KUONI TUMLARE_庫奧尼旅行社股份有限公司

Key Responsibilities • Familiar with Google map and Google search • Familiar with Microsoft Office 365 • Using business systems such as DOS & QUOS, and BIS for searching prices, creating tours, and other daily routine. * We are currently seeking a contractor till 2025/12/31.

About the Role This role is to work closely with existing clients to maximize business opportunities, as well as explore and acquire new clients. The jobholder is accountable for achieving budgeted actual GOP (gross operating profit) results, in line with sales revenue and margin targets as defined by the budget. Key Responsibilities 1. Business development responsibilities (external): conduct competitor analysis, market trend and destination analysis, preparing business intelligence reports. 2. Explore and identify potential new accounts: stay abreast of competitor activities, actively follow up on sales quotation request from potential clients. Attend local travel fairs and tradeshows. 3. Consultative selling: conduct sales visits and calls using meeting planner effectively. Uncovering the clients’ needs and requirements, qualify request with agents. Client relationship building, promoting new products, destinations and last-minute deals, preparing proposals for clients, negotiation and deal closing. Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues. 4. High quality account management: define incentive agreement with agent, define mark-up plans per market per agent. Enforce T&C, e.g., payment condition, compensation/supplement policy. 5. Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collate agent feedback; following up on losses, including regular review with internal departments e.g., quotation hub. 6. Attend and participating in regular internal sales meetings, providing recommendation on business strategy for responsible accounts/market. 7. Ensure business transactions are in accordance with the company policies 8. Responsible for sales revenue and profit targets. To Succeed in the Role, You Should: 1. Be a team player, fast learner, self-motivated and passionate about delivering quality customer service to our clients. 2. Take ownership of own area of responsibility. 3. Be flexible and solution driven, adaptable in uncertain conditions. 4. Be revenue focused and driven to achieve targets. 5. Have excellent selling and influencing skills 6. Have strong communication and presentation skills in English and Mandarin 7. Have planning and organizational skills 8. Have good negotiation skill 9. Have good knowledge of destinations and tourist attractions in Europe 10. Have computer literate with Microsoft Office applications 11. Have more than 2 year working experience to drive MICE Group Tour business (with Europe destination knowledge is a plus)

About Kuoni Tumlare At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world. About the Business / Function Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free. About the Role The primary role of Sales Support is to provide documentation support for the Sales team to send to the Operations team, mainly in the areas of checking quotes, producing Go-Ahead documentation, itinerary. Limited contact with customers for briefing information and follow up. Reporting to Sales Manager, the jobholder would follow pre-defined standard operating procedures (SOP). Key Responsibilities • Quote responsibilities: check, amend, re-check on quotes, as requested; which include printing out quote sheets and attach where appropriate. Before Go-Ahead control pre-payment deadline. • Go-Ahead responsibilities: prepare Go-Ahead documentation for the Operations team, attach the offer letter, final itinerary, original quotes and other documents etc. Pre-Go Ahead itinerary screening. Where applicable, manage customer amendments e.g. flight details, adhoc items, re-pricing. • Responsibilities on Offers: producing offers and sending to the clients, brief customers on final itinerary. For rejected offers, initiate SRQ process and revising offers to meet client needs. • Manage itinerary changes. • Provide admin and documentation support to Sales team, in relation to market situation, destination/competitor analysis, agent profiling, existing account management etc. • Receive and check Agent brochures. • Other support duties as and when assigned by manager.