香港商國際奧思禮有限公司台灣分公司

1. 接聽電話客服專線。 2. 確保客服功能正常運作並維持服務品質。 3. 處理客訴案件。 4. 幫助客戶解決問題。 5. 提供產品相關資訊及協助。 6. 提供案件後續查詢服務。 7. 記錄客戶來電內容。 8. 反應客戶需求與相關部門溝通。 9. 掌握環境變化與公司發展需求，主動豐富化客服功能的內涵。 身為一位禮賓服務顧問，你將在我們台北的禮賓中心，負責通過電話／email為我們的貴賓提供高端客戶服務，包含國外訂房，訂餐廳，訂票以及專屬客制行程規劃。 奧思禮以提供世界知名品牌頂級禮賓服務並強化其客戶忠誠度而聞名，具備卓越的獨家高科技服務平台，滿足客戶需求。我們全球共有24個禮賓中心，遍及歐美中日及泛亞洲地區，共計11,000名員工。我們的國際集團是由產業領導者組成的，結合彼此優勢秉持無以倫比的服務品質，為客戶提供真正整合性的全球禮賓服務和客戶忠誠度平台, 專注奉獻、經驗豐富、勇於創新，致力於最高標準的全球運作，全面提升客戶關係整體價值。 奧思禮提供： 1. 禮賓服務訓練課程，培養各種應對服務的能力。 2. 開放的組織文化，透明的晉升機制，活潑的企業團隊。 3. 輪班津貼。 4. 調薪制度 。 5. 通過試用期即享有一年14天年假。

• Assist team to work with internal stakeholders to proceed client request from proposal, quote, and contract finalization. • Assist team to work with internal key stakeholders for new program launch and decommission process follow-up. • Assist team to work with Marketing, Finance, operation and concierge team to coordinate and communication related resources and follow up request from client/sales. • Prepare for declaration report, claim report, billing and case analysis reports to clients • Assist team on preparing materials and appointments, based on sales’ requirement. • Proactively engage clients to promote service utilization and effectively manage client’s expectation. • Assist team to conduct in-house training on customer sites. • Provide a variety of coordination and communication quality support to sales and work closely with individuals to improve the work of process to attain internal great partnership. • Managing and leading the key account and projects to deliver required results.

邀請嚮往與各國夥伴一同工作的菁英，加入國際SOS團隊 ! 在國際SOS，將有機會與專業的醫療及安全專家合作，聯繫協調全球合作夥伴，為客戶提供24小時線上醫療及差旅安全的諮詢援助服務 : • 台灣援助中心專線諮詢電話接聽 • 跨國醫療服務聯繫與安排 • 海外醫療院所資訊及相關配套醫療資源安排，如住院或醫療轉送服務等協調。 • 為所服務之企業客戶之員工安排健康管理服務與諮詢 • 依據所服務之企業客戶公司醫療資源協調安排門診或住院服務 • 本職務不需醫療專業背景，工作內容主要接聽進線電話，提供需要的安排與協調 1. Ensure incoming calls are answered promptly, appropriately and courteously. 2. To be the first point of contact for the customers, service providers and colleagues. 3. To document all matters related to each customer assistance service request. 4. To play the role as coordinator role in the course of service delivery to our clients. 5. To ensure adherence to standard Customer Service Standards and Procedures set by Company or Client. 6. Provide quality assistance service solutions to the customers.

• Supporting Sales & Marketing department to craft, translate, review, and design marketing collateral, including but not limited to PPT, eDM, brochures, and other social media posting in Taiwan. • Working closely with the Sales & Marketing team to execute and implement marketing events in Taiwan. • Assistant/support on entitlement programs. • Working with the Account Manager to conduct market research and mapping to identify potential. • Execute all other tasks to support Sales & Marketing operations in Taiwan.

• Supporting Sales & Marketing department to craft, translate, review, and design marketing collateral, including but not limited to PPT, eDM, brochures, and other social media posting in Taiwan. • Working closely with the Sales & Marketing team to execute and implement marketing events in Taiwan. • Assistant/support on entitlement programs. • Working with the Account Manager to conduct market research and mapping to identify potential. • Execute all other tasks to support Sales & Marketing operations in Taiwan.