公司介紹
產業描述
電動車及儲能設備等可持續能源解決方案銷售及售後服務
電話
暫不提供
員工人數
暫不提供
地址
台北市內湖區舊宗路二段一號
2003年，一群希望證明電動車比燃油車更好、更快，並擁有更多駕駛樂趣的工程師們在矽谷創立了特斯拉。今天，特斯拉不僅製造純電動車，還生產太陽能板及儲能設備，為清潔能源生產、能量存儲和交通運輸等領域提供一系列完整的可持續能源產品和服務。特斯拉相信：讓世界越早擺脫對化石能源的依賴，向零排放邁進，人類的前景就會越美好。 特斯拉在2008年推出了 Roadster 車型，向世界展示了特斯拉領先的電池技術和電動動力系統。此後，特斯拉從零開始設計了世界上第一款純電動豪華轎跑 Model S。這款豪華轎跑安全高效、性能優異、續航出眾，並可以通過 OTA 遠端軟體升級，不斷提升車輛性能和體驗，為此後電動車行業的發展樹立了標竿。2015年，特斯拉繼續擴大產品線，推出了 Model X，這是一款安全、速度、性能俱佳的豪華休旅車。 根據特斯拉首席執行官伊隆．馬斯克（Elon Musk）提出的「秘密巨集圖」，特斯拉在2016年發佈了價格更親民的高性能全智能轎車 Model 3，並於2017年開始量產。此後不久，特斯拉又推出了安全與舒適兼備的電動卡車 Semi，該車在2022年12月完成首批交付。2019年，智慧多功能 SUV——Model Y 問世。特斯拉 Cybertruck 也在2019年正式推出，該車於2023年12月1日於北美市場完成首批交付，並將於2025年在台灣開啟巡展。 2010年，特斯拉在納斯達克上市；2014年，特斯拉宣佈向行業開放 300 多項專利；2018年，特斯拉成為全球最暢銷的純電動車品牌；2021年，特斯拉成為全球第六家市值破萬億美元的公司；同一年，特斯拉公司總部搬遷至德克薩斯州首府奧斯丁市；2023年2月22日，特斯拉全球工程總部於加州帕羅奧圖揭幕。 目前，特斯拉擁有弗里蒙特工廠、內華達超級工廠、紐約超級工廠、上海超級工廠、柏林超級工廠、德州超級工廠、拉斯羅普儲能超級工廠和上海儲能超級工廠等生產基地。2024年10月，特斯拉全球第 700 萬輛電動車在弗里蒙特工廠下線。
顯示全部
主要商品 / 服務項目
特斯拉不僅製造純電動車，還生產太陽能板及儲能設備，為清潔能源生產、能量存儲和交通運輸等領域提供一系列完整的可持續能源產品和服務。 特斯拉在2008年推出了 Roadster 車型，向世界展示了特斯拉領先的電池技術和電動動力系統。此後，特斯拉從零開始設計了世界上第一款純電動豪華轎跑 Model S。2015年，特斯拉推出了 Model X。2016年發佈 Model 3，並於2017年開始量產。2019年，智慧多功能 SUV——Model Y 問世。特斯拉 Cybertruck 也在2019年正式推出。特斯拉又推出了電動卡車 Semi，該車在2022年12月完成首批交付。 2024年10月，特斯拉召開了主題為「WE, ROBOT」的新品發佈會，發佈了兩款自動駕駛車型——特斯拉賽博無人駕駛電動車（Tesla Cybercab）和特斯拉無人駕駛多用途車（Tesla Robovan），標誌著特斯拉自動駕駛能力的全面飛躍。特斯拉賽博無人駕駛電動車、特斯拉無人駕駛多用途車，與特斯拉更多車型將來可以共同成為特斯拉無人駕駛共享車隊的一部分。 伴隨全球用戶的不斷增長，特斯拉充電網路也在持續擴張。截至2025年2月，特斯拉擁有遍佈全球的 65,000 多根超級充電樁、6,500 多座超級充電站，組成了目前世界上規模最大的快速充電網路。 為了打造可持續發展的完整能源系統，特斯拉還設計了由 Powerwall、Megapack、Solar Panels 和 Solar Roof 等產品組成的能源解決方案，個人、企業、電網系統都能按需生產、存儲和使用清潔能源。
顯示全部
公司環境照片(3張)
福利制度
- 為全體正職員工提供股票權益的公司 - 正職員工享公司股票認股計劃(ESPP) - 每年按比例享有15天年假 - 提供團體綜合保險保障及員工協助方案(EAP) *相關福利以工作規則參考手冊為主，本公司保留福利修改權利*
工作機會列表
4/24
Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving?
