project Coordination: Track integration project timelines, manage priorities, and provide updates to stakeholders (both internal and external). Customer Success Support: Assist CSMs in troubleshooting and resolving integration-related issues to ensure seamless customer experiences. Cross-Functional Collaboration: Bridge communication between sales, engineering, and customer success teams to align technical capabilities with business needs. Proactive Follow-ups: Regularly check in on integration progress, provide status reports, and address any roadblocks. Documentation & Training: Create integration guides, FAQs, and training materials to support internal teams and clients.

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace. We're looking for an aggressive, high-energy, and result-driven customer success manager, who enjoys challenges and growth in a fast-moving environment. As a customer success manager, you will work closely with restaurant partners, the customer support team, and revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients. If this sounds like you – read on! [What You Will Do]: -Maintain regular communication with partner restaurants (Mid-Market restaurants, hotels, and well-known restaurants). Activate a set of services (TMS, food ordering, key integration partnerships rollout, and other add-ons) to drive revenue growth. -Meet or exceed goals for account retention, satisfaction, and adaptation. -Develop churn indicators, plan and execute a rescue strategy, and revamp the account care flow. -Build, enhance, and execute long-term client relationships and communications at the C-level with key executives, key decision-makers, and influencers. -Increase net ARR incrementally in the dedicated cohorts. -Act as a trusted advisor to senior executives within the client’s organization. -Achieve various strategic or sales targets each quarter, with bonuses calculated separately. [Preferred Experience & Personal Traits:] -3+ years of proven experience in B2B sales, account management, strategy, operations, and startup or related experience. -Experience in the F&B and SAAS industries is a big plus. -Creative mindset that enjoys experimentation and is willing to take bold bets despite the risk of failure. -Project manager who can create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way. -Data-driven approach to decision-making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking. -Great collaborator who proactively partners across teams while holding them accountable for business results. -Strong communication skills; ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers. -Strong Excel and data management skills. -Self-motivated, works independently, and possesses strong organization and time management skills. -A "driver" personality - biased toward action and master disambiguator/simplifier - constantly pushing toward clarity and execution.

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace. We're looking for an aggressive, high-energy, and result-driven customer success manager, who enjoys challenges and growth in a fast-moving environment. As a customer success manager, you will work closely with restaurant partners, the customer support team, and revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients. If this sounds like you – read on! 【What You Will DO】： • Regular communication with partner restaurants （Enterprise and key accounts）. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other add-ons) to revenue growth • Meet or exceed goals for account retention, satisfaction, and adaption • Develop churn indicators, plan and execute rescue strategy, and revamp account care flow • Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers and influencers • Increase net ARR incremental in the dedicated cohorts • Act as a trusted advisor to senior executives within the client’s organization • Achieve different strategic or sales targets each quarter, with bonuses calculated separately 【Preferred Experience & Personal Traits】： • 2+ years of proven experience in B2B sales, account management, strategy, operations, and startup or related experience • F&B industry experience is a big plus • Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure • Project manager who can create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way • Data-driven approach to decision making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking • Great collaborator and someone who proactively partners across teams while holding them accountable for business results • Strong communication skills; ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers • Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking • Strong Excel and data management skills • Self-motivated, works independently and possess strong organization and time management skills • A "driver" personality - bias toward action and master disambiguator/simplifier - constantly pushing toward clarity and execution

