Klook客路_客遊天下旅行社有限公司

What you’ll do? - Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical. - Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals. - Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc - Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels - Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What You’ll Do: Drive system automation by collaborating across teams to enhance operational system efficiency and improve execution effectiveness. Manage the execution and process optimization of marketing team’s online campaigns, including but not limited to: promo code setup, performance analysis, campaign page setup, partner reporting needs, and homepage slot allocation. Plan and develop SOPs, integrating cross-team collaboration requirements to effectively allocate resources for optimal efficiency. Lead or support additional projects aimed at improving the team’s operational efficiency. What You’ll Need: 1-3 years of experience in marketing execution or operations. Strong attention to detail and excellent cross-team communication skills. Logical thinking, with the ability to streamline tasks through SOPs and improve operational effectiveness. High change to convert as full-time after 6months contract

在Klook，我們創造歡樂的時刻。 我們的平台讓世界各地的人們於彈指間與開心體驗聯繫起來。 我們是一群來自世界不同角落並多元化的Klooker ，熱於突破界限、通過反饋快速成長與學習、為共同目標主動擔責。我們一起互相幫助，讓世界變得更加歡樂。 準備好迎接挑戰了嗎？ 今天加入我們的行列！ 工作職責 - 依公司標準服務流程以及各項商品活動辦法處理訂單，訂單相關諮詢以及案件 - 與供應商之間協調確認活動細節以處理客訂更改需求 - 後台系統資料輸入，將訂單資料以及各項相關數據、抱怨準錯無誤的登錄於系統中 - 利用郵件、即時通訊系統及電話聯繫供應商以及客戶 - 辨認複雜具難度之個案且提交給予資深團隊夥伴或主管。 - 對客戶保持積極、熱情和專業的態度 - 與內部同事以及外部供應商和服務運營商聯絡以完成預定變更 - 具備公司最新更新之標準服務流程及各項商品活動細節 - 提交顧客及商家反饋給予相關客服部門以達成服務流程改善 職能需求 - 歡迎應屆畢業生申請加入我們年輕、充滿活力的團隊！ - 配合公司的輪班制度並隨著更動彈性安排時間（包括週末、公共假期和夜間） - 能夠請楚且有效率的與顧客使用日文、英文、中文溝通 - 實行和完成任務時注重細節、保持準確性以及精確度 - 擁有積極主動、解決問題的心態幫助客人有效處理關於訂單上的問題 - 能夠具備客服導向之問題解決能力以及能夠積極主動的找出解決辦法 - 能夠且喜歡於團隊內工作者佳

Klook Taiwan為維護身心障礙者就業權益及善盡社會責任，特別規劃聘僱身障人才專區，歡迎領有身心障礙手冊者應徵。 1. 歡迎持身心障礙手冊的人才主動投遞，有意應徵者請以104系統投遞履歷。 2. 本公司將視應徵者的學經歷媒合職缺；如有合適職務，我們將主動聯繫。 3. 不具備身心障礙身份的應徵者，請於其他職務的頁面進行投遞應徵。 4. 應徵履歷上須註明應徵者具備身心障礙身份，未能配合者，恕不受理。 5. 英語能力必須為中等以上。

We are looking for Japanese-speaking candidates to join our Customer Experience group to better service travellers using our platform. In addition to the language skill and a ready-to-service mindset, you are either an avid traveller yourself or being pretty good in travel itinerary planning. Experienced candidates can be considered for Supervisor role. 工作內容: 1.利用郵件、社交網絡及電話實時處理客戶參與活動前、中、後的各類需求 2.協助客戶訂購，與世界各國供應商之間協調確認活動細節、訂單及客訴案件處理。 3.反應顧客需求至相關部門、流程協助。 任職要求： 1.溫柔耐心客服溝通，口齒清晰、活潑且應對有條理。 2.細心，具服務熱忱有責任感 3.反應迅速，思維敏捷，具有團隊精神 4.中文及日語讀、寫、對話能力佳 （Ｎ1） 5. 須輪班

What you'll do? - Drive commercial and service level performance for travel product verticals globally, ranging from attraction tickets, tours & activities to in-destination transportation - Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals. - Program Management: Work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc - Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels - Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