Tesla is reinventing the trade-in and used car team business, and we are looking for innovators to help us in this endeavor.
The right fit for this role will own maintaining and evolving a business model geared to capture and grow sales in conjunction with other sales leaders, be responsible for the execution of a team of Used Car Advisor.
Responsibilities
- Responsible for driving sales metrics (Advisors’ response times to inquiries, gross sales, reducing cancellations, customer experience survey results, etc)
- Collaborate with other used car team business leaders to achieve industry leading customer loyalty results
- Work cross-functionality with the other organizations within Tesla (retail stores, field delivery, document, trade-in, auto finance teams) to best establish workflows and ensure these workflows are the best available
- Participate in testing of new, updated and innovative processes
- Partner closely with the Associate Delivery Manager for used vehicles to optimize the end-to-end customer journey from order to delivery day
- Communicate data-based performance metrics in team meetings and as needed by the business
- Resolve customer concerns and escalations as needed
4/24
The Role
The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Experience role is the direct point of contact for new customers preparing to take ownership.
Responsibilities
• 定期更新CRM系統，確保管理層能夠及時獲取準確的車輛交付訊息。
• 準備車輛並主持交付預約，包括根據客戶個人需求和舒適水平定制的新車擁有者導向。
• 在交付中心運營中支持交付經理，完成任務並確保卓越的客戶服務。
• 提出改進特斯拉交付體驗以及後端流程和程序的建議。
• 跟踪行業趨勢和持續優化交付體驗。
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
• Keep up with industry trends and best practices.
4/24
產業經驗不限，歡迎各行各業服務主管應徵
Tesla Motors is looking for an“Assistant Service Manager/ Service Manager” to work on one of the most progressive vehicles in the world.
This position is customer facing, so personality and technical ability go hand in hand. Excellent Oral and Written communication required. If you are interested in driving a positive customer experience, we are interested in speaking with you.
We are looking for self-motivated team players with a positive attitude!
We seek individuals who value customer satisfaction.
The Assistant Service Manager will provide communication to our customers on maintenance and repair needs that are identified during service. He / She will assist the local service manager in managing the Local Service Operation as well as providing active technical support in the store. It is a hands-on management role.
Our Service Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
- Customer focused:
Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers.
You will actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
- People:
Our Service Managers lead by example. We expect you to put your team’s success before your own, and actively involve yourself in your team members’ growth and development.
Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
We will look to you to build a team of top talent and mentor the next generation of Tesla leaders.
Our Service Managers are the coaches of their teams – you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
-Operational excellence:
As a Service Manager, you must understand and own every aspect of your service center’s performance.
You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service.
We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
-Financials: Service
Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable.
Our Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.
Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
4/24
Tesla is looking for a Marketing Manager (Leads Generation Manager) to support the sales organization with various responsibilities including content creation, lead generation and consumer events. Our ideal candidate is a self-starter with strong communication (both verbal and written), negotiation and execution skills.
• Identify local EV market trends and growth opportunities & risks
• Demonstrate strong leadership and motivate/coach the team to improve their productivity.
• Work with regional sales managers to develop marketing strategies and plans which meet business targets to support sales and to serve the brand.
• Develop and manage the implementation of a comprehensive online & offline campaign calendar with centralized tracking of all regional marketing campaigns including test drive, lead generation, and external corporate activities (e.g. auto shows and product launches)
• Effectively deliver results of marketing objectives within good budget managing and planning.
• Oversee branding, external consumer facing content and promotional assets.
• Develop in-store programs and campaigns to engage existing leads and create new leads.
• Identify, plan, and execute partner and co-marketing programs.
• Work as the liaison between the field sales team, communications, and retail development team to ensure consistency and effectiveness of all marketing programs and identify new needs within the retail environment.
• Ensure compliance with global brand strategy and corporate identity for Tesla.
• Work with communications and content team on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
• Manage outside agencies and vendors on an as needed basis.
• Evaluate and track the success of programs and campaigns.
4/24
• Work with the Business Manager and Sales team to develop targeted marketing plans with a coherent integration of marketing tactics, event and PR activities to achieve business goals.
• Assist in the development, management and implementation of a comprehensive event calendar with centralized tracking of all regional marketing events including test drive events, lead generation events, brand partnership events and external corporate events (e.g. auto shows and product launches).
• Assist in project management and initial content creative for external newsletters, collateral and customer communication (i.e. emails and letters).
• Assist in inbound and outbound communications including customer letters and email for relevant marketing inboxes.