工作內容： 1. 文書處理 • 精確執行合約歸檔流程 • 文檔管理確保客戶資料訊息準確性 • 定期進行數據/報表等表單更新維護 2. 活動支援及其他行政事項協助 • 協助籌備客戶活動，如圓桌會議、專業工作坊和聯名特別活動 • 提供緊急的後勤支援（寄件、等行政工作） 3. 客戶問題基本溝通以及解決 • 能夠即時為客戶提供基本系統知識說明 • 協助系統設定如：批量設定、前台菜單更新、新帳號設定 • 即時協助客戶系統設定及調整 ## 理想候選人資質 • 具備1-2年SaaS行業或助理相關工作經驗為優先 • 對餐飲業有興趣者優先 • 具備良好細心、溝通能力 • 熟練使用google Office套件，特別是Excel和PowerPoint • 基本的設計技能，熟悉Canva或Adobe Creative Suite等工具加分。 • 對新技術有濃厚興趣，學習能力強 • 具有團隊協作精神，能在快節奏的環境中保持積極態度 ┃Documentation Skills • Execute contract filing processes with precision. • Manage documents to ensure the accuracy of client information. • Regularly update and maintain data/reports and other forms. ┃Event Support and Other Administrative Assistance • Assist in organizing client events such as roundtables, professional workshops, and co-branded special events. • Provide urgent logistical support (shipping, administrative tasks, etc.). ┃Basic Client Communication and Issue Resolution • Provide clients with real-time explanations of basic system knowledge. • Assist with system configurations such as bulk settings, frontend menu updates, and new account setups. • Offer immediate assistance with client system settings and adjustments. [Plus] • 1-2 years of experience in the SaaS industry or in an assistant role preferred. • Interest in the food and beverage industry is a plus. • Strong attention to detail and communication skills. • Proficiency in Google Office Suite, especially Excel and PowerPoint. • Basic design skills, familiarity with tools like Canva or Adobe Creative Suite is a plus. • Passion for new technologies with a strong ability to learn. • Team player with a positive attitude, able to thrive in a fast-paced environment.

We’re looking to add the business development to the team, who enjoys accepting the challenges, hits the targets, and explores the differences and opportunities with leading F&B , and the enterprises in the market. Providing and making the magics for customers and the business partners. 我們正在找尋 Business Development 加入到我們的團隊中，Business Development 的特質需要享受在勇於接受挑戰，對於目標會勇往直前，幫助餐飲集團和inline 在市場中探索很多合作機會和擁抱各個企業不同點並想出合作可能的角色。 【工作內容】 - 業務拓展、市場陌生開發 。 - 進行客戶端產品介紹、協助客戶系統導入並提供後續服務 。 - 售後客服、顧客關係維繫。 【職務需求】 - 至少有一年(含)以上在銷售、業務開發、品牌拓展的工作經驗，在餐飲業、電商系統、TMS訂候位系統、POS系統等企業任職尤佳。 - 你是個問題解決專家，高度自主管理且高度自我導向，願意竭盡所能在對的事情，能夠傾聽並識別潛在客戶的需求。 - 必須具備處理多個任務和專案的能力。 - 致力於快速展示產品價值並與客戶進行相應溝通，注重客戶需求等細節。 - 利用準確的數據輸入和銷售報告管理客戶關係管理。 - 能夠滿足公司訂定的月度和季度目標。 - 能夠獨立作業並和公司其他團隊共同建構出問題解決方案，定期且主動追蹤客戶可能會遇到的問題。 - 擁有軟體且科技產業廣度的視野。 - 擁有良好的人際關係溝通及接觸技巧，並能夠獨立作業。 【其他條件】 - 需自備機車或是汽車為代步交通工具。 - 具業務經驗或曾任職於新創團隊。 - 具餐飲相關經驗或對餐飲產業有興趣。 - 負責開發區域：嘉義/台南/高雄/屏東。 【上班地點】 高雄市、台南市(南區業務)

我們正在找尋 Business Development 加入到我們的團隊中，Business Development 的特質需要享受在勇於接受挑戰，對於目標會勇往直前，幫助餐飲集團和inline 在市場中探索很多合作機會和擁抱各個企業不同點並想出合作可能的角色。 We’re looking to add the business development to the team, who enjoys accepting the challenges, hits the targets, and explores the differences and opportunities with leading F&B , and the enterprises in the market. Providing and making the magics for customers and the business partners. 【工作內容】 - 業務拓展、市場陌生開發 。  - 進行客戶端產品介紹、協助客戶系統導入並提供後續服務 。  - 售後客服、顧客關係維繫。  【職務需求】 - 至少有二年在銷售、業務開發、品牌拓展的工作經驗，在餐飲業、電商系統、TMS訂候位系統、POS系統等企業任職尤佳。 - 你是個問題解決專家，高度自主管理且高度自我導向，願意竭盡所能在對的事情，能夠傾聽並識別潛在客戶的需求 - 必須具備管理多個任務和專案的能力。 - 致力於快速展示產品價值並與客戶進行相應溝通，注重細節 - 利用準確的數據輸入和銷售報告管理客戶關係管理。 - 能夠滿足公司訂定的月度和季度目標 - 能夠獨自產出並和其他團隊共同建構出問題解決方案，定期且主動追蹤客戶可能會遇到的問題 - 擁有軟體且科技產業廣度的視野 - 擁有良好的人際關係技巧，並能夠獨立作業。 【其他條件】 - 擁有機車或機車的代步交通工具 - 具業務經驗或曾任職於新創團隊 - 具餐飲相關經驗或對餐飲產業有興趣

inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. We are looking for passionate and sales professionals to join our team and help us expand in the Taiwan market. As a part of the sales team, you will be involved in building relationships with new clients, exploring business opportunities, and tackling challenges in a fast-paced environment. 【Key Responsibilities 】: ● Identify and develop new clients, explore for new growth opportunities, and drive sales growth to close deals. ● Present products, assist clients with system implementation, and ensure successful project closure with follow-up services. ● Resolve client inquiries and issues promptly, ensuring efficient communication and support. ● Research and analyze market trends to identify opportunities and challenges, gather feedback from clients and share insights with the product and marketing teams. ● Meet or exceed sales targets and KPIs (Key Performance Indicators). 【 Preferred Experience & Personal Traits 】： ● 2+ years of experience in business development or brand expansion , experience in retail, restaurant, retail, reservation/POS systems, or SaaS industries preferred. ● Confident in approaching new clients and open to challenges. ● Excellent communication and interpersonal skills. ● Self-motivated, works independently, analytical thinking, time management skills and familiarity with CRM systems or office software (e.g., Google Workspace) for the management of the new proposal. ● English communication skills are a plus. 【 Preferred Qualifications 】： ● A motorcycle license or other means of transportation (preferred) ● F&B industry experience is a big plus Inline 是一家致力於提升餐廳效率的軟體創業公司，為餐廳提供全方位整合的解決方案，包含餐廳座位管理與安排及餐點預訂系統。客戶涵蓋數千家餐廳，包括領先的連鎖品牌、米其林星級餐廳、購物中心以及中小型實體餐廳。我們也與食品科技平台、社交應用和各類媒體服務合作，幫助餐廳客戶提高曝光率並拓展業務。目前團隊正在積極開拓更多全球機會，並已進駐東京、大阪、香港、台灣、吉隆坡、溫哥華、墨爾本、悉尼等城市，並計劃進一步拓展至美國的主要城市。 我們正在招募熱情洋溢的銷售人員加入團隊，幫助我們深耕台灣市場，並可以在開發過程中共同面對挑戰，探索更多的合作機會。如果你富有動力、渴望挑戰、並且願意在快速的環境中學習和成長，我們將誠摯歡迎你一起加入。 【 工作內容 】 • 開拓新客戶、市場陌生開發 。 • 產品介紹、協助客戶系統導入結案並提供後續服務 。 • 售後顧客關係維繫及解決客戶問題。 • 市場、競業訊息分析及收集。 • 達成銷售目標。 【 職務需求 】 • 至少有二年業務開發、品牌拓展經驗，具餐飲、百貨零售、訂候位/POS系統或 SaaS 行業經驗者更佳。 • 陌生開發能力：勇於挑戰，熱衷接觸新客戶。 • 溝通談判能力：能自信表達，善於傾聽跟說服客戶達成合作。 • 高度自主我管理能力：利用數據、銷售報告管理客戶關係 ; 可獨立作業並有效管理個人時間及進度分配，以達成月度和季度。 • 優良的數據分析及簡報能力：善用 Google Workspace 工具，以利高效製作提案或依據數據提供解決方案。 • 積極的工作態度：包含主動積極、抗壓性強、以及熱愛市場資訊收集、團隊合作及分享。 • 語言優勢：具備基本英文溝通能力者加分。 【 其他條件 】 • 具有機車駕照或其他代步交通工具（加分） • 具餐飲相關經驗或對餐飲產業有興趣

