香港商愛馬仕亞太區有限公司台灣分公司

- 慷慨大方地歡迎每一位顧客，並通過提供優質的顧客服務、產品知識和專業知識提供最佳、獨特奢華且充滿創意靈感的顧客服務體驗 - 努力發現我們的顧客和他們的每一個需求，傳達品牌熱情與知識 - 主動聯繫顧客，並與其建立穩固、長遠關係

- 慷慨大方地歡迎每一位顧客，並通過提供優質的顧客服務、產品知識和專業知識提供最佳、獨特奢華且充滿創意靈感的顧客服務體驗 - 努力發現我們的顧客和他們的每一個需求，傳達品牌熱情與知識 - 主動聯繫顧客，並與其建立穩固、長遠關係

行政工作 : 店鋪行政作業流程計畫及整合 Administration: Store Administration Planning and Management 1. 整合行政相關資訊事宜 Administration-related Information Integration - 與店鋪行政事務之溝通、協調合作及相關文書作業組織與管理。 Communicating and cooperating with stores for administrative affairs and clerical organizational management. - 行政相關資訊整合、撰寫、公告佈達。 Managing info-consolidation for notice writing and public announcement. 2. 店鋪營運、銷售行政備品庫存管理及支援統籌(report to Blaire) Store Operation and Sales Supplies Stock Management and Coordination - 店鋪營運相關用品需求訂購，採買、分配、執行追蹤並掌握進度。 Ordering in-store related supplies as needed, purchasing, distributing, executing, and tracing stocks progress. - PLV耗材庫存策略規劃，系統訂購、盤點、掌握各店需求分配及安全庫存量控管。 Arranging PLV stock strategic planning, ordering, inventory check, store distribution as demanded and safety stock monitoring. 3. 採購管理(report to Blaire) Procurement Management - 店鋪營運備品、電器用品之預算審核、比價採購、MEO系統費用請款及執行後續追蹤服務。 Store operation-related supplies and appliances budget reviewing, price comparison, ordering, requesting payment on MEO system, and following up in process. 4. 店鋪人員形象管理(report to Blaire) Store Colleague Image Management - 負責店舖同仁制服預算審核、訂購、換季等相關流程。 Responsible for store colleagues’ uniforms budget auditing, ordering, and changing season process. - 公司活動、銷售活動等，服裝、相關用品需求採購與統籌。 Overall planning and purchasing of relevant apparels and supplies for office and sales events. - 團隊人員形象相關需求整合與管理。 Integrating and managing team images in well-directed goals. 5. 營運專案管理(report to Blaire) Operational Project Management - 店鋪營運電器用品報修、環境整潔保養等排程規劃及執行。 Store operation-related appliances maintenance, environmental disinfection, etc. schedule planning and implementation. - 店鋪活動、營運專案之後勤支援計畫提出、流程推動及後續改善檢討。 Store events, operational projects’ supporting proposals, process implementation, and performance review follow-up. 6. 營運相關事宜整合，執行與推動(report to Gloria) Operation-related Coordination, Execution and Promotion - 關切店鋪日常業務運營與店舖溝通，執行公司政策和程序，主動提出改進建議。 Concerning, following up and communicating with stores for daily operations, implementing company policy, proposing improvements proactively. - 熟悉電子3C、軟硬體相關設備、提出協助與改善營運效率。 Familiarizing with 3C products, software, and hardware requirements, aiding to increase operational efficiency. 7. Adhoc assignment from managers (report to Gloria/Blaire) 行政工作: 總公司辦公室(report to Blaire) Administration: Head Office 1. 庶務行政工作處理 : General Clerical Handlings: - 櫃台電話接聽、轉接、留言及訪客來賓接待 Receiving, transferring calls, providing message service, and greeting visitors. - 遞送、收發文件、店舖間轉調貨及郵務等分配。 Arranging delivery, transferring, and distributing stores’ documents and postal mails. - 總務事務性用品管理訂購、採購請款。 Raising purchase order of general stationery and requesting payment. - 會議室管理安排、設備操作、會議相關用品準備。 Managing meetings, facility operations and preparations. 2. 辦公室環境維護 : Office Communal Area Maintenance - 公共環境及設備維護 Maintaining in public environment and equipment. - 外部供應商聯絡(安全、清潔、茶點、維修/保養) Assisting in contacting with vendors for security, cleaning, refreshments, repairing, and maintenance services. 3. 跨部門行政資訊整合與合作 Inter-department Admin-info Integration and Cooperation - 各項跨部門合作、Sales & OP Team業務執行及活動支援 Inter-dept cooperation, Sales & OP Team and event supports. - 完成各部門主管交辦事項，與各部門之間聯絡以提高績效和工作效率 Complete duties as assigned by supervisors, coordinating well with each department to increase job performance and work efficiency.

