Open Access BPO_一路通有限公司

【職缺大綱】 人資招募助理將負責協助人資招募管理師完成完整招募流程，並效率的處理其流程伴隨的行政業務，同時學習產業內的商業模式和招募需具備的核心理念和技能。 【職缺職掌】 • 通過多種招聘工具/方法進行篩選人才、邀約發送、面試安排、和擔任候選人窗口，以確保能在時間表內完成招聘需求。 • 將協助確保人才資料庫與各類報表的高品質維護與產出。 • 協助持續性的維護各招聘工具處於最佳招募狀態。 • 執行上層指派之任務。 【職缺要求】 • 對人才招聘與其完整流程有高度興趣，且願意學習。 • 具有人力資源/招聘領域經驗佳。 • 具有英語/國語/日語三語內的其中兩項，一項精通，一項中等以上。三者具備佳。 • 具有人力資源或有相關系科系學士學位或以上，或具有人資相關經驗。 • 具有電腦使用基礎知識。 • 能夠在壓力下工作。 • 具備靈活的思考能力和學習能力，並擁有隨時接受改變的適應能力。 • 具備個人誠信和商業道德。 • 積極向上的態度，且樂於與人溝通。

三大能力要求： [精通英文：協助全球客戶，溝通、閱讀迅速無礙] [強大學習力：不怕夥伴不會，只怕被動消極學習] [產品知識將會有完整培訓] 【職務介紹】 • 具備流利的英語溝通能力，能清晰解說軟體操作與使用方法 • 通過電話或電子郵件即時回應客戶需求與查詢，提供專業支持 • 協助客戶解決軟體問題，提供準確且有效率的解決方案 • 與全球客戶、團隊成員及施作顧問合作，確保達成預期目標 • 具備強烈的學習意願及良好的應變能力，能適應不同挑戰 • 定期參與公司培訓課程，不斷提升自身技術與知識 【其他】 • 表現優異者，亦能升遷及加薪 • 薪資依照工作經驗及相關證照談，公司每年會有一次考核調薪機會 • 提供完整教育訓練 ★就算很多技能沒經驗也沒關係，我們更加看重「學習力」★ 若您無相關學經歷，但對自己的學習熱忱很有信心，請參考下列資訊，確保自己對下列項目有興趣，並且經準備後可在脫稿的狀態下以英文進行1.5小時介紹，歡迎投遞履歷。 1.SQL Server 2.Unix/Linux 3.Windows 4.Network 5.The Life of a Trade • Investment vehicles • Security Trading 6.Financial Knowledge • Corporate Action • Fund • Basic Financial Terms 【Full Job Description】 • Provide high-level and in-depth technical support by answering phone, e-mail and web inquiries for end-users. • Work collaboratively with clients, team members, implementation consultants, and resources across Advent global office locations to achieve desired results. • Own and address client needs and product issues from inception to resolution. • Interpret and validate technical issues, test solutions, follow up and escalate when necessary. • Maintain and create detailed documentation by logging support cases, e-mail, and knowledge base articles for client and internal use. 【Your Skills and Experience】 • Strong background in IT or have previously worked for any IT-related accounts • Excellent written and oral English communication skills with strong attention to detail • Proven aptitude to learn knowledge and information promptly • Solid troubleshooting and analysis/resolution skills • Ability to understand and convey client business requirements to escalation with development teams • Works well under pressure. Can be resourceful, even with limited tools & resources.