[What you'll do] - Takes ownership to lead a diversified team to ensure support provided to our customers across all platforms (i.e. calls, chats, emails) is handled with high efficiency and accuracy. - Drives and motivates team performance by building rapport and developing team members to ensure growth. - Helps the team by handling escalations including urgent, complex, and sensitive cases from the team. - Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies - Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution - Proactively ask for and give feedback so communicating and coordinating with various departments to make positive changes in the organization - Identifies gaps and inefficiencies in targets, team performance, and/or existing processes and procedures to increase the quality of customer experience - Understands and analyzes team performance reports for management updates to make data-driven decisions for better outcomes - Contribute to the development of processes, procedures, and guidelines to improve the quality of work - Completes additional tasks and projects as assigned as a role model to ensure the effective implementation of company policies and procedures

- Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures 根據公司的政策和程序處理和解決手動預訂、預訂相關的查詢和案例 - Identifies and escalates difficult and complex issues to senior team members 識別困難和複雜的問題並將其上報給主管 - Maintains a positive, empathetic and professional attitude towards customers and merchants 對客戶和商家保持正面、同理心和專業的態度 - Liaises with internal departments and external merchants to fulfil booking amendments and refunds 與內部部門和外部商家聯絡以完成訂單預訂、修改和退款 - Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system 更新和維護公司系統中所有互動、交易、評論和投訴的資訊 - Keeps updated with company procedures and processes 更新公司程序和流程 - Shares merchant feedback with relevant departments for further improvements 與相關部門分享商家回饋意見以進一步改進

在Klook，我們創造歡樂的時刻。 我們的平台讓世界各地的人們於彈指間與開心體驗聯繫起來。 我們是一群來自世界不同角落並多元化的Klooker ，熱於突破界限、通過反饋快速成長與學習、為共同目標主動擔責。我們一起互相幫助，讓世界變得更加歡樂。 準備好迎接挑戰了嗎？ 今天加入我們的行列！ 工作職責 - 利用線上聊天系統及電話迅速且專業地解決客戶的各類需求及突發狀況，以確保客戶滿意度和忠誠度。 - 解決問題不拘泥過去經驗，以解決消費爭議的思維出發，處理複雜且具難度之個案，有效保持公司聲譽。 - 成為公司與顧客間溝通協商的橋樑，在不違背公司立場的前提下，圓滿顧客訴求並達成和解。 - 以專業、積極且熱誠的態度面對客戶，提供高品質的服務。 - 持續學習並更新相關知識，包括後台系統、服務流程和產品活動等，並將其融會貫通，以更好地解決顧客各項需求。 - 匯整用戶反饋並提供給相關部門，作為未來改進產品及流程的參考依據。 - 其他主管交辦事項 職能需求 - 具同理心、執行力佳、情緒管理穩定、擅溝通合作、文字/口語表達佳 - 優秀的分析、組織能力、邏輯思考能力佳，並重視細節 - 能與來自不同社會和文化背景的工作夥伴合作 - 能夠週末、國定假日、晚班輪班制 - 快速且有效地完成主管交辦事務 - 具旅遊產業、客服產業經驗者佳

What You’ll Do: 1. Drive system automation by collaborating across teams to enhance operational system efficiency and improve execution effectiveness. 2. Manage the execution and process optimization of marketing team’s online campaigns, including but not limited to: promo code setup, performance analysis, campaign page setup, partner reporting needs, and homepage slot allocation. 3. Plan and develop SOPs, integrating cross-team collaboration requirements to effectively allocate resources for optimal efficiency. 4. Lead or support additional projects aimed at improving the team’s operational efficiency. What You’ll Need: 1. 1-3 years of experience in marketing execution or operations. 2. Strong attention to detail and excellent cross-team communication skills. 3. Logical thinking, with the ability to streamline tasks through SOPs and improve operational effectiveness.