Company Overview: Inline Apps is a dynamic software startup focussing on maximizing restaurant efficiency and managing tables and reservations. Our extensive network includes thousands of restaurants, ranging from leading chain brands to Michelin-starred establishments, bustling brick-and-mortar venues, and popular shopping malls. We collaborate with food-tech platforms, social apps, and various media services to enhance exposure and drive business growth for our restaurant partners. As a forward-thinking team, we’re actively exploring global opportunities in key cities such as Taiwan, Singapore, Hong Kong, Taiwan, Kuala Lumpur, Tokyo, Vancouver, Melbourne, and Sydney, If you’re passionate about professional growth, thrive in a fast-paced environment, and want to contribute to our exciting journey, we invite you to join us in shaping the next chapter of Inline Apps. We are looking for a motivated, passionate, detail-oriented, and customer-focused individual to join our team as an Onboarding Specialist. 公司概況： Inline Apps 是一家充滿活力的軟體創新公司，致力於提升餐廳運營效率，專業管理桌位和預訂。我們的客戶遍及數千家餐廳，從知名連鎖品牌到米其林星級餐廳、繁忙的實體店鋪以及熱門購物中心。我們與餐飲科技平台、社群軟體和多種媒體服務密切合作，以提升曝光率並推動我們餐廳合作夥伴的業務增長。作為一支具前瞻性思維的團隊，我們正積極開拓台灣、新加坡、香港、吉隆坡、東京、溫哥華、墨爾本和雪梨等主要城市的全球市場。我們誠心邀請您加入我們，共同開創 Inline Apps 的嶄新篇章。 我們正在尋找一位積極進取、充滿熱情、注重細節且以客戶為中心的人才，加入我們團隊擔任系統導入專員。 Responsibilities: ● Assist new restaurants with system onboarding, including account setup, and configuration ● Provide system operation training to restaurant staff (Online or On-site), ensuring they are familiar with all system functions ● Address and resolve any issues restaurants encounter while using the system ● Write and update user guides and system translations ● Collaborate with the technical support team to provide feedback and improve system features ● Continuously follow up with newly onboarded restaurants to ensure smooth operation ● Assist the sales team with related tasks to ensure a seamless onboarding process ● Assist with partnership integration 工作內容： ● 協助新餐廳進行系統導入，包括帳號設定與系統配置 ● 提供餐廳人員系統操作教育訓練（線上或實體教學），確保他們熟悉所有系統功能 ● 解決餐廳在使用系統過程中遇到的問題 ● 撰寫與更新中英文系統教學手冊與系統翻譯 ● 與技術客服團隊合作，提供系統回饋並幫助系統功能優化 ● 持續跟進新餐廳導入系統後使用狀況，確保餐廳系統使用順暢 ● 協助業務團隊完成相關任務，確保系統導入過程順利 ● 協助合作夥伴串接管理 Requirements: ● Language: proficient in Chinese, and English ● Strong communication and interpersonal skills, with the ability to build good relationships with restaurant managers and staff ● Quick learner with the ability to understand new systems rapidly ● Experience in the hospitality industry or a related field is preferred ● Experience in training or customer support is a plus ● Proficient in using Google Workspace ● Problem-solving skills and patience 條件： ● 語言能力： 中文-精通/英文-精通 ● 良好的溝通和人際互動能力，能夠與餐廳經理和員工建立良好關係 ● 學習能力強，能夠快速理解系統操作 ● 具有餐旅業或相關領域經驗者優先 ● 具有系統導入或客戶服務經驗者優先 ● 熟練使用 Google Workspace ● 具有解決問題的能力和耐心