★★★此職缺為韓文線上客服的統一履歷投遞專區★★★ 我們目前正在招募以下韓文客服職缺： (我們將透過您的經歷符合程度安排相對應的面談，請優先閱讀以下職缺介紹) 【目前所有韓文職缺招募至滿編。若希望，歡迎依然投遞履歷作為未來招募職缺優先考慮人選】 您將在這個職位中（職務內容）： • 透過文字和語音方式協助解決韓國消費者所遇到的問題 • 維持客服系統運作與維護消費者資料 • 透過優良的客服技巧持續提高服務品質與客戶滿意度 您所具備的技能（職務需求）： • 優良的韓文口說或文字技能，T5證照或以上即可！ [我們有純文字、純語音、也有綜合的線上客服職位，一定有適合優秀的你的職位] • 中等或以上的英文能力，主要用於客服系統閱讀和內部溝通！ • 能夠配合輪週末班，會確保一週有兩日的休息日！ [皆為日班，無夜班與大夜班的辛勞，且我們絕對性的注重生活工作平衡] • 具備基本的電腦操作能力 • 具備優良的抗壓能力與適應能力 我們將提供優秀的您（職務福利）： ★每月薪資與實際服務的產品線將依照語言能力核定，皆為全球美英外商公司★ ★每半年一次的考核加薪機會，且無上限★ ★完整入職客服教育訓練，無經驗可，且受訓期間給予全薪★ ★持續性的能力提升計畫，與每一位夥伴一同成長★ ★多產業客服供選擇與學習，適合各等級韓語使用人士★ ★協助申辦工作簽證，長期在台穩定工作無煩惱★ 업무 내용: • 텍스트 및 음성 방식을 통해 한국 소비자가 겪는 문제를 해결하는 데 도움을 주기. • 고객 서비스 시스템의 운영을 유지하고 소비자 데이터를 관리. • 우수한 고객 서비스 기술을 활용하여 서비스 품질 및 고객 만족도를 지속적으로 향상. 필요한 기술: • 뛰어난 한국어 대화실력 또는 글쓰기 기술, T5 자격증 이상. [텍스트, 음성, 그리고 종합적인 온라인 고객 서비스 직종이 있어 우수한 분에게 적합한 직종이 반드시 있습니다.] • 중급 이상의 영어 능력. 주로 고객 서비스 시스템 읽기 및 내부 의사 소통에 사용됨. • 주말 교대근무 가능하며 주당 2일의 휴식일 보장. [모두 주간 근무이며 야간 근무나 새벽 근무는 없으며, 생활과 업무의 균형을 중시합니다.] • 기본적인 컴퓨터 조작 능력. • 뛰어난 스트레스 대응 및 적응 능력. 복지 혜택: ★월급은 언어 능력에 따라 결정되며 모두 글로벌한 미국 및 영국 기업입니다.★ ★반기마다 인사 평가 및 월급인상 기회가 있으며 상한이 없습니다.★ ★완전한 입사 고객 서비스 교육이 제공되며 경험이 없어도 교육 기간 동안 전액 지급됩니다.★ ★지속적인 능력 향상 계획이 있어 모든 동료와 함께 성장할 수 있습니다.★ ★다양한 산업에서의 고객 서비스 기회가 있어 모든 수준의 한국어 사용자에게 적합합니다.★ ★외국인근로자 비자 신청 지원이 있어 장기적으로 안정적인 대만 근무가 가능합니다.★ In this position, you will: • Assist in resolving issues faced by Korean consumers through text and voice communication. • Maintain the operation of customer service systems and uphold consumer data. • Continuously enhance service quality and customer satisfaction through excellent customer service skills. Skills you possess (Job requirements): • Excellent spoken or written Korean proficiency, T5 certification or above is preferred. [We have positions for pure text, pure voice, and integrated online customer service; there is definitely a suitable position for exceptional candidates like you.] • Intermediate or above proficiency in English, primarily used for reading customer service systems and internal communication. • Ability to work on a rotating weekend schedule, ensuring two days off per week. [All shifts are during the day (no night shifts or overnight shifts,) and we prioritize work-life balance.] • Basic computer operation skills. • Excellent stress resistance and adaptability. We will provide outstanding individuals like you (Job benefits): ★ Monthly salary and service product lines will be determined based on language proficiency, working with global American and British foreign companies ★ ★ Bi-annual performance review with unlimited salary increase opportunities ★ ★ Comprehensive onboarding customer service training with full pay during the training period, no experience required ★ ★ Continuous skills development plans for every team member to grow with us★ ★ Multiple industry customer service options and learning opportunities suitable for Korean language users of all levels ★ ★ Assistance in applying for work visas, ensuring stable long-term employment in Taiwan ★

