台灣是德科技股份有限公司

- Develop and implement a sales plan and use strategic selling skill to meet/ exceed quota. - Develop key accounts and new business in the assigned territory to ensure Keysight's long-term growth - Acquire customer application and industrial knowledge. - Feedback information about market conditions and competitors to the company. - Represent Keysight in an ethical and professional manner.

• Pre-sales & post-sales support, including introduction, demonstration, and solution deployment • Customer engagement & Requirement Identification • Proactively working attitude and be willing to take challenges and changes • RFIC/MMIC simulation experience

- Technical Support: Provide technical expertise and support to customers, addressing their application needs and challenges. - Solution Development: Analyze customer requirements and develop tailored solutions to meet their specific needs, ensuring optimal performance and efficiency. - Product Demonstrations: Conduct product demonstrations and presentations to showcase the capabilities and benefits. - Customer Engagement: Build and maintain strong relationships with customers, acting as their primary contact for technical inquiries and support. - Sales Collaboration: Collaborate with the sales team to identify opportunities, qualify leads, and support the sales process from initial contact to deal closure. - Competitive Analysis: Stay informed about industry trends and competitor products, identifying key differentiators and advantages of the company's offerings. - Feedback Loop: Gather customer feedback and insights to influence future product development and enhancements. - Training and Education: Provide training and educational sessions to customers and internal teams on the use and application. - Post-Sales Support: Assist with post-sales activities, including troubleshooting, technical support, and ensuring customer satisfaction.

- Responsible for generating existing and/or new sales for assigned accounts. - Represents the company to the customer and the customer to the company in sales-oriented activities. - Develop and implement a sales plan and use strategic selling skill to meet/ exceed quota. - Promotes and sells products and/or solutions to current or new customers and informs customers of new product introductions. - Creates monitors and revises lead generation plans. - Responsible for developing customers and maintaining their satisfaction. - Maintains positive ongoing long-term relationships with key customers. - Proactively acts to understand customer needs and identify solutions to nonstandard tasks/queries; actively creates business opportunities. - Solves a broad range of problems of varying scope and complexity.

Job Description: A Customer Success Management (CSM) plays a crucial role in ensuring that customers are satisfied with Keysight’s product services and continue to derive value from them. This job requires the development of customer success strategies and initiatives. Analyze customer data and feedback to identify trends and opportunities for improvement. Also need to collaborate with internal stakeholders to drive customer-centric initiatives and projects. Responsibilities: 1. Service Utilization and Adoption Analysis: - Involves tracking and analyzing how customers are using a service and how well they are adopting it. - Helps businesses understand customer behavior, identify areas for improvement. 2. Customer Relationship Management: - Build and maintain strong relationships with clients. - Conduct regular check-ins to ensure customers are achieving their desired outcomes. 3. Customer Support: - Address customer inquiries and resolve issues promptly. - Act as a liaison between the customer and internal teams to ensure customer needs are met. 4. Customer Retention and Growth: - Develop strategies to increase customer retention and minimize churn. - Identify opportunities for upselling and cross-selling additional products or services. 5. Feedback and Improvement: - Gather and analyze customer feedback to improve the customer experience. - Collaborate with Service, Sales, and Marketing teams to align on customer needs and satisfaction.

負責制定市場和產品線的業務計劃及戰略營銷計劃，以支持指定市場細分中的銷售，發掘主要客戶和策略性客戶，並發展合作夥伴關係。需要具備分析市場數據以了解市場趨勢和機會的能力，從市場訊息中制定戰略方向，並創建引人注目的市場分析報告。透過識別和開發業務機會以及為銷售團隊提供訊息和支持來增進銷售。可能負責通過公司營銷管道計劃與客戶對接。售前職責包括提供定價訊息、服務的價值主張、客製化服務內容規劃，以及競爭和市場趨勢給相關銷售人員。售後職責包括協調服務交付問題，並可能對指定產品線進行短期銷售預測。 - Reduces broad concepts, business strategies into structured projects - Is responsible for business development of Keysight service related business for Taiwan region, including Remarketing Service, solution services, Financial service, KeysightCare etc. - Leads the development of new services and new business models to grow Keysight service business. - Leads the design/delivery of new programs/ processes/ services and package Complex/broad service needs into customized/structured service solution and project. - Presents to high level managers of customer on Keysight new service business model with one stop packaged service solution to improve customer KPI/result. - Solves complex, high impact program/ process/ project design/ development problems.