【 工作內容 Key Responsibilities 】 ▮ 協助新簽約客戶系統上架事宜（包含帳號設定、平板系統設定、菜單上架與編輯） ▮ 維護新簽約客戶上線後追蹤表單 ▮ 客戶問題基本溝通 ▮ 撰寫與更新系統教學手冊 ▮ 其他行政事項協助 【 工作要求 Requirements 】 ▮ 對餐飲業有興趣者優先 ▮ 語言能力: 中文-精通/英文-良好 (inline 的同事來自世界各地，你需要和海外同事一起共事、溝通) ▮ 具備良好細心、溝通能力 ▮ 熟練使用Google Workspace，特別是Google Sheet和Slide ▮ 對新技術有濃厚興趣，學習能力強 ▮ 具有團隊協作精神，能在快節奏的環境中保持積極態度 【Job Description - Key Responsibilities】 ▮ Assist new clients with system onboarding, including account setup, tablet system configuration, and menu creation and editing. ▮ Maintain tracking forms for new clients post-onboarding. ▮ Handle basic client inquiries and communication. ▮ Draft and update system training manuals. ▮ Provide assistance with other administrative tasks as needed. 【Job Requirements - Requirements】 ▮ Interest in the F&B (Food and Beverage) industry is a plus. ▮ Language proficiency: Mandarin - Fluent / English - Proficient (inline colleagues come from all over the world, and you'll need to work and communicate with international teammates). ▮ Strong attention to detail and excellent communication skills. ▮ Proficiency in Google Workspace, especially Google Sheets and Slides. ▮ A strong passion for new technology and quick learning abilities. ▮ A team player with the ability to stay positive in a fast-paced environment.

【 工作內容 】 ▮執行主管交辦事項。 ▮接待客戶，協助處理訪客接待相關事宜。 ▮協助國際文書聯繫，處理英文書信及溝通文件。 ▮協助處理國際包裹的寄送與收發。 ▮重大節日送禮的採購與寄送安排。 【工作要求】 ▮具備高效的工作效率，能妥善管理時間與優先順序。 ▮能在高壓環境中處理多項任務，具備靈活應變能力。 ▮英文能力佳，能流利溝通及撰寫文件。 ▮熟悉Microsoft Office（如Word、Excel、PowerPoint）等基本軟體操作。 ▮具備良好的溝通能力，能與內部團隊及外部客戶保持良好協作。 【加分條件】 ▮有秘書或助理相關工作經驗者優先考慮。 ▮具備細心與責任感，能在細節處發揮影響力。 【 Job Responsibilities】 ▮ Execute tasks assigned by the supervisor with efficiency and accuracy. ▮ Welcome and assist clients, managing visitor reception with a professional demeanor. ▮ Handle international correspondence, including drafting and responding to English emails and other communication documents. ▮ Manage the shipping and receiving of international packages, ensuring smooth and accurate logistics. ▮ Organize and coordinate holiday gift procurement and delivery to ensure timely and successful execution. 【Job Requirements】 ▮ Demonstrates high efficiency and excellent time management skills. ▮ Ability to multitask and thrive in high-pressure environments. ▮ Proficient in English, capable of fluent communication and composing formal documents. ▮ Familiarity with Microsoft Office tools (e.g., Word, Excel, PowerPoint). Strong communication skills for effective collaboration with internal teams and external clients. 【Preferred Qualifications】 ▮ Previous experience as a secretary or executive assistant is a plus. ▮ Detail-oriented and responsible, with a strong focus on precision and follow-through.

【工作內容】 ▮ 為 CSM 團隊整理和管理合約檔案，開發自動化歸檔系統以優化檔案管理流程。 ▮ 在內部表單中記錄客戶資訊，確保跨部門文件數據的一致性與準確性。 ▮ 維護並定期更新表單，定期檢查所有自動化表單的準確性。 ▮ 協助 key in 及整理公司內部既有合約 ▮ 完成所有合約掃描、分類、歸檔流程 ▮ 完成主管指派的其他任務。 【工作技能】 ▮ 技術能力：熟練使用 google Office 套件，特別是 Excel。 ▮ 解決問題：擅長解決問題，專注於流程優化及提升營運效率。 ▮ 細心度：注重細節，具備高度數字敏感度。 ▮ 工作時間：每週至少 30 小時，實習期間至少 6 個月。 ▮ 工作態度：自律能獨立作業能獨立作業，具備良好的優先順序判斷能力。 【What you'll do】 ▮ Organize and manage contract files for the CSM team, developing an automated archiving system to streamline file management. ▮ Record client information in internal forms, ensuring data consistency and accuracy across cross-functional documentation. ▮ Maintain and periodically update forms, regularly verifying the accuracy of all automated forms. ▮ Assist with data entry and organization of existing company contracts. ▮ Complete all processes related to contract scanning, categorization, and archiving. ▮ Complete additional tasks as assigned by supervisors. 【Basic Qualifications】 ▮ Technical Skills: Advanced proficiency in Excel (complex formulas, pivot tables). ▮ Problem-Solving: Skilled in problem-solving with a focus on process improvement and operational efficiency. ▮ Attention to Detail: Detail-oriented, with strong numerical sensitivity. ▮ Availability: Able to commit to 30 hours per week and a minimum 6-month engagement. ▮ Work Ethic: Self-motivated, capable of working independently, and has a strong sense of priority.