- 慷慨大方地歡迎每一位顧客，並通過提供優質的顧客服務、產品知識和專業知識提供最佳、獨特奢華且充滿創意靈感的顧客服務體驗 - 努力發現我們的顧客和他們的每一個需求，傳達品牌熱情與知識 - 主動聯繫顧客，並與其建立穩固、長遠關係

Duties : Tasks (例行工作) • The role is located in shop and reports to Boutique Manager. 此職務工作地點位於店上，並且工作職責直屬於店經理 • Packing / Unpacking of the merchandise to/from warehouse 由倉庫送往或接收，包裝及拆裝商品 • Handle stock transfer procedure (In / Out) and stock validation 處理庫存轉調或程序(進/出)以及庫存的核對與掌控 • Ensure that the correct price tag corresponds to the product. 確保正確的價錢標籤對應在正確的商品上 • Check expired reservations of all departments once every day. 每天檢查所有的部門, 是否有逾期保留的商品 每天檢查所有的庫存, 是否有客人結清未取走的商品 • Assist the department ambassadors to label the product whenever necessary. 當部門大使需要協助時，需協助其將商品貼上標籤 • Assist each department to execute the monthly mini stock take. 協助每個部門大使執行每月例行性的存貨盤點管理 • Perform other tasks as required. 若有需求也須執行其他任務 Stock (存貨管理) • Well knowing the inventory situation and can actively the product report and PLV . 了解庫存狀況，並且能夠定期提供商品庫存報表；以及PLV包材庫存管理 • Ensure all stocks are stored in 1) good security, 2) good condition and 3) easily accessible by staff. 確保倉庫的管理維持在以下的狀態 1) 高度安全性 2) 良好的儲藏空間條件 3) 同仁們容易取得商品 • Assist and ensure the tidiness of all stock room and make suggestion for arrangement. 協助並確保倉庫的整潔度，並且能夠提出建議與安排 Shop floor (賣場樓面支援) • To offer assistance on the sales floor for all issues when necessary (e.g. bring the stocks to Sales, put the stocks back to the respective area, packaging, answering phone requests from other boutiques, checking stock for customers etc.) 在必要時能夠提供銷售同仁們相關的協助 (例如將庫存存入銷售部門，或將庫存各自列回原先的區域，包裝、電話回覆來自其他店鋪的要求、為顧客確認庫存量等等) • Deliver products to shops and customers when required. 必要時，親自遞交商品至其他店鋪貨給顧客

General Role: Responsible for supervising a team of sales staffs to deliver quality and consistent services, to drive results and to ensure sales & service excellence at the store level. Major Responsibilities: Sales and Service • Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target • Ensure a high standard of customer service and experience • Lead team to build and maintain relationship with clients and develop VIP, recruit new customers Operation • Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation • Ensure the store operation standard of his/her perimeter – stock management, after service, maintenance, CRM • Monitor stock situation and ensure the operation standard of own perimeter of support sales & service Product • In charge of several metiers/product categories in terms of sales, visual merchandising, inventory control, product training...etc. • Be responsible for market updates and give buying advises to store manager People development and team management • Manage and coach the team, set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs • Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts • Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development