We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world. Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other. We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? What You'll Do: - Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails - Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures - Identifies and escalates difficult and complex issues to senior team members - Maintains a positive, empathetic and professional attitude towards customer - Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system - Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions - Liaises with external vendors and service operators to fulfill booking changes - Keeps updated with company procedures and processes - Shares customer feedback with relevant departments for further improvements What You'll Need: - Preferably Diploma qualification and above - Fresh graduates are encouraged to apply - Proficient in English (both verbal and written). - Previous experience in customer service is an added advantage - Able to work shifts (including weekends, public holidays, overnight) - Possess a problem-solving mindset to proactively find solutions for customer needs - Strong written and verbal communication skills to communicate clearly and effectively with our customers - Good team player to work collaboratively in a team environment Keen attention to detail in completing tasks accurately and thoroughly

We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world. Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other. We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? What will you do? ● Lead a diverse global team, offering guidance and solutions during challenges or operational surges. ● Supervise and drive team efficiency and performance through regul meetings, 1:1 sessions, and customized improvement plans. ● Monitor and optimize daily workflows to meet SLA target. ● Analyze and manage data, providing regular reports to inform decision-making. ● Collaborate with cross-functional teams (CEG Operations, Business Development, Vertical, Tech) to address issues and implement short- and long-term solutions. ● Design and execute process improvements to boost productivity and enhance customer experience. ● Take responsibility for additional projects or tasks as assigned. Qualifications and skills requirement ● Minimum 3 years of experience in a contact center environment, preferably in the backend operation OTA industry or merchant related services, with 1+ years in managerial or data analysis roles. ● Strong understanding of contact center management principles; prior team leadership experience is an advantage. ● Fluent in spoken and written English and Mandarin. ● Proficient in data analysis and office tools (Excel, PPT, Word, Google sheet, et ● Strong planning, coordination, and organizational skills with excellent communication and adaptability. ● Thrives in a fast-paced, large-team environment with a proactive, high-responsibility, and collaborative mindset. ● Displays a start-up mentality, working independently when needed, with a global perspective and cultural sensitivity. 快速讓您的履歷曝光請前往以下網址投遞履歷: https://klook.wd3.myworkdayjobs.com/KlookCareers/job/Taipei/Team-Leader--Booking-Fulfilment_R-4284

What you will do: -與各個利害關係人進行有效的溝通和協作 - 從業務開發同事到內容、技術、財務團隊，當然還有我們所有重要的商家 - 與公司內不同部門密切合作，與市場營銷合作以最大化銷售，與供應商運營合作以提高效率，與客戶服務合作以推動滿意度和回頭客，與財務合作以確保準確支付並降低風險。 ホテルパートナーへのオペレーションサポート： 具体的には、予約や支払いに関する問い合わせの解決、コンテンツやキャンペーンの更新、在庫やポリシーの管理などです。 パートナーエンゲージメントと関係管理: 既存のパートナーとの定期的なコミュニケーションを維持し、ビジネスレビューや機会の特定、マーチャントへの定期的なアップデートを行います。 獲得商品のオンボーディングサポート: 運営、コンテンツ、編集、品質管理チームと連携し、商品をスムーズに導入します。 商品の品質管理: 価格、在庫、コンテンツの品質を常に確保し、市場での競争力を維持します。 社内の他部署との連携: ビジネス開発チームやコンテンツ、テクノロジー、財務、そして重要なパートナーとの効果的なコミュニケーションとコラボレーションを図ります。 柔軟性と細部へのこだわり: 様々なプロセスやシステムにおける改善点を特定し、影響を与える役割を果たします。 -Providing ongoing operational support to our merchants such as resolving booking inquiries, payment inquiries, updates to content, campaigns, inventory, policies, etc. -Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis. -Cooperate with merchants to enhance service levels and meet the needs of both Klook and customers. Particularly with optimizing key supply strength metrics. -Onboard new properties for hotel stays and ensure property activation. -Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants. -Make an impact by identifying areas for improvement across different processes and systems. What you will need: -擁有 1-2 年營運、BD業務或相關 OTA 領域經驗 -積極主動的新創Mind-set：遇到問題能主動詢問、且能適應變化快速的環境、能獨立作業並且擅長將複雜的事情變得簡單，並創建可擴展的方案 -在快速變化的環境裡，靈活性和對細節的注意是必不可少的 -擁有出色的溝通和人際交往能力，並具有在團隊環境中協作工作的能力 -日語和中文流利並具備閱讀及書寫能力, 英文為加分項目 -有多元文化、跨職能或新創環境的工作經驗者優先 -需要經常出差去日本或是有機會駐點日本分公司 オペレーションまたはビジネス開発の経験が1~2年、特にOTA（オンライン旅行代理店）での経験は歓迎します 日本語と中国語に堪能であること（英語ができればなお可） 優れた問題解決能力を持ち、オペレーションにも前向きに取り組めること タイムマネジメントや優先順位づけができること 自信があり、自発的で目標志向 グローバルな視点を持ち、多様なバックグラウンドを持つ人々と仕事ができること スタートアップ精神を持ち、協力的で自発的に行動できること -Have 1-2 years of experience in operations, BD, or a related OTA field -Ability to execute under pressure and against tight schedules -Strive for high quality and timeliness in your output -Possess excellent communication and interpersonal skills and have the ability to work collaboratively in a team environment. -Open, agile, detail-oriented, and willing to adapt to fast changes -Be fluent spoken and written Japanese & Mandarin , English is plus -Operations and/or account management experience would be a plus -Work experience in a multicultural, cross-functional, or start-up environment would be a plus