inline 是專注於改善餐廳工作效率與服務品質的 SAAS 新創公司，全台知名連鎖餐廳、大型百貨、與美食入口平台都選擇 inline 成為營運及擴展業務最重要的合作伙伴。inline 的急速成長來自於新創團隊獨有的創意、彈性、與追求帶給客戶方便簡單的核心價值！ 希望你細心、具有良好的溝通、專案管理的能力及主動積極的態度，能不斷優化工作的流程同時也能積極達成主管及公司交付的專案、任務。 【 工作內容 What You Will Do 】 ▮ 能夠獨立工作並作為 QA 團隊的一員。 Work independently and as a team member. ▮ 與多個職務角色合作，提供高品質和可靠的產品。 Collaborate with multiple stakeholders to deliver high-quality and reliability products. ▮ 與QA團隊的QA工程師合作，測試inline應用和服務。 Cooperate with QA Engineers in QA team to test inline App and services ▮ 執行分配給您的測試計劃中的測試案例。 Execute test cases based on the test plan that you are assigned to. ▮ 負責功能釋出測試和用戶流程端對端測試。 Take charge of functional release testing and user flow end-to-end testing. ▮ 深入創建測試案例，執行測試案例，找出產品問題。 Dive deep into create test cases, executing test cases, troubleshooting product issue. ▮ 調查產品問題和發布錯誤，並協助進行根本原因分析。 Investigate product issues & release bugs and help with root cause analysis. 【 經歷要求 Requirements 】 ▮ 語言能力: 中文-精通/英文-良好 (inline 的同事來自世界各地，你需要和海外同事一起共事、溝通) Language Skills: Proficient in Chinese/Good in English (colleagues at Inline come from around the world, you need to work and communicate with overseas colleagues) ▮ 熟悉 iOS 裝置與應用 Familiar with iOS devices and applications ▮ 擁有時間管理及組織架構能力，能夠根據不同的任務安排優先順序 Possess time management and organizational skills, able to prioritize tasks based on their importance ▮ 願意和公司一起成長、和新創團隊的同仁達成目標 Willing to grow with the company and achieve goals with startup team members ▮ 一週上班時間至少20hr以上（每週三天以上) Minimum work hours per week: at least 20 hours (more than three days per week)

We Welcome Applications from Individuals with Disabilities We encourage you to proactively submit your resume. Please indicate your desired position clearly in your resume. For information on our current openings, kindly refer to the job descriptions listed on 104. Inline will review all applications and consider each candidate based on their qualifications and relevant experience. If your background aligns with a suitable opening, we will reach out to you directly. If there is no immediate match, we may not be able to respond individually. We kindly ask applicants not to submit multiple applications or call for updates. Thank you for your understanding and interest in joining Inline. 我們歡迎並鼓勵持有身心障礙手冊的朋友主動提供履歷資料。 請參閱本公司所公告的職缺說明，以瞭解目前開放的工作機會，有意應徵者請投遞履歷，並在個人履歷上「註明欲從事的職務」。 本公司將根據您的經歷與職缺需求進行媒合。如有適合的職位，我們將主動與您聯繫。「若目前尚無合適職缺，則不另行通知，敬請見諒。為避免重複資料，煩請勿多次投遞或來電詢問」，感謝您的理解與配合。