★★★此職缺為所有日文線上客服的統一履歷投遞專區★★★ 我們目前正在招募以下日文線上客服： (我們將透過您的經歷符合程度安排相對應的面談，請優先閱讀以下職缺介紹) 【目前所有日文職缺招募至滿編。若希望，歡迎依然投遞履歷作為未來招募職缺優先考慮人選】 您將在這個職位中（職務內容）： • 透過文字和語音方式協助解決日本消費者所遇到的問題 • 維持客服系統運作與維護消費者資料 • 透過優良的客服技巧持續提高服務品質與客戶滿意度 您所具備的技能（職務需求）： • 優良的日文口說或文字技能，N2證照或以上皆可！ [我們有純文字、純語音、也有綜合的線上客服職位，一定有適合優秀的你的職位] • 中等或以上的英文能力，主要用於客服系統閱讀和內部溝通！ • 能夠配合輪週末班，會確保一週有兩日的休息日！ [皆為日班，無夜班與大夜班的辛勞，且我們絕對性的注重生活工作平衡] • 具備基本的電腦操作能力 • 具備優良的抗壓能力與適應能力 我們將提供優秀的您（職務福利）： ★月薪與服務的客戶將依照語言能力核定，皆為全球美英外商公司★ ★每半年一次的考核加薪機會，且無上限★ ★完整入職客服教育訓練，無經驗可，且受訓期間給予全薪★ ★持續性的能力提升計畫，與每一位夥伴一同成長★ ★多產業客服供選擇與學習，適合各等級日語使用人士★ ★協助申辦工作簽證，長期在台穩定工作無煩惱★ 業務内容： • テキストと音声を利用して、日本の消費者が抱える問題を解決する。 • カスタマーサービスシステムの運用と消費者データの管理を維持する。 • 優れたカスタマーサービススキルを活かし、サービス品質と顧客満足度を向上させる。 必要なスキル： • 優れた日本語の口頭および文章表現能力。N2の資格以上が望ましい。 [純粋なテキスト、音声、総合的なオンラインカスタマーサービスのポジションがあり、• 優れた方に適した職種が必ずあります] • 中級以上の英語スキル。主にカスタマーサービスシステムの読解および内部コミュニケーションに使用します。 • 週末勤務への対応が可能で、週に2日の休息日が確保されます。 [すべて日勤で、夜勤や深夜勤務はありません。仕事と生活のバランスに重点を置いています] • 基本的なコンピュータ操作能力。 • 高いストレス耐性と適応力があること。 福利厚生： ★月給は言語能力に基づいて決定され、すべてがグローバルな美英外資企業です。★ ★半期ごとの昇給の機会があり、上限がありません。★ ★入社時にはカスタマーサービスの教育トレーニングが提供され、経験がなくても給与が支給されます。★ ★持続的なスキル向上プログラムがあり、すべての仲間と共に成長できます。★ ★多様な業界でのカスタマーサービスの機会があり、各レベルの日本語スキルを持つ方に適しています。★ ★労働ビザの申請支援があり、台湾での安定した長期勤務が可能です。★ In this position, you will: • Assist Japanese consumers in resolving their issues through text and voice communication. • Maintain the customer service system and manage consumer data. • Continuously enhance service quality and customer satisfaction through excellent customer service skills. Skills you should possess: • Proficient spoken and written Japanese, with at least N2 certification or above. [We have customer agent positions with text-only, calls-only, or both included. There will be a suitable role for different Japanese users and proficiency.] • Intermediate or higher English proficiency primarily for reading the customer service system and internal communication. • Flexibility to work on rotating weekend shifts. We ensure two days off per week. [All shifts are during daytime; no night shifts or overnight shifts, and we prioritize work-life balance among our agents.] • Basic computer skills. • Strong stress resistance and adaptability. Position benefits: ★ Monthly salary & servercing product are determined based on language proficiency.★ ★ Biannual performance review with unlimited salary incremental opportunities.★ ★ Comprehensive onboarding customer service training, with full pay during the training period, even if you have no prior experience.★ ★ Ongoing skills development programs to grow with every team member.★ ★ Multiple industries for customer service to choose from and learn, suitable for Japanese language users of all levels.★ ★ Assistance with work visa applications for stable, long-term employment in Taiwan.★

★★★此職缺為中文線上客服 與 英文線上客服的統一履歷投遞專區★★★ 目前正在招募以下中/英文客服： (我們將透過您的經歷符合程度安排相對應的面談，請優先閱讀以下職缺介紹) 1. 【航空產業 中文線上語音客服】 https://www.104.com.tw/job/861cn?jobsource=cs_sub_custlist_rc 您將在這個職位中（職務內容）： • 透過文字和語音方式協助解決全球消費者所遇到的問題 • 維持客服系統運作與維護消費者資料 • 透過優良的客服技巧持續提高服務品質與客戶滿意度 您所具備的技能（職務需求）： • 精通的中文能力與中等的英文能力 或 精通的英文能力與中等的中文能力 (二擇一) • 能夠配合輪週末班，會確保一週有兩日的休息日！ [皆為日班，無夜班與大夜班的辛勞，且我們絕對性的注重生活工作平衡] • 具備基本的電腦操作能力 • 具備優良的抗壓能力與適應能力 我們將提供優秀的您（職務福利）： ★月薪與服務的客戶將依照語言能力核定，皆為全球美英外商公司★ ★每半年一次的考核加薪機會，且無上限★ ★完整入職客服教育訓練，無經驗可，且受訓期間給予全薪★ ★持續性的能力提升計畫，與每一位夥伴一同成長★ ★多產業客服供選擇與學習，適合各等級英中文使用人士★ In this position, you will: • Assist consumers around the world in resolving their issues through text and voice communication. • Maintain the customer service system and manage consumer data. • Continuously enhance service quality and customer satisfaction through excellent customer service skills. Skills you should possess: • Fluent proficiency in Chinese with intermediate proficiency in English, or fluent proficiency in English with intermediate proficiency in Chinese (choose one). • Intermediate or higher English proficiency primarily for reading the customer service system and internal communication. • Flexibility to work on rotating weekend shifts. We ensure two days off per week. [All shifts are during daytime; no night shifts or overnight shifts, and we prioritize work-life balance among our agents.] • Basic computer skills. • Strong stress resistance and adaptability. Position benefits: ★ Monthly salary & servercing product are determined based on language proficiency.★ ★ Biannual performance review with unlimited salary incremental opportunities.★ ★ Comprehensive onboarding customer service training, with full pay during the training period, even if you have no prior experience.★ ★ Ongoing skills development programs to grow with every team member.★ ★ Multiple industries for customer service to choose from and learn, suitable for Mandarin/English language users of all levels.★