General Role: Responsible for managing the daily store operations and supervising a team of sales staff to deliver quality and consistent services, to drive results and to ensure operation excellence at the store level. 負責管理每日門市營運及督促銷售團隊有關貨物轉調及顧客服務，以確保本店達到優越的營運標準 Major Responsibilities: • Assists Boutique Manager to manage and oversee the daily store operations 協助經理管理每日店務工作 • Supervises and motivate a team of sales staff to provide excellent customer service, build client relationships and achieve sales targets 監督銷售團隊使其提供優越的顧客服務，建立顧客關係及達到銷售業績 • Ensures store presentation is consistent with our brand image 確保門市呈列符合公司品牌形象 • Identifies and handles client inquiries and concerns 掌握顧客需求及考量 • Coordinates with the team on the execution of sales plans, marketing events and promotion programs 與團隊共同合作，包括銷售計畫、行銷活動及促銷的執行 • Manages inventory and coordinates the delivery of products 存貨管理及協助產品轉調 • Ensures proper security measures are enforced 確保正確的貨物安全措施 • Provides inputs and assists Boutique manager in formulating sales strategies, preparing sales analysis and management reports 協助店經理設定銷售目標、銷售分析及管理報告 • Monitors and assists team staffs’ development by providing on-the-job training, product training, etc. 藉著員工訓練及產品訓練…..等協助及提升所屬團隊成員工作技能.

Tasks (例行工作) • The role is located in shop and reports to Boutique Manager. 此職務工作地點位於店上，並且工作職責直屬於店經理 • Packing / Unpacking of the merchandise to/from warehouse 由倉庫送往或接收，包裝及拆裝商品 • Handle stock transfer procedure (In / Out) and stock validation 處理庫存轉調或程序(進/出)以及庫存的核對與掌控 • Ensure that the correct price tag corresponds to the product. 確保正確的價錢標籤對應在正確的商品上 • Check expired reservations of all departments once every day. 每天檢查所有的部門, 是否有逾期保留的商品 每天檢查所有的庫存, 是否有客人結清未取走的商品 • Assist the department ambassadors to label the product whenever necessary. 當部門大使需要協助時，需協助其將商品貼上標籤 • Assist each department to execute the monthly mini stock take. 協助每個部門大使執行每月例行性的存貨盤點管理 • Perform other tasks as required. 若有需求也須執行其他任務 Stock (存貨管理) • Well knowing the inventory situation and can actively the product report and PLV . 了解庫存狀況，並且能夠定期提供商品庫存報表；以及PLV包材庫存管理 • Ensure all stocks are stored in 1) good security, 2) good condition and 3) easily accessible by staff. 確保倉庫的管理維持在以下的狀態 1) 高度安全性 2) 良好的儲藏空間條件 3) 同仁們容易取得商品 • Assist and ensure the tidiness of all stock room and make suggestion for arrangement. 協助並確保倉庫的整潔度，並且能夠提出建議與安排 Shop floor (賣場樓面支援) • To offer assistance on the sales floor for all issues when necessary (e.g. bring the stocks to Sales, put the stocks back to the respective area, packaging, answering phone requests from other boutiques, checking stock for customers etc.) 在必要時能夠提供銷售同仁們相關的協助 (例如將庫存存入銷售部門，或將庫存各自列回原先的區域，包裝、電話回覆來自其他店鋪的要求、為顧客確認庫存量等等) • Deliver products to shops and customers when required. 必要時，親自遞交商品至其他店鋪貨給顧客