What you'll do: -Create, curate, and schedule engaging content that aligns with our brand and sales goals with multiple partners. - Develop key strategies/ campaigns for affiliates based on user behavior, industry insights, product lineup, and potential impact. - Implement and execute partnership & affiliate campaigns. - Maintain strong knowledge of all in-house technology and handle technical discussions leading to successful implementation with affiliate partners. - Daily communication with affiliate partners and influencers, including merchant sponsorship negotiation, and cooperation enhancement. - Analyze the performance data metrics and adjust strategies to improve the performance to reach the sales target. - Stay updated with social media trends, tools, and best practices. - Collaborate with the marketing team to support overall marketing campaigns and initiatives. What you'll need: - 1~2 years experience in digital marketing, digital agency, or e-commerce environment. - Marketing sense and know-how especially on Affiliate marketing, influence marketing. A candidate with experience in SEO Marketing will be a plus. - Strong ability to handle high-pressure situations and meet deadlines. Meanwhile, owning a growth mindset and ownership. - Passionate about social media and staying updated with the latest trends and information. - Excellent communication and organizational skills. Able to balance the company's internal and external factors when planning and making decisions. - Self-motivated and result-oriented, a good team player, with excellent interpersonal, communication, and presentation skills. - A start-up attitude and globally-minded – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude

What you’ll do? - Lead the strategy and operations function of one of Klook’s multi-million USD transportation businesses globally and grow it into world leader - Drive commercial success and user experience improvements for the category. - Design and grow a marketplace where merchants compete on price and service quality - Collaborate with regional business development teams to acquire valuable service providers - Lead initiatives and work with regional & cross departmental teams to elevate product performance such as product design, inventory availability & costs, content, cancellation privilege, instant confirmation etc - Develop metrics to track service levels as well as standard operating procedures to improve quality of a large & long-tail service providers - Work with our tech product management team to improve usability of booking processes on Klook’s mobile app, website, and other distribution channels.

What you’ll do? -Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical. -Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals. -Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience,including internal mkt coordination and external partnership discussions etc -Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels -Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance What you’ll need? -3-5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management.Experience in travel products is a plus. -Track record of successfully driving cross departmental projects is preferred -Fluent in both English and Chinese. Proficiency in additional languages is a plus. -A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required -Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones -Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations -Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment -Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources -Exhibits sound business judgment, a proven track record of taking ownership, and delivering results What you’ll get? -An awesome team of international colleagues -A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead -An environment that values and supports your growth -Ownership of projects with real impact -No boredom! Every day is a new exciting challenge

What you’ll do: -Support in campaign operation and system setup, ensuring smooth and efficient execution of various marketing initiatives, including KOL collaborations, banner setup, promo code creation. -Facilitate Communication: Collecting and consolidating merchant requests for KOL collaborations. Ensuring that information flows smoothly and accurately. -Provide Updates: Regularly share progress reports and updates with stakeholders, keeping them informed and engaged. Gathering promotional materials and performance data for merchants. -Track Progress: Monitor and evaluate the progress of projects and initiatives, identifying potential roadblocks and taking corrective action as needed. Proficient in creating and maintaining effective sheet and project management trackers. -Problem-Solving: Proactively identify and address challenges, setting up and optimizing operational workflows to enhance efficiency. Requirements: -Language: Japanese and English (Chinese optional) -Location: Taipei -Strong communication and interpersonal skills -Familiar with G-suite and spreadsheet function on project management -A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required -Globally-minded and comfortable working with people from different cultural background -Team player with the ability to work across a matrix environment in a fast paced environment -Experience in influencer marketing or campaign operations is a plus