• Assist in the development of in-store programs and campaigns to engage existing leads and create new leads.
• Assist in the planning of regional activities including store openings, test drives and lead generation events.
• Work on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
• Manage outside agencies and vendors on a needed basis.
• Evaluate and track the success of programs and campaigns.
• Effectively deliver results of marketing objectives within the designated and agreed budgets.
• Ensure compliance with global brand strategy and corporate identity for Tesla.
4/24
What to Expect
Tesla is seeking a highly motivated and organized E-Commerce operation planner to join our Team.
The E-Commerce Operation planner will be responsible for sales planning, goods order for e-shop website, on-hand inventory analysis and report sell-thru progress of products to improve sales, communicating with US E-commerce team, APAC team, Supply Chain team and work closely with relevant departments in local office.
What You'll Do
• Fully understanding of customers need on products and liaise closely with consumer engagement team.
• Plan E-commerce features that enable customers to have a frictionless, engaging, and localized digital customer experience.
• Report on E-commerce business success criteria results, metrics, test and deployment management activities.
• Monitoring products information and stock in inventory regularly, managing the stock replenishment to each online channel periodically, as well as work with RDC for return and damage goods management.
• Collaborate with cross-functional partners including global/ regional office, CS, IT, Logistics and Marketing teams, to gather, review, and prioritize requirements.
• To assist in Customer service and liaise closely with RDC
• To plan the quarterly operation and promotion events on official online. Strategy for Promotion and discount activities with consumer engagement team.
• Analyze release readiness reviews, milestone reviews, and business go/no-go reviews.
• Maintain and manage effective relationship with all vendors, and partner to identify and apply solutions as needed for site experience improvement and operational optimization.
4/24
Responsibilities
• Drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
• Train and develop a staff to consistently perform to company standards.
• Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities.
• Control store expenses, including staffing, supplies, and services.
• Adhere to processes regarding merchandise display and physical inventory.
• Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management.
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company.
• Other Responsibilities: Perform other related duties as assigned, based on the business need
4/24
特斯拉擴大徵才中!歡迎對業務工作有興趣的人才成為我們的夥伴!
Why Tesla:
1.創新與挑戰：特斯拉致力於汽車和能源領域的創新，你將有機會參與推動未來科技的發展，挑戰傳統車廠的界限。
2..年輕有活力的團隊：這裡的文化鼓勵創新和團隊合作，使你能在一個支持和啟發你的環境中成長。
3..透明的業績和成長機會：特斯拉提供透明的職涯發展機會，如果你有才能和努力，升遷機會公開且透明！
At Tesla, our "Tesla Advisor", consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.
As a Tesla Advisor I, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.
Responsibilities:
• 迅速、親切地接待步行進來的客人，並以開啟對話和確保他們感受到歡迎為目標。
• 瞭解客人來特斯拉的原因，購買意圖和時間表，從而建立完整的客戶資料檔案。
• 通過回答問題和根據客人的興趣和議程提供定制化的體驗，向客人提供教育和激勵。
• 展示對所有特斯拉產品和服務的精通，以及電動車主的本地激勵措施。
• 通過收集客戶聯繫信息並為展示購買意向或潛力的個人安排試駕，幫助特斯拉維持健康的銷售管道。
• 定期更新CRM系統，以確保管理層獲得準確及時的銷售和交付信息。
• 準備車輛並主持交車約會，包括針對個別客戶需求和舒適水平定制的新車主導向說明會。
• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
4/24
我們相信每一份努力都值得更好的舞台，我們邀請您一起乘上永續概念浪潮，為全球加電，一同推動世界往更先進環保的未來邁進。
Why Tesla:
1.創新與挑戰：特斯拉致力於汽車和能源領域的創新，你將有機會參與推動未來科技的發展，挑戰傳統車廠的界限。。
2..年輕有活力的團隊：這裡的文化鼓勵創新和團隊合作，使你能在一個支持和啟發你的環境中成長。
3..透明的業績和成長機會：特斯拉提供透明的職涯發展機會，如果你有才能和努力，升遷到店長甚至更高職位在三年內可以實現。
At Tesla, our "Tesla Advisor", consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.
As a Tesla Advisor I, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.