行政工作 : 店鋪行政作業流程計畫及整合 Administration: Store Administration Planning and Management 1. 整合行政相關資訊事宜 Administration-related Information Integration - 與店鋪行政事務之溝通、協調合作及相關文書作業組織與管理。 Communicating and cooperating with stores for administrative affairs and clerical organizational management. - 行政相關資訊整合、撰寫、公告佈達。 Managing info-consolidation for notice writing and public announcement. 2. 店鋪營運、銷售行政備品庫存管理及支援統籌(report to Blaire) Store Operation and Sales Supplies Stock Management and Coordination - 店鋪營運相關用品需求訂購，採買、分配、執行追蹤並掌握進度。 Ordering in-store related supplies as needed, purchasing, distributing, executing, and tracing stocks progress. - PLV耗材庫存策略規劃，系統訂購、盤點、掌握各店需求分配及安全庫存量控管。 Arranging PLV stock strategic planning, ordering, inventory check, store distribution as demanded and safety stock monitoring. 3. 採購管理(report to Blaire) Procurement Management - 店鋪營運備品、電器用品之預算審核、比價採購、MEO系統費用請款及執行後續追蹤服務。 Store operation-related supplies and appliances budget reviewing, price comparison, ordering, requesting payment on MEO system, and following up in process. 4. 店鋪人員形象管理(report to Blaire) Store Colleague Image Management - 負責店舖同仁制服預算審核、訂購、換季等相關流程。 Responsible for store colleagues’ uniforms budget auditing, ordering, and changing season process. - 公司活動、銷售活動等，服裝、相關用品需求採購與統籌。 Overall planning and purchasing of relevant apparels and supplies for office and sales events. - 團隊人員形象相關需求整合與管理。 Integrating and managing team images in well-directed goals. 5. 營運專案管理(report to Blaire) Operational Project Management - 店鋪營運電器用品報修、環境整潔保養等排程規劃及執行。 Store operation-related appliances maintenance, environmental disinfection, etc. schedule planning and implementation. - 店鋪活動、營運專案之後勤支援計畫提出、流程推動及後續改善檢討。 Store events, operational projects’ supporting proposals, process implementation, and performance review follow-up. 6. 營運相關事宜整合，執行與推動(report to Gloria) Operation-related Coordination, Execution and Promotion - 關切店鋪日常業務運營與店舖溝通，執行公司政策和程序，主動提出改進建議。 Concerning, following up and communicating with stores for daily operations, implementing company policy, proposing improvements proactively. - 熟悉電子3C、軟硬體相關設備、提出協助與改善營運效率。 Familiarizing with 3C products, software, and hardware requirements, aiding to increase operational efficiency. 7. Adhoc assignment from managers (report to Gloria/Blaire) 行政工作: 總公司辦公室(report to Blaire) Administration: Head Office 1. 庶務行政工作處理 : General Clerical Handlings: - 櫃台電話接聽、轉接、留言及訪客來賓接待 Receiving, transferring calls, providing message service, and greeting visitors. - 遞送、收發文件、店舖間轉調貨及郵務等分配。 Arranging delivery, transferring, and distributing stores’ documents and postal mails. - 總務事務性用品管理訂購、採購請款。 Raising purchase order of general stationery and requesting payment. - 會議室管理安排、設備操作、會議相關用品準備。 Managing meetings, facility operations and preparations. 2. 辦公室環境維護 : Office Communal Area Maintenance - 公共環境及設備維護 Maintaining in public environment and equipment. - 外部供應商聯絡(安全、清潔、茶點、維修/保養) Assisting in contacting with vendors for security, cleaning, refreshments, repairing, and maintenance services. 3. 跨部門行政資訊整合與合作 Inter-department Admin-info Integration and Cooperation - 各項跨部門合作、Sales & OP Team業務執行及活動支援 Inter-dept cooperation, Sales & OP Team and event supports. - 完成各部門主管交辦事項，與各部門之間聯絡以提高績效和工作效率 Complete duties as assigned by supervisors, coordinating well with each department to increase job performance and work efficiency.