What you’ll do: - Familiar with Taiwan tax regulation with transfer pricing knowledge or international tax experience is a plus - Familiar with Taiwan VAT and CIT filing. Manage tax filing processes and monitor the quality of tax filing prepared by tax agencies - Lead a finance team to make sure the timeliness and accuracy of month ended closing and streamline accounting processes - Liaise with external auditors on the financial and tax annual audit and address related queries - Provide assistance to business team on financial / tax matters - Prepare any ad hoc tasks assigned 財稅會計工作內容: - 熟識臺灣稅務製度和稅務法規，有移轉定價或國外稅法經驗優先 - 管理並覆核臺灣營業稅與營所稅申報，監控稅務所工作流程及質量 - 帶領團隊進行財務月度結賬及流程梳理，確保數據的準確性、及時性 - 對接外部審計師，解決財稅審計工作提問 - 與業務對接，了解業務情況，適時提供財務建議，以至會計/稅務知識及培訓 - 公司安排的其他臨時工作 What you'll need - Degree in Accounting/Finance/Business, member of professional accounting bodies is a plus - Around 7 years of working experience in listed companies or international firm. - - Open to straight big 4 audit / tax candidates as well - Experience in E-Commerce or tourism business is a plus. - Good ethics and adhere to company policy and procedures. - Strong communication and leadership skill, mature, self-motivated, strong sense of responsibility, independent, detail-oriented and well organized 任職要求 - 本科學歷，財務、會計專業，取得會計師資格優先； - 有上市公司或外資企業7年以上工作經驗或純四大會計師事務所財稅經驗； - 行業要求，有互聯網企業或旅遊行業經歷優先； - 具有團隊帶領能力，善於溝通與協調，做事耐心認真、細致、具有高度的責任心； - 能嚴格執行公司各項製度，有良好的職業道德和職業素養，保密意識強； - 善於處理流程性事務和突發性事務、良好的學習能力、獨立工作能力和財務分析能力，較好的執行力。

What You’ll Do: Assist with communication in Japanese with Japanese suppliers. Assist with handling operational details and daily maintenance of travel products.

What will you do: Campaign Planning & Execution - Lead end-to-end planning, execution, and optimization of marketing/sales campaigns, ensuring alignment with business objectives. - Analyze campaign performance data (ROI, conversion rates, customer engagement) to refine strategies and improve outcomes. Data Analysis & Insights - Develop dashboards and reports to monitor KPIs, identify trends, and provide actionable recommendations. - Utilize tools (e.g., Excel, SQL, Tableau) to conduct deep-dive analyses and forecast business impacts. Bulkbuy inventory operations & management (preferred) - Develop bulkbuy inventory operation strategies, including hotel product selection, pricing strategies, inventory allocation, and risk management. - Collaborate with the R&D team to maximize inventory utilization and profitability. Cross-functional Collaboration - Partner with Marketing, Sales, Finance, and Technology teams to ensure seamless campaign delivery and operational efficiency. - Act as a liaison for international stakeholders, presenting insights and strategies in English. Market & Competitive Intelligence - Monitor industry trends, competitor activities, and customer behavior to inform strategic adjustments. Process Optimization - Identify operational bottlenecks and implement scalable solutions to enhance workflow and cost efficiency. Basic Requirements - Bachelor’s or Master’s degree in Business Administration, Marketing, Data Analytics, or a related field. - 5+ years of experience in campaign operations, event management, and data analysis. - Proven track record in hotel inventory bulkbuy operations (preferred). - Advanced proficiency in data analysis tools (Excel, SQL, Tableau, Power BI) and CRM platforms. - Exceptional English communication skills (written and spoken) for global collaboration. - Strong project management, problem-solving, and stakeholder management abilities. Preferred Qualifications - Experience in travel, or OTA (Online Travel Agency) industries. - Knowledge of revenue management, pricing strategies, or demand forecasting.