Responsibilities:
• 迅速、親切地接待步行進來的客人，並以開啟對話和確保他們感受到歡迎為目標。
• 瞭解客人來特斯拉的原因，購買意圖和時間表，從而建立完整的客戶資料檔案。
• 通過回答問題和根據客人的興趣和議程提供定制化的體驗，向客人提供教育和激勵。
• 展示對所有特斯拉產品和服務的精通，以及電動車主的本地激勵措施。
• 通過收集客戶聯繫信息並為展示購買意向或潛力的個人安排試駕，幫助特斯拉維持健康的銷售管道。
• 定期更新CRM系統，以確保管理層獲得準確及時的銷售和交付信息。
• 準備車輛並主持交車約會，包括針對個別客戶需求和舒適水平定制的新車主導向說明會。
• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
4/24
The role of the Inside Sales Advisor is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle purchase and configuration process.
Inside Sales Advisors have the incredible opportunity to advise potential Tesla customers, while honing their abilities in lead qualification.
We expect members of this team to become experts in our products and the direct-from-manufacturer sales model that has made Tesla an innovator in the automotive industry.
The ideal candidate will possess exceptional interpersonal communication skills, unshakeable moral fortitude, and a strong awareness of professional behavior when supporting customers.
Responsibilities
- Communicate with current and prospective customers via chat, email and SMS to nurture and prepare them for a vehicle purchase.
- Receive inbound leads to assess the prospect's needs, qualify the opportunity, and schedule the test drive experience.
- Use a consultative approach to influence customer purchase while also aiding buy in to the mission, business model, and Tesla brand.
- Develop and maintain a sales pipeline achieving both personal and group monthly metrics in conjunction with the field Sales teams.
- Provide feedback and recommendations based on direct experiences with potential customers.
- Maintain customer relationships from the initial interaction up until delivery day.
4/24
The Role
The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Experience role is the direct point of contact for new customers preparing to take ownership.
Responsibilities
• 定期更新CRM系統，確保管理層能夠及時獲取準確的車輛交付訊息。
• 準備車輛並主持交付預約，包括根據客戶個人需求和舒適水平定制的新車擁有者導向。
• 在交付中心運營中支持交付經理，完成任務並確保卓越的客戶服務。
• 提出改進特斯拉交付體驗以及後端流程和程序的建議。
• 跟踪行業趨勢和持續優化交付體驗。
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
• Keep up with industry trends and best practices.
4/24
The Role
The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Experience role is the direct point of contact for new customers preparing to take ownership.
Responsibilities
• 定期更新CRM系統，確保管理層能夠及時獲取準確的車輛交付訊息。
• 準備車輛並主持交付預約，包括根據客戶個人需求和舒適水平定制的新車擁有者導向。
• 在交付中心運營中支持交付經理，完成任務並確保卓越的客戶服務。
• 提出改進特斯拉交付體驗以及後端流程和程序的建議。
• 跟踪行業趨勢和持續優化交付體驗。
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
• Keep up with industry trends and best practices.
4/24
工作內容:
- 提供專業的車輛檢查維修等服務
- 熟悉使用各種不同的手工、電動等工具設備
- 進行設備檢查、調整和認證
- 駕駛貨車或拖車取送客戶的車輛
- 進行新車交付前車輛整備及確認
- 維護時間、支出和材料的記錄
- 訂購車輛用品和配件
- 高效率處理多項任務，在預期時間完成工作內容
4/24
The Service Operational Excellence Project Manager is an integral part of the Service Operations team and will be responsible for identifying, managing, and executing projects to improve efficiency, productivity, compliance and operations for the Service team. The Manager will support Tesla’s goal of providing our customers with the best Service experience. This entails working closely with cross-functional development teams (Service team, Sales, Delivery, Retail Development, and Operations team) to identify, track progress, and confirm implementation of process improvements, especially efficiency optimization for Service Center Operations, systems training, appointment lead-time reduction, and utilization management.
The person must be able to work effectively in a rapidly changing environment and deal with multiple projects at the same time. This person must also possess
outstanding communication skills, and have experience in a Service and operations development environment. The ability to combine charm and perseverance is highly desired. This role can also be involved in assisting Service Operations team in development projects and integration as needed, in addition to special projects for the team with a focus on strategic growth and optimization.
Responsibilities
• Collaborate with IT/system team to identify process and system deficiencies, triage conversation and problem-solving sessions to develop and implement optimal business processes.
• Analyze performance metrics data and leverage it to improve operational processes and effectively coach the Service team. Proactively work to understand process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement
• Assist, develop and implement business processes and best practices to ensure our Service Center Operations are operating in a sustainable and efficient manner
• Provide support and/or training to the Service team on Service operations processes, maximizing shop and operational efficiencies
• Provide high level assessment to the operations and assist in escalation management and resolution
• Support training programs for Service personnel
• Assist with service policy development, implementation and follow up
• Develop reports and presentations for exec/senior management level review
• Effectively handle multiple priorities, organize workload, and meet deadlines
4/24
Responsibilities
• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.
工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
4/24
Responsibilities:
• To address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
工作內容:
• 招待親臨保養廠的顧客並提供解決方案
• 初步於電話中解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
-產業別不限，歡迎具備客戶服務、客戶接待經驗、門市工作經驗人才應徵
4/24
Responsibilities:
• To address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• 招待親臨保養廠的顧客並提供解決方案
• 初步於電話中解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
4/24
The Role
Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• 初步於電話中解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
4/24
工作內容:
1. 招待親臨保養廠的顧客並提供解決方案
2. 協助汽車出險理賠相關事宜承辦
3. 協助保險理賠車身估價
4. 跟進保修車輛開單、進度掌控、品質監控
5. 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
6. 與廠內團隊議定維修時間，通知及與顧客講解維修情況
7. 與顧客聯繫並安排車輛交還時間
8. 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
4/24
工作內容：
• 檢查及維修特斯拉電動汽車
• 操作電力及各種車間維修保養工具
• 進行工場設備檢查，調整和認證
• 進行新車交付前的檢查（PDI）
• 記錄及保存工作時間，費用和材料
• 購買工場耗材和所需零件
• 執行其他被委派的相關職務
• 保持車輛和保養廠整潔
• 同時有效地組織及處理多項工作，能依時完成項目
• 需要指導初級技術人員
• 支援汽車推廣等活動及展覽
4/24
工作內容：
• 初步檢查及維修特斯拉電動汽車
• 操作電力及各種車間維修保養工具
• 進行工場設備檢查，調整和認證
• 進行新車交付前的檢查（PDI）
• 記錄及保存工作時間，費用和材料
• 購買工場耗材和所需零件
• 執行其他被委派的相關職務
• 保持車輛和保養廠整潔
• 同時有效地組織及處理多項工作，能依時完成項目
• 需要指導初級技術人員
• 支援汽車推廣等活動及展覽
4/24
Tesla Motors is looking for an experienced Vehicle Technician to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. More details about the job are listed below:
工作內容：
• 初步檢查及維修特斯拉電動汽車
• 操作電力及各種車間維修保養工具
• 進行工場設備檢查，調整和認證
• 進行新車交付前的檢查（PDI）
• 記錄及保存工作時間，費用和材料
• 購買工場耗材和所需零件
• 執行其他被委派的相關職務
• 保持車輛和保養廠整潔
• 同時有效地組織及處理多項工作，能依時完成項目
• 需要指導初級技術人員
• 支援汽車推廣等活動及展覽
Responsibilities:
• Performs entry-level work in the inspection, repair, and service of Tesla electric vehicles
• Operate a variety of hand, power, and shop tools
• Perform equipment inspections, adjustments and certifications
• Perform Pre-Delivery Inspections (PDI) of new cars
• Maintain records of time, expenses and materials
• Order shop supplies and parts as and when needed
• Perform other related duties as assigned
• Help maintain cleanliness of vehicles and service center
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Support journeymen technicians as needed
• Support sale events when required
4/24
工作內容:
1. 檢查及維修特斯拉電動汽車
2. 操作電力及各種車間維修保養工具
3. 進行工場設備檢查，調整和認證
4. 進行新車交付前的檢查（PDI）
5. 記錄及保存工作時間，費用和材料
6. 購買工場耗材和所需零件
7. 保持車輛和保養廠整潔
8. 有效地組織及處理多項工作，能依時完成項目
上班地點 :
台南 安平服務體驗中心
高雄 鼓山服務體驗中心
員工福利:
1. 年假: 入職即享有15天年假
2. 病假: 20天全薪病假
3. 團體保險
4. 員工認股計畫 (ESPP)
5. 彈性工時
6. 員工購車優惠
※ 環境具有空調，舒適工作環境
工作條件：
1. 擅長使用不同的工具、材料、方法及技術去測試或診斷車輛零件，如HVAC系統、液壓、剎車、電子系統和模版
2. 能夠操作和維修各種電力工具、工場設備及測試設備
3. 了解電動汽車設備和維修方法
4. 有應用掃描工具、診斷工具及DVOM設備等經驗及技術
5. 了解車間內所有化學品和潤滑劑的使用方法
6. 1-3年汽車代理商維修或3-5年汽車行業等相關經驗
7. 有混能車輛維修經驗更佳
8. 汽車生產商之維修訓練/ OEM培訓經驗
9. 空調系統維修和製冷劑處理証書
智能客服 您好，我是您的智能客服 找頭鹿有任何問題都可以問我喔!